Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

This seminar is offered onsite only. The descriptions and outlines specified below are examples of the topics covered in this seminar. Actual seminar content will depend on your organization's needs. Of course, we customize the seminar's content to meet the specific needs of your organization.

Coping Skills For Customer Service Professionals
A One-Day Seminar
Meeting Code: KCJ

Being on the front lines of customer service, you know service reps can go through a whole workday without hearing a single customer say a kind word. What can you do to help your customer service professionals survive the lectures, gripes, and pressures of dealing with customers? Enroll them in this one-day seminar now.
In just six short hours, your reps will master an entire arsenal of valuable customer service techniques. You'll be amazed at hour your reps quickly defuse angry customers … find the positive in every negative … take conflict in stride … and much more.
When customers are slighted, they simply draw their own conclusions and tell their friends … family … and co-workers about the horrible treatment they received from your company. Conversely, when customers are treated well, they can become your most powerful advocates.
Your reps will have rock-solid service skills that'll bring about a new level of customer satisfaction. And, once your reps discover that they can genuinely be happy in customer service, you can count on spending less time and money hiring and training new staff.

How You Will Benefit ...

What You Will Cover ...

Who Should Attend ...

This one-day program is for front-line customer service representatives, professionals and other interested in knowing the inside secrets on how to stress less and please customers more.

Bring this seminar to your site!
For information about bringing a course to your site please call 919-480-2550 or email the registry at .

If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

Please mention the meeting code specified above and BE SURE TO STATE PRIORITY CODE "919-120001-000 -- Training Registry".

For additional information and schedules call 919-847-0331

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