presents

Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

This seminar is offered onsite only. The descriptions and outlines specified below are examples of the topics covered in this seminar. Actual seminar content will depend on your organization's needs. Of course, we customize the seminar's content to meet the specific needs of your organization.

Handling People With Diplomacy And Tact
A One-Day Seminar
Meeting Code: KBT

There are plenty of seminars and books teaching managers how to be better team leaders. But what about the team members? How do they learn to work together to overcome the frustrating people problems that threaten their success?
 
This timely seminar tackles that issue and provides practical steps your team members can follow to take charge of their own success. Send your entire team to this powerful training -- even if you have to shut the office down for the day or hire temporaries to keep the work moving. The results will be immediate as team members return to work with a new sense of accountability and drive for success you never dreamed they could muster.

How You Will Benefit ...

• Take more satisfaction in your job
• Establish stronger working relationships
• Build rapport, trust and confidence with colleagues
• Defuse volatile conflicts that destroy morale and productivity

What You Will Cover ...

Become A Better Team Leader
 

• The 7 characteristics of a good team player -- how do you measure up?
• Can't reach a consensus? A 3-step method for winning agreement FAST
• How to quickly defuse anger when you lock horns with a teammate
• Learning to live with irritating habits and other minor people problems
• When to pitch in and help your co-workers, and when to let them go it alone
• The dos and don'ts of socializing with co-workers

Make A Valuable Contribution To Your Team's Success
 

• 15 words and phrases that will get people to really listen to you
• Vital tips on selling your ideas to co-workers and higher-ups
• Adjustments you'll have to make when a team member's been fired or laid off
• A step-by-step guide to bringing team projects in on time
• Overcoming the natural fear of sounding foolish when you're asked for suggestions
• How friends and informal teams can build your personal power base

Gain Respect Up & Down The Corporate Ladder
 

• A habit worth cultivating if you work in a pressure-cooker environment
• The surprising rewards from owning up to a mistake you've made
• The critical differences between offering your opinion, criticizing and nitpicking
• How to keep from freezing out off-site, part-time and long-distance workers
• A contagious attitude your teammates will thank you for spreadingf
• 4 ways your success as a team player is reflected in your performance review
• A step-by-step guide to bringing team projects in on time
• The #1 "silent" skill bosses value most in their employees
• When you can't possibly get it all done ... strategies for getting teammates to take over part of your load
• Winning the cooperation of rugged individualist, lone wolves and other typically non-team players

Who Should Attend ...

For non-management members of work groups and work teams who want to work better together, renew their enthusiasm and focus on and achieve team goals.

Bring this seminar to your site!
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at .

If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

Please mention the meeting code specified above and BE SURE TO STATE PRIORITY CODE "919-120001-000 -- Training Registry".