presents

Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

This seminar is offered onsite only. The descriptions and outlines specified below are examples of the topics covered in this seminar. Actual seminar content will depend on your organization's needs. Of course, we customize the seminar's content to meet the specific needs of your organization.

Assertiveness Skills For Managers And Supervisors
A One-Day Seminar
Meeting Code: KAK

If you've ever wanted to be known as the manager who always gets the job done ... the professional who's respected company-wide as a polished speaker ... or a tenacious negotiator who knows how to drive a bargain ... this is the seminar for you.
 
In six hours, you'll gain the assertiveness skills you need to achieve the recognition you deserve and the admiration of your colleagues. You'll discover new ways to get the results you expect from employees - without coming off as heavy-handed. You'll learn how to actively persuade others - without being pushy. And you'll build the solid knowledge base you need to enforce your management authority - without making enemies.

How You Will Benefit ...

• Feel more confident and in control
• Get the credit you deserve for your ideas
• Manage with more authority
• Gain the respect of upper management

What You Will Cover ...

Manage With Authority
 

• How to avoid crossing the line between assertive and aggressive behavior
• Discover which of the 3 types of bosses you are with this confidential management survey
• How to exercise your authority without being a tyrant or a taskmaster
• YES! It's all right to show your anger ... here's how to do it constructively
• 3 techniques top professionals use to gain the hard-earned respect of higher-ups
• How to confidently handle complaints and criticism from your peers
• How to powerfully state your opinion without appearing hostile

Become A Master Of Persuasion And Negotiation
 

• A great way to get even the most unbudging opponent to compromise
• The 1 form of persuasion that employees hate and how to avoid using it
• 3 phrases that will instantly dilute any suggestion you make ... and what to say instead
• How to involve employees in managerial decision-making without inviting them to usurp your authority
• The 4-to-1 rule savvy managers use to criticize employees and get positive results fast
• How to defend yourself without letting your emotions get the best of you

Handle Conflicts And Crises With Confidence
 

• 3 methods for dealing with aggressive colleagues
• The secret to changing the way you feel about a person or policy you don't agree with
• How to use assertive body language that tells everyone you mean exactly what you say
• How to firmly handle peers who try to exert power over you or your staff
• How to get employees to solve problems on their own instead of bringing them to you all the time
• The professional way to admit you've made a mistake and move on

Gain Support And Dedication From Your Staff
 

• How to defend your employees' actions without damaging your credibility
• Step-by-step guidelines for helping your team meet deadlines when the pressure is on
• How to decisively handle chronic troublemakers who destroy worker loyalty and motivation
• 1 of the most powerful employee motivators that many managers fail to use
• How to put an unpopular decision into effect without damaging employee morale
• How to organize a self-sufficient team you can rely on to get things done - even when you're out of the office

Who Should Attend ...

For professionals who want to fine-tune their management skills and become more assertive without appearing overly aggressive.

Bring this seminar to your site!
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at .

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Please mention the meeting code specified above and BE SURE TO STATE PRIORITY CODE "919-120001-000 -- Training Registry".