presents


National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description


How To Manage Emotions

Secrets to staying calm and emotionally in control in any situation ... no matter how high the heat!

Program Description:
You’re human, and so are the people you work with. And, like it or not, we are all guided and influenced to a great extent by our emotions.

You can’t check your feelings at the office door. No one can. But you CAN learn to manage your state of mind so that you remain constructive and productive … even when those around you are falling apart.

Warning! Moods in the Workplace – Productivity Will Suffer!
Inappropriate moods and emotions are powerful forces that can cripple even the most brilliant career. One outburst can label you as “moody,” “difficult,” or “childish.”

Think about how you feel when you encounter the “hothead,” the “whiner,” or the “walking soap opera” in the workplace. Countless hours of productivity are lost due to emotional wrangling. Everyone suffers … employees, supervisors, and customers.

Do Not Ignore Emotions – Learn to Deal With Them
Of course, you can’t ignore or bury your emotions either. When disappointment, resentment, and frustration build up, they result in unplanned outbursts. Internal tension explodes, creating more pressure and embarrassment. Living with this level of stress is not only bad professionally but also dangerous to your physical health.

Your Reputation Is on the Line. Do You Really Want to Risk Damaging Your Credibility?
Emotional management, like every other business skill, takes training and practice. It doesn’t come naturally to most people. You may not even know you need it, until something happens … you burn out, walk out, or flip out. Why risk it?

You work hard. You’re good at what you do. Don’t let emotional baggage or habits sabotage your reputation.

This Training Is So Powerful, You Will Be Dramatically More Successful. GUARANTEED.
When you attend How to Manage Emotions, you’ll not only learn how to manage your own feelings, even in high-pressure situations, but you’ll also gain special insight into how to cope with other people’s emotions. And that’s a skill that’ll make you more successful in every area of your personal and professional life. Guaranteed.

What You'll Learn:

Understanding the Emotions That Hold You Back
  • The positive and negative effects of emotions in the workplace
  • Changing how you respond, even when your mind doesn’t want to
  • How to neutralize paralyzing emotions
  • Overcoming tears, anger, rage, and self-pity
  • Getting your point across without losing control
  • 5 emotional myths that handicap you
How to Deal With Others’ Negative Emotions
  • 7 keys to richer relationships
  • How-to’s for dealing with backstabbing, gossip, and resentment
  • Active-listening skills guaranteed to give you the upper hand
  • Constructive confrontation for when the other guy is mad
  • Coping with crisis – even when everyone loses control
  • Minimizing antagonistic behavior
Communication Skills for Dealing With Emotionally Charged Situations
  • The 3 C’s of conflict communication
  • 4 keys to direct communication, and some habits you may want to break
  • Improving your indirect communication
  • Savvy speaking skills for getting through tense situations
Preparing for Confrontation, Conflict, and Other Tough Situations
  • Getting to the real issues – defining the problem
  • 7 principles for maintaining positive relationships during disagreements
  • 4 steps for getting beyond the fear of confrontation
  • The top 5 times when you shouldn’t confront
  • Understanding the 4 causes of conflict AND how to defuse them
  • Conflict-resolution skills everyone should master
  • How to deal with conflict-related stress
  • 3 growth opportunities that conflict offers and how to benefit from them
Dealing With the Big “A”: Anger
  • Understanding the 3 dimensions of anger
  • 4 facts you must know about anger
  • The 4-stage anger-management strategy
  • 3 ways to deal with anger appropriately
  • Unacknowledged anger: What to do with a ticking time bomb
Stress-Reduction Strategies and Solutions
  • Stress and burnout: How to keep them at bay
  • Learn unique time-management techniques guaranteed to add hours to your day
  • Find out if they’re asking too much of you and what you can do about it
  • Are you agreeable or dependable? Confusing the two can spell disaster – find out here
  • How to use the stress-management strategy of “coping” on and off the job

Your Guarantee of Complete Satisfaction

We stand behind our seminars with a 100 percent , iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Hours:
9:00 a.m. to 4:00 p.m. Registration begins at
8:30 a.m.


Group Discount: When 3 enroll from your organization, a 4th attends FREE!

Lunch:
Lunch is on your own.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required.

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Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

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