presents

Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

How To Better Manage Multiple Locations
A Two-Day Seminar
Dates/Locations, Pricing
Meeting Code: KLQ2

Every manager knows that the best — and fastest — way to learn a new skill is through practice. That’s why we’ve packed this hard-hitting workshop with powerful exercises . . . models . . . and case studies specifically designed for managers of multiple locations.
 
This is a unique opportunity to fine-tune your off-site management skills in an environment where you don’t have to worry about making a costly mistake. This is your chance to master proven-effective strategies that you can put to work immediately.
 
When you take part in this workshop, be prepared to roll up your sleeves . . . sweat a little . . . and think a lot. During the session, you’ll examine off-site management challenges — and solutions — with peers . . . practice techniques for getting poorly performing locations up-to-speed . . . determine what the pros did right — and wrong — in real-world case studies . . . and much more.
 
Back at the office, you’ll be able to turn around all your off-site concerns. You’ll know the inside secrets that’ll help you get multiple offices to follow your instructions to the letter . . . accurately monitor quality . . . and build strong, self-reliant teams you can count on.

How You Will Benefit ...

• Boost productivity at every location
  
• Significantly cut down on paperwork
  
• Know off-site employees are following home-office rules
  
• Spot problems even when you’re far away

What You Will Cover ...

Maintain Order While Managing Long-Distance
 

• How to give multiple locations a business “road map” that’ll keep them headed in the right direction
  
• How to create crystal-clear procedures that off-site staff will follow to the letter
  
• Expert insight on “friendly” competition between sites . . . could this be doing your company more harm than good?
  
• GROUP EXERCISE: With peers, discuss today’s long-distance management challenges and brainstorm possible solutions
  
• How to quickly smooth things over when you have to lay down the law and enforce an unpopular policy . . . from a distance
  
• The 1 action you must take if you want to significantly slow down the paper blizzard from multiple locations

Stay In Touch — And Control — No Matter What
 

• How to keep your finger on the pulse of off-site action without making employees feel like “Big Brother” is watching
  
• What responsibilities you must shoulder alone . . . and when you can safely share the load with off-site employees
  
• A common — but deadly — management mistake that’ll ensure an off-site office will never trust your motives
  
• CASE STUDY: Determine the fastest way to get a poorly performing location up to speed
  
• How to quickly and accurately check the quality of products or services at any location
  
• The inside secrets to creating a lasting bond between off-sites so every employee feels like they’re on the same team

Establish Quality-Minded Teams You Can Rely On
 

• ACTIVITY: Sharpen your long-distance facilitation skills by getting consensus from the team
  
• How to structure teams so they’ll pull together . . . no matter which site they’re from
  
• How to ease resentment at a satellite location when a home-office employee is chosen for a promotion
  
• The only way to handle teams that were established before your time without decreasing productivity
  
• How to build an “emergency response” team that’ll know what can be handled independently . . . and when to call you immediately

Troubleshoot Off-Site Problems Like A Pro
 

• How often you should be visiting each site . . . any less and you’re begging for trouble
  
• Phone or face-to-face? The best way to approach a site problem without alienating anyone
  
• How to put a stop to childish disputes between sites . . . without taking sides or making matters worse
  
• EXERCISE: Develop a reward system that’ll motivate employees from all levels at every location
  
• How to determine whether you should coach . . . counsel . . . or warn the entire staff at a location about their performance
  
• An action plan that’ll help you handle any “cover-up” you might find . . . no matter how large or small
  
• How to ensure the “isolation factor” won’t turn into a problem at remote locations

Who Should Attend ...

For managers, supervisors — anyone who wants to gain practical experience managing employees when your employees work in various locations.

Bring a seminar to your site! For information about bringing a course to your site please call 1-919-847-0331 or email the registry at .

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