presents
National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description
Powerful Communication Skills for the Workplace
This classic one-day workshop is guaranteed to give you top-notch communication skills you will use the very next day on the job.
Program
Description
Your
communication style is your inescapable calling card. It immediately announces
who you are ... how you feel ... and what you expect — from yourself and
others. In this extraordinary one-day workshop, we’ll show you how to
recognize and avoid the power-robbing speech mistakes and habits that
may be holding you back.
We’ll also work on the simple, yet effective techniques that can make
you a motivating, persuasive and powerful communicator. Communicating
with confidence, authority and power is not a skill that comes naturally
to most of us. Yet, there are great personal and professional rewards
for those who master it. Come to our workshop. We’ll show you how, and
we guarantee it!
What
You’ll Learn
- Learn the skills
that signal you are to be taken seriously
- The powerful
part “self-anchoring” plays in your communication ability
- 3 common mistakes
that mark you as a lightweight
- How to deflect
negative criticism
- Keys to handling
people who fly off the handle
- How to communicate
the message you want with body language, eye contact, tone of voice
and gestures
- Use the key benefits
of conflict to your personal advantage
- How to deal with
others’ aggressive tactics
- Discover how
the “fogging” technique handles negative behavior
- 9 strategies
to make you a more powerful negotiator
- How to present
your ideas up the ladder and gain agreement
- Steps to firmly
position yourself on the management team
- Convince an adversary
to see your point
- 3 classic communication
roadblocks and how to get around them
- What kind of
listener are you? Take our self-evaluation test
- Getting credit
... 6 ways to subtly toot your own horn
- The real secrets
to getting people to like and respect you
- Key techniques
that allow you to predict people’s response to you and your ideas
- Give feedback
and criticism while maintaining your employees’ respect and goodwill
- Say “NO” and
make it stick
- Increase your
influence ... create a polished and effective managerial style
Who
Should Attend
- Managers and Supervisors
- Team Leaders
- PR and Marketing Professionals
- Sales Reps
- HR Professionals
- Any professional eager to reap the career benefits
that come to those who know how to communicate effectively and diplomatically
- with tact and finesse
Workshop
Agenda
Your confidential “power communication” profile
- Recognize and avoid common speaking habits and mistakes
that say you’re a “lightweight”
- Take advantage of your personal strengths and communication
pluses
- Learn self-anchoring — the wellspring of confident
communication
- Face and conquer the most common fears that “short
circuit” your communication power
Manage
the power of the image you communicate
- You’ve heard about dressing for the job you want instead
of the job you have — here’s how to make sure your communication style
is serving your professional image
- How the inadvertent use of just a few common words
can destroy the impact of what you’ve just said
- Make sure your body language, eye contact, tone of
voice and gestures communicate the message you want
- How to appear poised and confident even when you’re
not
- The power of the “voice image” — discover yours
- Explore your personal pattern of communication behavior
— in what situations are you likely to be powerful, overpowering, powerless?
Choose the appropriate response for every situation
Confidently deal with difficult people and tough situations
- Learn a sure-fire technique for handling a variety
of negative behaviors
- The secret of master diplomats — how to take advantage
of the potential for a positive outcome from most conflicts
- How to deal with back-stabbing and ridicule
- What to do when you’re challenged or put down in front
of others
- Handling criticism: Defeat the “great manipulator”
- Quickly defuse the explosive nature of tense confrontations
- Recognize and deal effectively with the aggressive
tactics of others
- Conquer your fear of conflict
Make
a powerful impact at meetings and presentations
- Harnessing the power of speaking in front of others
- 4 ways to make a dynamic impression at meetings
- How to handle interruptions when you have the floor
- Deal with the anxiety of speaking before others
- The vital importance of humor — how to make it work
for you
- How to capture immediate attention
- Present your point of view in a way that gains respect
Learn
to motivate, influence and gain enthusiastic support
- Recognize the universal law that starts you out on an equal (or better)
footing in every negotiation situation — with men and women ... with
bosses, peers and subordinates
- Learn negotiation strategies that will make you a more powerful negotiator
for anything and with anyone
- How to present your ideas “up the ladder” in a way that generates
respect and support
- Position yourself firmly on the management team
- “Say it with style”: a concise method of persuasion
- How to get an adversary to see your point of view
- Clear your path of the most common obstacles to getting your point
across
Listening:
perhaps the most powerful communication skill
- How to listen with your whole body — the wondrous effect of “attending”
- More than double the amount of quality information you receive from
every interpersonal exchange
- Are you unintentionally shutting the door to important information
and feedback? 4 steps to flinging the door wide open
- Why most “listeners” talk too much — use “attentive silence” to
free the speaker to think, feel and express
- Reflective listening — how to harness the 4 key skills of master
listeners
Communication
skills that signal you are to be taken seriously
- Make sure you
get credit for your contributions and achievements — 6 ways to “toot
your own horn” without bragging
- Take advantage
of the tremendous potential of the telephone
- Recognize and
tap into the informal information channels
- Why you must
never ignore gossip (or pass it on)
Get
in on the payoffs of using powerful communication skills
- Use them to build
a more authoritative, professional image for yourself and your organization
- Improve your
self-confidence and increase your feeling of self-esteem
- See how effective
communication skills can help you express anger
Your
Guarantee of Complete Satisfaction
We stand behind our seminars
with a 100 percent , iron-clad, money-back guarantee
of satisfaction. If for any reason you’re not completely satisfied
with the solid skills, the tips, tools and shortcuts, and the crucial
information you receive during this workshop, we’ll refund your money
in full. Every penny. Guaranteed!
Program
Hours:
9:00 a.m.
to 4:00 p.m. Registration begins at
8:30 a.m.
Group
Discount: When 3 enroll from your organization, a 4th attends
FREE!
Lunch:
Lunch is on your own.
Continuing
Education:
Continuing education credits may be recognized by your professional
board. Contact your own board to find out what's required.
If you cancel your registration up to five business days before the workshop,
Bring a seminar to your site! For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
.
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Additional Information:
National Seminars Group will e-mail confirmation soon. If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.
Please mention the meeting number specified above and BE SURE TO STATE VIP CODE "919-120001-000 -- Training Registry".