National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

How to Manage Conflict & Work Through Disagreements

Take a fresh approach to an age-old problem

Program Description   Who Should Attend

Workshop Agenda   Guarantee

Dates/Locations, Pricing, Register

What You’ll Learn  

Program Description

Find Positive Solutions to Negative Situations!

Conflict is bound to happen. Sometimes it comes out of the blue and other times it has been brewing for a while. When the situation finally comes to a head and you’ve got to respond, your reaction makes all the difference. You don’t want to roll over but you don’t want to be rolled on. Flat out: Conflict makes your workday miserable and the wrong move will end up putting a roadblock in your career success. Join us for proven ways to get through these tough situations.

Use proven methods to keep your cool under fire

You’ll start handling conflict without all the negative emotions – the anger, anxiety, guilt or embarrassment that frequently fueled your interactions. The temptations to blow up or shut down will be under control. You’ll be the one to take on the situation with composure, a clearheadedness that brings clarity and resolutions to the issue. At How to Manage Conflict & Work Through Disagreements , you’ll assess your conflict management style – build on your strengths and address your weaknesses.

You’ll learn techniques to defuse tension

Whether the stress occurs between groups of people or you and one other person, you’ll be equipped with strategies that bring the problem, not the personalities, into focus. Diagnose disagreements and discover the hidden causes that are blowing up the situation. Transform the negative energy into useful problem-solving techniques.

Apply different approaches for different personality types and situations

Not all conflict situations are created equal. You won’t get a “one-size-fits-all” approach to conflict management. You’ll recognize each situation for what it is and gain a higher level of understanding to reach positive results. Develop active listening skills and know when it’s better not to confront. No matter when and where the conflict arises, you’ll feel confident, prepared and capable of handling the challenge.

Conflict won’t ever go away but you can handle it – tactfully, positively and confidently!

How This Seminar Will Benefit You

React or Retreat? Sometimes our reactions under fire surprise even ourselves.
Take this fun quiz and see what you’d do in each instance. If the following situations would make you React (i.e., angry reply, tears, etc.) give yourself 2 points. If you would Retreat and do or say nothing, give yourself 1 point.

1. The person in the cube next to you is always on the phone doing
personal business on company time in a loud voice.

2. You have trouble meeting a deadline because the manager in the other
department did not get information to you in a timely manner.

3. During a departmental brainstorming meeting, you’ve come up with a brilliant
idea. Your peer has taken that idea to the boss and taken credit for it too.

4. You arrive on time for a scheduled meeting. The other person never shows.

5. After you leave work every day, “someone” goes through your desk to
borrow a stapler or a pen or a tablet and never brings anything back.

6. The classical music lover in the next cube is playing music too loud and
you can’t concentrate.

7. You are verbally attacked at a meeting by a co-worker you have always
considered to be a confidante.

8. You find out through the grapevine that a couple of people are
spreading rumors and gossiping about you.

9. You are working on a project with three other employees. One person always
has other commitments and doesn’t pull the load, and you have to do more
than your share to get the job done.

10. Someone passes on something you said in confidence about your boss.

11. Everyone always expects you to pick up the birthday cakes, special
snacks and treats.

12. You are told an offensive off-color joke using language you don’t appreciate.

13. Your friend makes a big-time mistake and knows it. Your long-time friend
asks you not to mention it to your boss.

14. The rules in your company are not applied evenly. Some people don’t have
to keep the same company hours.

15. Other departments are always on break – seems like no one
else in the company ever works.

Scoring: For each React answer, score 2. For each Retreat answer, score 1.

Total points :_________________________

If you scored between 30 and 25, you might be getting the reputation as a warrior. The lessons you’ll learn in Handling Conflict With Tact and Finesse will make sure that your up-front attitude does not cause bad feelings with other staff members.

If you scored between 24 and 20, things that you are letting slide might be building up inside you and cause you to react more strongly to other situations. Handling Conflict With Tact and Finesse will make sure you know the difference between the two major types of conflicts and that you are picking the right subjects to resolve.

If you scored between 19 and 15, you are uncomfortable with conflict situations. This seminar will give you strategies for approaching people tactfully while still expressing your true feelings on the matter. Those “butterflies” you keep getting will disappear as you begin to use conflict-resolution techniques.

The toughest thing about conflict is that there is no one “right way.” Different
situations call for different approaches. Handling Conflict With Tact and Finesse will help you recognize the manifestations of conflict and give you an entire arsenal for defusing and disarming its negative effects.

Top of Page

Workshop Agenda

Understanding how conflict occurs - so you can head it off at the pass!

Problem-solving techniques for navigating your way through conflict

Never the twain shall meet: Managing differences between others

How assertiveness can help you lead, motivate and persuade others

Managing anger - your own and that of others

SPECIAL SECTION: How to handle specific confrontational situations with ease

Opening up the lines of communication to minimize conflict

Taking care of No. 1 (that's you!) when conflict takes
its toll

Your Guarantee of Complete Satisfaction

We stand behind our seminars with a 100 percent , iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Hours:
9:00 a.m. to 4:00 p.m. Registration begins at
8:30 a.m.

Group Discount: When 3 enroll from your organization, a 4th attends FREE!

Lunch is on your own.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required.

Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

Bring a seminar to your site! For information about bringing a course to your site please call 919-480-2550 or email the registry at .

If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

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National Seminars Group will e-mail confirmation soon. If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

You can also register by emailing your registration information to us at or calling us at 919-480-2550. Please mention the meeting number specified above and BE SURE TO STATE VIP CODE "919-120001-000 -- Training Registry".

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