presents
National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description
The Essentials of Communicating with Tact and Finesse
An intensive 2-day workshop for professionals.
Program
Description
Top-notch
communication skills can mean the difference in your career between going
places ... and going nowhere! This intensive 2-day workshop designed for
career-focused professionals will give you the powerful communication
strategies and interpersonal skills you need to get your point across
tactfully and diplomatically.
You'll
also gain tips for delivering stand-out presentations and making your
letters and memos pack a punch. You'll discover expert techniques for
exerting influence on the actions and attitudes of others, "how-to's"
for communicating effectively and tactfully in a variety of tough situations,
and strategies for putting an end to energy-draining feuds and infighting
in your department.
And because we all make verbal blunders from time to time, you'll learn
damage control techniques to help you get your foot out of your mouth
gracefully - and save the day! The degree of career success you enjoy
is virtually dictated by how well you can communicate with others on the
job.
This workshop is guaranteed to help you communicate more powerfully, more
diplomatically and more effectively every time.
What
You’ll Learn
- Say goodbye to misunderstandings and miscommunications
that have crippled past working relationships
- Use your newfound communication skills to end those
energy-draining departmental feuds
- Diplomatically handle tough situations and difficult
people by knowing exactly "what to say when"
- Master the art of persuasion with a step-by-step method
- Earn the reputation as a consensus-builder that gets
things done with tact and finesse
- Shine in meetings by presenting your ideas powerfully
and confidently
- Deal effectively - and quickly - with those who challenge
your authority or put you down
- Increase the amount of information you receive from
any exchange through active listening
- Write professional letters and memos that grab your
reader's attention and get results
- Never again find yourself wishing you could take back
a statement that just flew out of your mouth
- Make standout presentations that earn you raves
- Convey the exact message you intend to communicate
through e-mail, voice mail and fax
- Stop the resend, redo and rework cycle with practical
how to's that prevent miscommunication
- Establish immediate rapport with new co-workers, clients
and other professionals you meet
- Avoid words and phrases that rob your message of its
credibility and brand you as a "lightweight"
- Deliver bad news, "no's" and "sorry's" with tact
- Give criticism in a way that promotes positive behavior
change instead of creating resentment or anger
- Recognize instantly when others have not understood
your instructions
- Smooth over hard feelings and prevent grudges from
being formed with "damage control" tactics
- Cool down heated verbal exchanges before situations
get out of control
- Improve your voice image - and immediately boost your
credibility
- Create impressive written proposals that others will
eagerly buy into
- Reduce the stress in your department or on your team
by opening up lines of communication
- Eliminate embarrassing mistakes in your documents
with sure-fire tricks editors use to spot errors
- Gain the respect of associates up and down the ladder
who envy your skills as a top-notch communicator
Top
of Page
Who
Should Attend
- Managers and Supervisors
- Team Leaders
- PR and Marketing Professionals
- Sales Reps
- HR Professionals
- Any professional eager to reap the career benefits
that come to those who know how to communicate effectively and diplomatically
- with tact and finesse
Workshop
Agenda
How
to Communicate with Influence and Finesse
- Why today's changing workplace demands tact and diplomacy
- How strong interpersonal skills will magnify your
personal power dramatically
- Face and conquer the most common fears that "short
circuit" your communication power
- Words and phrases that will get you in trouble every
time-and better options
- Where communication typically breaks down between
people
- Explore your personal pattern of communication behavior;
in what situations are you likely to feel powerful? Overpowering? Powerless?
- Learn self-anchoring-the wellspring between people
- Damage control strategies for getting your foot out
of your mouth when you've made a statement you regret
Creating
the Image of a Powerful Communicator
- Take advantage of your personal strengths and communication
pluses
- Avoid speaking habits that automatically brand you
as a "lightweight"
- Discover the power of voice image-and find out how
to strengthen yours
- Tips for controlling your body language and gestures
to communicate the message you want
- How to appear poised and confident even when you're
not
- The secret for making a dynamic impression in those
crucial first few seconds
Listening Skills that Can Double Your Communication Effectiveness
- Listening: the most powerful-and underused-communication
tool
- Why most "listeners" talk too much-how to use "attentive
silence" to free the speaker to think, feel, and express
- 4 ways to avoid unintentionally shutting the door
to important information and feedback
- When silence is power: How to use it to gain information
from others
- Reflective listening/responding-how to harness the
4 key skills of
master listeners
- What to do when the person you're listening to just
can't seem to
get to the point
Communicating
with Tact in Difficult Situations-and with Difficult People
- The secret of master diplomats-how to take advantage
of the potential for a positive outcome from most conflicts
- What to say when: scripts to get you through a variety
of tough situations, including delivering bad news
- Strategies for ending in-fighting and feuding in your
department: How to open up lines of communication
- How to deal verbally with backstabbing, ridicule and
the aggressive tactics of others
- What to do when you're challenged or put down in front
of others
- Criticism: How to deliver it so that it results in
positive change instead of hard feelings
- How to handle criticism-"the great manipulator"-without
going on the defensive
- Tips for quickly defusing explosive or tense situations
- Keeping your lip zipped: Techniques for staying cool
so you won't say things you'll have to apologize for later
How
to Build Rapport, Strengthen Work Relationships and Achieve Respect
- 10 ways to build strong and supportive alliances with other departments
- Develop critical rapport builders that help you connect with
others immediately
- Critical how to's for giving instructions and directions that are
understood
- Techniques that ensure that your listener has correctly understood
what you've just said
- Make sure you get credit for your contributions-6 ways to toot your
own horn without bragging
- Recognize and tap into the informal channels of information
Presentation
Skills that Enhance Your Credibility
- The first step:
determining what you want to accomplish with
your presentation
- How to channel
your nervous jitters into energy you can use in
your delivery
- Strategies for
establishing your credibility quickly
- How to capture
your audience's attention immediately
- Simple ways to
regain your composure if your mind goes blank
- The secret to
organizing your thoughts quickly for impromptu talks
- 4 ways to make
a dynamic impression at meetings
- How to handle
interruptions when you have the floor
Writing
Tips From the Pros
- Why a casual
tone is key to today's business communication-and tips for achieving
it
- Key questions
to answer before you begin writing
- Strategies for
avoiding wordiness and eliminating stiff, formal language
- Avoid the most
common mistakes made in writing memos and letters
- Kid-glove techniques
for responding to complaints with relationship-rebuilding success
- Smart tips for
adding punch to every paragraph and sizzle to your message
- Faxes and e-mail:
The importance of accuracy and professional tone even in informal correspondence
and messages
Communicating
to Persuade and Influence
- How to clear your path of the most common obstacles to getting
your point across
- Say it with style: a concise, step-by-step method of persuasion
- Tips for presenting your ideas up the ladder and gaining support
- Sure-fire techniques for getting an adversary to see your point of
view-and winning him over
- Negotiation strategies the pros rely on for success
- When they just won't see it your way: understanding your options
Your
Guarantee of Complete Satisfaction
We stand behind our seminars
with a 100 percent , iron-clad, money-back guarantee
of satisfaction. If for any reason you’re not completely satisfied
with the solid skills, the tips, tools and shortcuts, and the crucial
information you receive during this workshop, we’ll refund your money
in full. Every penny. Guaranteed!
Program
Hours:
9:00 a.m.
to 4:00 p.m. Registration begins at
8:30 a.m.
Group
Discount: When 3 enroll from your organization, a 4th attends
FREE!
Lunch:
Lunch is on your own.
Continuing
Education:
Continuing education credits may be recognized by your professional
board. Contact your own board to find out what's required.
If you cancel your registration up to five business days before the workshop,
Bring a seminar to your site! For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
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Additional Information:
National Seminars Group will e-mail confirmation soon. If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.
Please mention the meeting number specified above and BE SURE TO STATE VIP CODE "919-120001-000 -- Training Registry".