a division of Rockhurst University Continuing Education Center
Safety & Security Measures For Front-Desk Personnel
A One-Day Seminar
Meeting Code: KOS
Did you know ...
#1- Violence is the second leading cause of fatalities
in the workplace ...
#2 -20 people are murdered and 18,000 more are assaulted
each week ...
#3 - Each workday brings another 16,400 threats made and
43,800 employees are harassed ...
#4 - 25% of full-time workers report being harassed, threatened
or attacked on the job!
These numbers are staggering -- and keeping an eye out
for violent behavior is only ONE of your many duties.
Enroll in this dynamic workshop and learn to recognize
and handle security problems ... stop trespassers and unauthorized visitors
in their tracks ... and keep cranks and trouble-makers out of the office
and off the phone.
You Will Cover ...
Manage The Front Desk With More Authority
- How to keep your guard up when the phone, visitors,
delivery persons and employees all demand your attention at once
- Say No with confidence and authority so
others will know you mean it
- Create your own procedures that make accepting deliveries
safe, efficient and hassle-free
- Believe it or not! Most thieves already know where
valuables are hidden how you can stop them from having a field
day in an open office
- Master different forms of body language that show people
you are not intimidated
- How to quickly recognize and field phone callers who
are fishing for confidential information
Outfox Potential Troublemakers
- How to look, act, and sound like the no-nonsense receptionist
your boss expects you to be
- How to defuse hotheads before they cause
- Familiarize yourself with typical criminal profiles
to head off trouble before it starts
- Recognize the 2 innocent questions many thieves ask
before they strike
- When you get the feeling that things just arent
right how to develop and use your sixth sense
- Learn how to keep people from verbally walking
all over you
- How to confront and stop people who try
to slip by you
- Simple methods thatll allow you to secretly call
- Clever ways to get rid of pushy, unwanted salespeople
- How to sense when a difficult person is becoming a
security problem . . . before its too late to act
- How to avoid the 1 thing that makes every threatening
Handle Stressful Situations Without Losing Your Cool
- Bomb threats . . . a step-by-step script you can use
to keep yourself and everyone in your office safe
- How to correctly report emergencies that could put
your company in legal hot water
- When a crisis strikes what your supervisor will
expect from you
- Tips on creating your own emergency procedure manual
- Why dialing 9-1-1 isnt as simple as pushing 3
buttons . . . what youll be expected to know
- Proven phone techniques that will calm even the most
- Life-saving strategies you can put to use when threatening
people are in your lobby
Master The Basics Of Security
- How to safely get through the parking lot, lobby and
other danger zones before and after normal working hours
- Security practices police officers say you need to
make a habit of
- Keep your dignity and your reputation intact by properly
handling flirtatious people
- Dont become a statistic warning signs
that someones planted a bomb in your lobby or in your mail
- How recordkeeping can stop bad situations from coming
back to haunt you
Should Attend ...
For receptionists who are expected to recognize and handle
security problems . . . stop trespassers and unauthorized visitors in
their tracks . . . and keep cranks and trouble-makers out of the office
and off the phone.
Bring a seminar to your site! For information about bringing a course to your site please call 919-480-2550 or email the registry at
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If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.
You can also register by emailing your registration information to us at
or calling us at 919-480-2550.
Please mention the meeting number specified above and BE SURE TO STATE VIP CODE "919-120001-000 -- Training Registry".