presents
Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description
This seminar is offered onsite only. The descriptions and outlines specified below are examples of the topics covered in this seminar. Actual seminar content will depend on your organization's needs. Of course, we customize the seminar's content to meet the specific needs of your organization.
Survival Skills for the Help Desk
One-Day Seminar:
Meeting Code: PDA
Implement Help Desk Customer Service skills that will help you effectively solve and prevent user problems ... while keeping a handle on stress and crises.
What you will cover ...
- Keep your spirits high - especially
on hectic and stressful days
- Improve your organizational skills
and better track the status of
problem calls
- Get more - and better - information
from your users (even in a crisis)
- Understand the human-side of the
help desk
- Leverage the expertise of others
to increase the efficiency and
customer satisfaction levels of your
help desk
- Reduce the time it takes to
respond and resolve your calls
- Sort unresolved user problems so
you can get to the most critical
crises quickly
- Promote a professional Help
Desk image throughout all levels of
the organization
Who should attend ...
Help Desk Analysts who want new ways to solve and prevent customer problems ... to maintain a customer-focused atmosphere at
the Help Desk ... cut through crises, stress and burnout ... and achieve top-notch customer satisfaction.
Bring this seminar to your site!
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
.
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Please mention the meeting code specified above and BE SURE TO STATE PRIORITY CODE "919-120001-000 -- Training Registry".