National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

Highly Effective Criticism & Discipline Skills for Managers and Supervisors

This essential one-day workshop teaches you how to handle performance problems positively. You'll take it step-by-step with everything you need to know so you can tackle employee problems head-on ... tactfully, fairly and legally.

Program Description   Who Should Attend

Workshop Agenda   Guarantee

Dates/Locations, Pricing, Register

What You’ll Learn  

Program Description

Dear Manager:

You know that one employee. You’ve spent a lot of time, effort and frustration dealing with the nonperformance issues, the excuses, the mistakes and the nonstop problems.

The performance problems you’re seeing are not a one-time thing. But there’s hope ...

It’s a pattern of behavior and it’s not going to disappear by itself. As a supervisor, it’s your job to make certain that you address problems leading to low productivity and lags in employee morale. So, it’s time for a new game plan.

Highly Effective Criticism & Discipline Skills will put you on track to confidently end those problems for good. You’ll make the right steps, the steps that will end the less-than-stellar employee behavior and earn everyone’s respect. You’ll view your challenging employees with a new insight ... ready to do what it takes to rid them of those work habits that are bringing them (and everyone else around them) down.

This seminar is based on sound practices from the best managers in business today.

You won’t get a day of theoretical lecture and the flavor-of-the-month management techniques. Your employees have already heard those. You are going to hear it straight from managers who have been in the trenches too. You’ll have the opportunity to brainstorm and network with managers just like you who are having the same kinds of problems in their organizations.

By enrolling in this seminar, you are going to develop the essential skills you need to make those changes once and for all ...

  • Approach nonperformers in a way that earns their trust
  • Gain a sincere commitment from employees to improve
  • Develop a solid plan for performance improvement
  • Coach employees with positive motivation techniques
  • Discipline compassionately, without being a pushover
  • Thoroughly document progressive disciplinary actions
  • Terminate nonperformers who simply can’t do the job

End the frustration and the drain on time and money. Get help now!

Each year, organizations spend millions on poor-quality work, low employee productivity, high turnover, negativism and absenteeism. You pay for it in time and money. You owe it to yourself and your organization to get the training you need.

You’ll leave this seminar with new confidence, armed with the skills and knowledge you need to evaluate and deal with your every performance
problem — guaranteed. Enroll today! See you at the workshop!

Mark R. Truitt, Executive Director
National Seminars Group

P.S. This is the survival guide no manager can be without. This seminar will benefit your career and the careers of those you supervise. This will be the most productive day you have ever spent away from the office. I guarantee it.

What You’ll Learn

1. Get respect from up and down the corporate ladder as an inspired, motivating leader who produces phenomenal results
2. Spend more time on the projects your boss has set you out to do
3. Create a cohesive atmosphere where your employees thrive and strive for greater things
4. Stop wasting time addressing the same issues over and over again
5. Be known as the person with the staff who really gets things done
6. Take down the stress level of your team and yourself
7. Get higher employee productivity with less errors
8. Retain your employees longer and create company loyalty
9. Know your boundaries: Put an end to that nagging fear that your discipline methods might get you sued
10. Employees will see their role in the big picture and work together toward common goals
11. Be able to give honest feedback in an open atmosphere where you’re in control and confident
12. Your employees will feel better about themselves and their contribution to the organization
13. Watch your team’s and your morale and productivity hit new heights
14. Develop an atmosphere of rapport, loyalty, trust and good feelings between you and your employees
15. Employees will get the job done right without breaking any company policies
16. Never again get caught off-guard with news of a staff member’s bad behavior
17. Recognize problems in the making that could turn into big trouble down the road
18. Leave work feeling invigorated and accomplished rather than aggravated and frustrated
19. Make your confidence soar: Identify managerial strengths that you didn’t know you had
20. End the feeling of dread before employee performance reviews

Top of Page

Who Should Attend

  • New team leaders who want to get an edge up by learning important skills that translate into real results
  • Established team leaders who want solid direction and creative ideas for addressing and overcoming specific team challenges
  • Any team leader who hasn't participated in leadership training in more than a year — because highly successful leaders know ongoing skill development is critical to on-going leadership success.

Workshop Agenda

Performance Tracking: Understanding the Nonperformers

  • The 3 most formidable challenges in management
  • 13 reasons people don’t do what they’re supposed to do
  • “Won’t do” vs. “Can’t do”: Know the difference
  • Assessing the procedure: Is it the problem or the solution?
  • Matching leadership styles with the situation: Why different employees require different approaches

Developing a Solid Plan

  • Using reflective listening to hear the real story
  • How to address poor performance and still leave the employee’s esteem intact
  • Opening the door for honest communication
  • Discussing a problem without pointing fingers and placing blame
  • National Seminars’ exclusive 4-point system for handling the nonperforming employee

Performance Reviews and Team Success

  • Document, document, document! Make sure you have all the facts before you get started
  • Managerial don’ts that could lead to hot water
  • 8 steps to positive prevention
  • The two most important questions to ask that cover all the bases
  • Self-rating plans: Do they work?
  • Getting a conversation going during the performance review
  • Drawing conclusions and future plans for commitment

Managing Specific Unwanted Employee Behaviors

  • What to do when your employee requires constant attention
  • Effective ways to get more commitment from employees just “doing time”
  • Charge up apathetic workers
  • Dealing with the work effects of an employee’s personal problems
  • Eliminating unwanted reactions to stress
  • Stop a negative attitude from infecting the workplace
  • Easy techniques to deal with the know-it-alls, whiners and hostiles

Disciplining Compassionately

  • Putting the documentation together
  • Warnings: when and how
  • The 15-Point Documentation Checklist: Make certain your ducks are in a row
  • 8 specific signals that let you know your discipline is on target
  • Putting your organization’s policies and procedures into action
  • Interpreting your company’s employee handbook
  • Establishing a misconduct policy that is fair and covers all the angles
  • How to skillfully confront the serious performance problem

Tackling Problems for the Last Time: Terminations and Resignations

  • The final warning: how to be firm and specific
  • When to skip the discipline process and go right to termination
  • Dismissing people from their jobs with dignity
  • The necessary steps in the separation process
  • What to say to the rest of your staff when one employee is dismissed
  • Making sure this behavior never occurs in the workplace again

Your Guarantee of Complete Satisfaction

We stand behind our seminars with a 100 percent , iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Hours:
9:00 a.m. to 4:00 p.m. Registration begins at
8:30 a.m.

Group Discount: When 3 enroll from your organization, a 4th attends FREE!

Lunch is on your own.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required. If you cancel your registration up to five business days before the workshop,

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Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

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