National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

The Essentials of Communicating with Tact and Finesse

An intensive 2-day workshop for professionals.

Program Description   Who Should Attend

Workshop Agenda   Guarantee

Dates/Locations, Pricing, Register

What You’ll Learn  

Program Description

Top-notch communication skills can mean the difference in your career between going places ... and going nowhere! This intensive 2-day workshop designed for career-focused professionals will give you the powerful communication strategies and interpersonal skills you need to get your point across tactfully and diplomatically.

You'll also gain tips for delivering stand-out presentations and making your letters and memos pack a punch. You'll discover expert techniques for exerting influence on the actions and attitudes of others, "how-to's" for communicating effectively and tactfully in a variety of tough situations, and strategies for putting an end to energy-draining feuds and infighting in your department.

And because we all make verbal blunders from time to time, you'll learn damage control techniques to help you get your foot out of your mouth gracefully - and save the day! The degree of career success you enjoy is virtually dictated by how well you can communicate with others on the job.
This workshop is guaranteed to help you communicate more powerfully, more diplomatically and more effectively every time.

What You’ll Learn

  1. Say goodbye to misunderstandings and miscommunications that have crippled past working relationships
  2. Use your newfound communication skills to end those energy-draining departmental feuds
  3. Diplomatically handle tough situations and difficult people by knowing exactly "what to say when"
  4. Master the art of persuasion with a step-by-step method
  5. Earn the reputation as a consensus-builder that gets things done with tact and finesse
  6. Shine in meetings by presenting your ideas powerfully and confidently
  7. Deal effectively - and quickly - with those who challenge your authority or put you down
  8. Increase the amount of information you receive from any exchange through active listening
  9. Write professional letters and memos that grab your reader's attention and get results
  10. Never again find yourself wishing you could take back a statement that just flew out of your mouth
  11. Make standout presentations that earn you raves
  12. Convey the exact message you intend to communicate through e-mail, voice mail and fax
  13. Stop the resend, redo and rework cycle with practical how to's that prevent miscommunication
  14. Establish immediate rapport with new co-workers, clients and other professionals you meet
  15. Avoid words and phrases that rob your message of its credibility and brand you as a "lightweight"
  16. Deliver bad news, "no's" and "sorry's" with tact
  17. Give criticism in a way that promotes positive behavior change instead of creating resentment or anger
  18. Recognize instantly when others have not understood your instructions
  19. Smooth over hard feelings and prevent grudges from being formed with "damage control" tactics
  20. Cool down heated verbal exchanges before situations get out of control
  21. Improve your voice image - and immediately boost your credibility
  22. Create impressive written proposals that others will eagerly buy into
  23. Reduce the stress in your department or on your team by opening up lines of communication
  24. Eliminate embarrassing mistakes in your documents with sure-fire tricks editors use to spot errors
  25. Gain the respect of associates up and down the ladder who envy your skills as a top-notch communicator

Top of Page

Who Should Attend

Workshop Agenda

How to Communicate with Influence and Finesse

Creating the Image of a Powerful Communicator

Listening Skills that Can Double Your Communication Effectiveness

Communicating with Tact in Difficult Situations-and with Difficult People

How to Build Rapport, Strengthen Work Relationships and Achieve Respect

Presentation Skills that Enhance Your Credibility

Writing Tips From the Pros

Communicating to Persuade and Influence

  • How to clear your path of the most common obstacles to getting
    your point across
  • Say it with style: a concise, step-by-step method of persuasion
  • Tips for presenting your ideas up the ladder and gaining support
  • Sure-fire techniques for getting an adversary to see your point of
    view-and winning him over
  • Negotiation strategies the pros rely on for success
  • When they just won't see it your way: understanding your options

Your Guarantee of Complete Satisfaction

We stand behind our seminars with a 100 percent , iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Hours:
9:00 a.m. to 4:00 p.m. Registration begins at
8:30 a.m.

Group Discount: When 3 enroll from your organization, a 4th attends FREE!

Lunch is on your own.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required. If you cancel your registration up to five business days before the workshop,

Bring a seminar to your site! For information about bringing a course to your site please call 919-480-2550 or email the registry at .

If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

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Additional Information:

National Seminars Group will e-mail confirmation soon. If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

You can also register by emailing your registration information to us at or calling us at 919-480-2550. Please mention the meeting number specified above and BE SURE TO STATE VIP CODE "919-120001-000 -- Training Registry".

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