a division of Rockhurst University Continuing Education Center
The Basics Of Writing Policies And Procedures
Meeting Code: KPP
Can you make sure employees read and understand what you've
written? The answer is in this unique one-day seminar. Attend and you'll
sharpen your writing skills with the keys to keeping your text clear and
concise - without sounding patronizing or condescending - while eliminating
loopholes that make it easy for employees to "bend" the rules.
You Will Benefit ...
- Reduce misinterpretation of policies and procedures
- Spend less time on the writing and development process
- Feel more confident when covering legal issues
You Will Cover ...
- Determining what policies and procedures should be
put in writing
- Signs that a policy needs to be revised
- 2 times it's better not to put a policy in writing
- Updating manuals and handbooks without rewriting them
- Legal considerations to keep in mind when writing policies
- When you have to write a policy fast - a 6-point checklist
to make sure you've covered all the bases
- 3 sure signs that a policy needs to be revised
- A proven formula for determining if a policy or procedure
- When should "unwritten" rules be put in writing? Signals
to watch for
- Handling changes in company policies and procedures
- How to keep your personal feelings from affecting how
you phrase policy
- 3 common types of policies every company has and pitfalls
to watch for when wording each
- How to write dress code or personal hygiene guidelines
that don't offend anyone
- The secret to writing policies and procedures that
sound friendly, yet firm
- How to use the simple "HISI" test to ensure the clarity
of everything you write
- Announcing a new policy? When to use a memo and when
to use a meeting
- How to use simple graphic techniques to make handbooks
and manuals easy to read
- How to defend policies employees feel are silly or
- A terrific way to update manuals or handbooks without
- An amazingly simple plan for making sure employees
read - and understand - the policies and procedures you write
- When announcing a policy verbally … how to be sure
everyone gets the same message
- How many rules are too many rules? You'll be surprised
by what employees tell us
- 2 situations in which you should ask for employee's
signatures as proof they've read and understood a policy
- Where policies and procedures should be kept - and
how they should be controlled
- When and how to write disclaimers
- 2 simple, but vital, elements often left out of procedures
- 3 questions you should never include on employment
application forms … and why
- Mindmapping: What it is and how it'll help make writing
policies and procedures a breeze
- A 3-step formula for writing concise and accurate job
descriptions … and keeping them up to date
- Flow-charting techniques that can reduce 3 typewritten
pages to a single page
- The key to writing employee performance evaluations
that will make formal reviews less stressful
Should Attend ...
For managers, supervisors, HR and accounting professionals
- anyone responsible for developing or writing policies and procedures.
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