National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

Communicating Professionalism in the Workplace

Discover how to develop that all-important winning edge that will lead you to unlimited career success!

Program Description   Who Should Attend

Workshop Agenda   Guarantee

Dates/Locations, Pricing, Register

What You’ll Learn  

Program Description

Dear Professional:

Communicate the image of a confident, competent professional headed for success!

Like it or not, people form judgments about you in the workplace based on your behavior, attitude, speech and appearance. The impressions you communicate to others – positive or negative – can help you get ahead professionally, or can doom your career progress.

Ask yourself honestly: Do you ever feel “invisible” at work, as if you aren’t on the radar screen of the powers that be? When you offer ideas, are your suggestions seriously considered – or ignored? Have you ever wished you’d expressed yourself better with your boss, coworkers or customers? And do you envy the confidence of those who’re so completely at ease in work-related settings like business lunches, off-site meetings with customers or clients or other professional functions?

If you can answer “yes” to even one of those questions, Communicating Professionalism in the Workplace is the solution you’ve been looking for. This unique, new, one-day workshop is designed to give you the skills you need to develop the powerful presence of a true professional – one that communicates confidence and earns respect.

In just one skill-building day, you’ll learn how to …

  • Project a confident, highly professional image
  • Communicate more effectively with your boss and coworkers
  • Build stronger working relationships with coworkers up and
    down the ladder
  • Feel at ease in any business setting: meetings, client lunches
    and social functions
  • Deal with difficult coworkers and tough situations calmly and confidently
  • Master the secrets of effective telephone and e-mail communication
  • Keep your attitude positive and your motivation high

What’s more, you’ll find out how to avoid making inadvertent mistakes in your speech, word choices, work habits and business etiquette – mistakes that can ruin your credibility and hold you back. Imagine how much more enjoyable and less stressful your job will be when you know how to handle every workplace challenge confidently, appropriately and professionally!

We’ll show you step by step how to develop the behaviors and attitudes that add up to rock-solid professionalism – the winning edge that will set you apart and position you for career success. As you apply your newfound skills back at work, you’ll be amazed at how quickly you begin to gain the recognition and respect you deserve as others become keenly aware of what a valuable asset you are to the organization.

Your confidence will grow daily, you’ll enjoy your job more – and you’ll be highly promotable in the future!

Why wait any longer to be your professional best?

What You’ll Learn

  1. Exude a professionalism that gains the respect and cooperation of others.
  2. Communicate assertively and confidently, without coming off as overly aggressive.
  3. Work more effectively with coworkers or bosses who’ve been difficult in the past.
  4. Gain buy-in for your ideas and win over others to your way of thinking.
  5. Master “the new business etiquette” and feel at ease in all workplace situations.
  6. Boost your credibility – and promotability – in the eyes of upper management.
  7. Project the positive, winning attitude of a highly competent, confident professional.
  8. Communicate with authority and assurance by phone, e-mail and voice mail.
  9. Make a dynamic first impression with everyone
    you meet.
  10. Double the amount of information you receive by using active listening skills.
  11. Improve work relationships by building rapport with coworkers up and down the ladder.
  12. Handle back-stabbers, negative people and whiners with ease.
  13. Use the power of your voice to convey an authoritative image.
  14. Earn the reputation of an effective communicator who’s a highly valuable asset to the organization.
  15. Keep yourself motivated – every day.

Who Should Attend

  • Managers and supervisors
  • HR Personnel
  • Help Desk
  • Staff
  • Frontline staff
  • Administrative assistants
  • Sales
  • Personnel
  • Customer service personnel
  • IT professionals
  • Team leaders
  • Front desk personnel

Top of Page

Workshop Agenda

Assertive Communication: Your Key to Making a Powerful Impact

  • Basic techniques for assertive, effective communication
  • Assessing your personal communication strengths and weaknesses
  • 3 classic communication roadblocks and how to get around them
  • Nonverbal communication: Making sure your body language is conveying the message you want
  • Active listening skills guaranteed to double your communication effectiveness
  • Rapport-building tips that will strengthen your professional relationships
    SKILLS PRACTICE: Assertive responses for various common workplace situations

Credibility Enhancers That Earn You Respect Up and Down the Ladder

  • 5 key ways to enhance your credibility in the office
  • The secret to making a dynamic impression in those all-important first 7 seconds
  • Words and phrases that can crush your credibility – and better options
  • Accountability 101: Understanding the crucial importance of a trait shared by true professionals
  • Power tips for gaining credibility in meetings
  • Building influence: 12 effective ways to win over others to your way of thinking
  • Increasing your visibility with 6 ways to subtly toot your own horn
    SKILLS PRACTICE: Networking how-to’s that expand your sphere of influence

The New Business Etiquette: How to Be Confident and Comfortable in Today’s Workplace

  • Why today’s changing workplace demands a new business etiquette
  • How to make introductions, both formally and informally
  • To shake or not to shake … hands
  • Which conversation topics are inappropriate in the workplace? With clients?
  • Guidelines for meeting, dining or traveling with coworkers or clients
  • Your attire and your credibility: Understanding how the former affects
    the latter
  • What you need to know about office gossip, “the grapevine” and confidentiality
  • Recognizing the perils in office relationships
    SKILLS PRACTICE: Dealing with cultural, generational, religious and other differences

Using Communication Tools to Create a Strong “Virtual Presence”

  • How to make your voice image shine
  • Mastering telephone techniques that immediately announce you as professional
  • Voice mail tactics that will get your message returned pronto
  • Do’s and don’ts for e-mail effectiveness and professionalism
  • Avoiding 10 common blunders for telephone, voice mail and e-mail use
    SKILLS PRACTICE: Scripting a stand-out voice mail recording for yourself

Handling Difficult Coworkers and Tough Situations Confidently and Professionally

  • Proven strategies for dealing with difficult coworkers
  • When the difficult coworker happens to be your boss: Understanding your options
  • The 6 steps to resolving a disagreement in a professional manner
  • Do you have a basic fear of conflict? Here’s how to get over it – and face conflict head-on
  • How to say “no” tactfully yet firmly, without causing anger or resentment
  • Tips for appearing calm and in control when you’re feeling the opposite
    SKILLS PRACTICE: Professional responses for various tough situations you encounter in the workplace

Projecting a Positive and Professional Image
Every Day

  • Tactics for keeping your attitude right when everything is going wrong
  • How to exude enthusiasm without being accused of being phony
  • Tips for keeping negative coworkers from “infecting” your attitude
  • Not feeling motivated? 10 ways to get your motivation in high gear
  • Stress-busting techniques that help you keep your professional cool
  • Keys to positioning yourself for continued career success
    SKILLS PRACTICE: Achieving your professional dreams through goal-setting

Your Guarantee of Complete Satisfaction

We stand behind our seminars with a 100 percent , iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Hours:
9:00 a.m. to 4:00 p.m. Registration begins at
8:30 a.m.

Group Discount: When 3 enroll from your organization, a 4th attends FREE!

Lunch is on your own.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required. If you cancel your registration up to five business days before the workshop,

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Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

You can also register by emailing your registration information to us at or calling us at 919-480-2550. Please mention the meeting number specified above and BE SURE TO STATE VIP CODE "919-120001-000 -- Training Registry".

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