presents
National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description
Highly Effective Criticism & Discipline Skills for Managers and Supervisors
This essential one-day workshop teaches you how to handle performance problems positively. You'll take it step-by-step with everything you need to know so you can tackle employee problems head-on ... tactfully, fairly and legally.
Program
Description
Dear Manager:
You know that one employee. You’ve spent a lot of
time, effort and frustration dealing with the nonperformance issues, the
excuses, the mistakes and the nonstop problems.
The performance problems you’re seeing are not a
one-time thing. But there’s hope ...
It’s a pattern of behavior and it’s not going
to disappear by itself. As a supervisor, it’s your job to make certain
that you address problems leading to low productivity and lags in employee
morale. So, it’s time for a new game plan.
Highly Effective Criticism & Discipline Skills
will put you on track to confidently end those problems for good. You’ll
make the right steps, the steps that will end the less-than-stellar employee
behavior and earn everyone’s respect. You’ll view your challenging
employees with a new insight ... ready to do what it takes to rid them
of those work habits that are bringing them (and everyone else around
them) down.
This seminar is based on sound practices from the best
managers in business today.
You won’t get a day of theoretical lecture and the
flavor-of-the-month management techniques. Your employees have already
heard those. You are going to hear it straight from managers who have
been in the trenches too. You’ll have the opportunity to brainstorm
and network with managers just like you who are having the same kinds
of problems in their organizations.
By enrolling in this seminar, you are going to develop
the essential skills you need to make those changes once and for all ...
- Approach nonperformers in a way that earns their trust
- Gain a sincere commitment from employees to improve
- Develop a solid plan for performance improvement
- Coach employees with positive motivation techniques
- Discipline compassionately, without being a pushover
- Thoroughly document progressive disciplinary actions
- Terminate nonperformers who simply can’t do the
job
End the frustration and the drain on time and money. Get
help now!
Each year, organizations spend millions on poor-quality
work, low employee productivity, high turnover, negativism and absenteeism.
You pay for it in time and money. You owe it to yourself and your organization
to get the training you need.
You’ll leave this seminar with new confidence, armed
with the skills and knowledge you need to evaluate and deal with your
every performance
problem — guaranteed. Enroll today! See you at the workshop!
Mark R. Truitt, Executive Director
National Seminars Group
P.S. This is the survival guide no manager can be without.
This seminar will benefit your career and the careers of those you supervise.
This will be the most productive day you have ever spent away from the
office. I guarantee it.
What
You’ll Learn
1. Get respect from up and down the corporate ladder
as an inspired, motivating leader who produces phenomenal results
2. Spend more time on the projects your boss has set you out to do
3. Create a cohesive atmosphere where your employees thrive and strive
for greater things
4. Stop wasting time addressing the same issues over and over again
5. Be known as the person with the staff who really gets things done
6. Take down the stress level of your team and yourself
7. Get higher employee productivity with less errors
8. Retain your employees longer and create company loyalty
9. Know your boundaries: Put an end to that nagging fear that your discipline
methods might get you sued
10. Employees will see their role in the big picture and work together
toward common goals
11. Be able to give honest feedback in an open atmosphere where you’re
in control and confident
12. Your employees will feel better about themselves and their contribution
to the organization
13. Watch your team’s and your morale and productivity hit new
heights
14. Develop an atmosphere of rapport, loyalty, trust and good feelings
between you and your employees
15. Employees will get the job done right without breaking any company
policies
16. Never again get caught off-guard with news of a staff member’s
bad behavior
17. Recognize problems in the making that could turn into big trouble
down the road
18. Leave work feeling invigorated and accomplished rather than aggravated
and frustrated
19. Make your confidence soar: Identify managerial strengths that you
didn’t know you had
20. End the feeling of dread before employee performance reviews
Top
of Page
Who
Should Attend
- New team leaders who want to get an edge up by learning
important skills that translate into real results
- Established team leaders who want solid direction
and creative ideas for addressing and overcoming specific team challenges
- Any team leader who hasn't participated in leadership
training in more than a year — because highly successful leaders
know ongoing skill development is critical to on-going leadership
success.
Workshop
Agenda
Performance
Tracking: Understanding the Nonperformers
- The 3 most formidable challenges in management
- 13 reasons people don’t do what they’re
supposed to do
- “Won’t do” vs. “Can’t do”:
Know the difference
- Assessing the procedure: Is it the problem or the
solution?
- Matching leadership styles with the situation: Why
different employees require different approaches
Developing
a Solid Plan
- Using reflective listening to hear the real story
- How to address poor performance and still leave the
employee’s esteem intact
- Opening the door for honest communication
- Discussing a problem without pointing fingers and placing
blame
- National Seminars’ exclusive 4-point system for
handling the nonperforming employee
Performance
Reviews and Team Success
- Document, document, document! Make sure you have all
the facts before you get started
- Managerial don’ts that could lead to hot water
- 8 steps to positive prevention
- The two most important questions to ask that cover
all the bases
- Self-rating plans: Do they work?
- Getting a conversation going during the performance
review
- Drawing conclusions and future plans for commitment
Managing
Specific Unwanted Employee Behaviors
- What to do when your employee requires constant attention
- Effective ways to get more commitment from employees
just “doing time”
- Charge up apathetic workers
- Dealing with the work effects of an employee’s
personal problems
- Eliminating unwanted reactions to stress
- Stop a negative attitude from infecting the workplace
- Easy techniques to deal with the know-it-alls, whiners
and hostiles
Disciplining
Compassionately
- Putting the documentation together
- Warnings: when and how
- The 15-Point Documentation Checklist: Make certain your ducks are
in a row
- 8 specific signals that let you know your discipline is on target
- Putting your organization’s policies and procedures into action
- Interpreting your company’s employee handbook
- Establishing a misconduct policy that is fair and covers all the
angles
- How to skillfully confront the serious performance problem
Tackling Problems for the Last Time: Terminations and Resignations
- The final warning: how to be firm and specific
- When to skip the discipline process and go right to termination
- Dismissing people from their jobs with dignity
- The necessary steps in the separation process
- What to say to the rest of your staff when one employee is dismissed
- Making sure this behavior never occurs in the workplace again
Your
Guarantee of Complete Satisfaction
We stand behind our seminars
with a 100 percent , iron-clad, money-back guarantee
of satisfaction. If for any reason you’re not completely satisfied
with the solid skills, the tips, tools and shortcuts, and the crucial
information you receive during this workshop, we’ll refund your money
in full. Every penny. Guaranteed!
Program
Hours:
9:00 a.m.
to 4:00 p.m. Registration begins at
8:30 a.m.
Group
Discount: When 3 enroll from your organization, a 4th attends
FREE!
Lunch:
Lunch is on your own.
Continuing
Education:
Continuing education credits may be recognized by your professional
board. Contact your own board to find out what's required.
If you cancel your registration up to five business days before the workshop,
Bring a seminar to your site! For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
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Additional Information:
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Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.
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