National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

Super-Effective Techniques for Collecting Accounts Receivable

Discover the quick, easy and legal way to get the money you're owed pouring in fast in this essential one-day workshop for anyone faced with the tough job of collecting past due accounts!

Program Description   Who Should Attend

Workshop Agenda   Guarantee

Dates/Locations, Pricing, Register

What You’ll Learn  

Program Description

Collecting Accounts Receivable is an intensive day of learning designed to get you up to speed fast on the nuts-and-bolts issues involved with collecting overdue money. Filled with invaluable tips, how-to's and legal dos and don'ts, this essential workshop for any professional whose job involves collecting money covers all the bases, in just one day.

You'll discover dozens of secrets successful collectors use to get debtors to pay up fast, such as how to turn the telephone into your most powerful collection tool, how to handle every excuse under the sun, how to deal with angry and abusive people and how to write collection letters that get the job done.

In addition, you'll learn what you need to know to avoid legal missteps that could get your organization in hot water. You'll leave this workshop armed with the tips, tools, and techniques you need to be more productive, more effective and more confident; not to mention less stressed on the job.

What You’ll Learn

  1. Get accounts current while still maintaining goodwill with valued customers.
  2. Overcome debtors' excuses, lies and complaints
  3. Soothe irate and irrational customers with techniques that work like a charm
  4. Keep your organization out of legal hot water by knowing exactly what your legal rights and limits are
  5. Bring in more money with your collection letters
  6. Deal with abusive, angry customers without losing your cool
  7. Use instant rapport builders to win debtors over to your way of thinking
  8. Make your job easier and less stressful with dozens of practical tips
  9. Get your receivables organized and keep track of them with less effort
  10. Stay in control of the telephone conversation when debtors try to steer you off track
  11. Avoid mistakes commonly made by those who aren't skilled in the art of collecting
  12. Work successfully with outside collection agencies
  13. Avoid forgetting to follow up by using tickler files as a reminder
  14. Know exactly when and how you should consider legal action on past due accounts
  15. Deal with customers with more tact, skill and confidence

Top of Page

Who Should Attend

Workshop Agenda

Managing and Controlling Your Receivables: Setting the Stage for Getting the Money You're Owed

Secrets of Successful Collectors Revealed

The Telephone as Your Most Powerful Collections Tool

Learn How to Handle Every Excuse Under the Sun, Including...

Collection Letters & Written Documentation of Conversations

Legal Issues

Your Guarantee of Complete Satisfaction

We stand behind our seminars with a 100 percent , iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Hours:
9:00 a.m. to 4:00 p.m. Registration begins at
8:30 a.m.

Group Discount: When 3 enroll from your organization, a 4th attends FREE!

Lunch is on your own.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required. If you cancel your registration up to five business days before the workshop,

Bring a seminar to your site! For information about bringing a course to your site please call 919-480-2550 or email the registry at .

If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

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Additional Information:

National Seminars Group will e-mail confirmation soon. If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

You can also register by emailing your registration information to us at or calling us at 919-480-2550. Please mention the meeting number specified above and BE SURE TO STATE VIP CODE "919-120001-000 -- Training Registry".

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