presents


Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description


Handling Difficult And Demanding Customers: A Communications Course
A One-Day Seminar
Dates/Locations, Pricing
Meeting Code: PZF

Learn how to effectively respond to all types of difficult customers through proactive service techniques.

How You Will Benefit ...

What You Will Cover ...

Who Should Attend ...

For anyone in a customer contact position who wants to handle difficult people better, resolve complaints faster and cope with job stress and frustration.

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Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

You can also register by emailing your registration information to us at or calling us at 919-480-2550. Please mention above meeting number and BE SURE TO STATE VIP CODE "919-120001-000 -- Training Registry".

For additional information and schedules call 919-847-0331

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