presents
National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description
Management & Leadership Skills for First-Time Supervisors & Managers
A high-powered training session where you'll spend two intensive days immersed in the critical skills and techniques that'll make all the difference to your success as a leader!
Program
Description
This
intensive two-day workshop is a highly interactive workshop designed for
new supervisors who want to grow their management skills fast - and get
on the fast track to achieving leadership success. Comprehensive leadership
training will cover the proven management techniques and powerful strategies
you need to become a stronger, more confident and respected leader.
You'll learn how to handle dozens of key management challenges with ease,
including how to establish credibility and authority fast, how to motivate
employees to give 110 percent, how to handle attitude problems and rule-breakers,
how to curb absenteeism and tardiness, how to give constructive feedback
and how to conduct effective performance appraisals.
As a workshop bonus, you'll receive self-assessment tools, handy checklists,
the Leadership Style Analysis and numerous other resources that give you
insight into how to build on your supervisory strengths.
Why risk your career by stumbling along, learning management skills by
trial and error when you can get up to speed fast on essential management
techniques and strategies? The management skills and knowledge you need
to succeed are only a 2-day workshop away!
What
You’ll Learn
- Deliver constructive feedback in a way that produces
positive change, not resentment or anger
- Motivate your people to perform "above and beyond"
without spending an extra dime
- Gain proven strategies for curbing absenteeism and
tardiness
- Turn chronic complainers into satisfied, productive
employees
- Build on your unique strengths to develop a confident,
professional leadership style
- Supervise friends and former co-workers without hassles
or stress
- Save hours every week by avoiding classic time-wasters
that wreck a supervisor's schedule
- Give crystal clear instructions that employees will
understand - the first time
- Handle employee confrontations in a calm and professional
manner
- Maintain respect and compliance for rules while still
being friendly with staff
- Establish your credibility quickly and earn the respect
of those up and down the ladder
- Conduct effective performance appraisals that result
in improved employee performance
- Win employees and bosses! - over to your way of
thinking
- Weed out shirkers during job interviews using proven
techniques
- Understand why good employees quit and what you
can do to help significantly reduce turnover
- Implement needed changes in a way that employees will
embrace
- Combat a variety of attitude problems without breaking
a sweat
- Speak up powerfully and confidently in meetings
- Use active listening techniques to really hear what
employees are trying to tell you
- Increase your visibility within your organization
so your "promotability" is recognized
Top
of Page
Who
Should Attend
- New supervisors and managers
- Team leaders
- Those new to management within the past two years
who have had no formal management training
- Professionals who're about to be promoted to a management
position
Workshop
Agenda
Leadership
Fundamentals and Issues All New Managers Face
- Crucial differences between being the leader and "being the boss"
- The challenges facing leadership today
- How to acquire a supervisor's mindset and image
- The emotional requirements of being a supervisor: Have you got what
it takes?
- Can you be friendly with your staff and still maintain respect and
compliance?
- Tips for avoiding the problems that come from supervising friends
and former coworkers
- Most common mistakes new supervisors make and how to avoid them
Developing
Your Personal Leadership Strengths
- How to build on the leadership strengths you've identified and shore
up your weaknesses
- Why your "people skills" will be the No. 1 driver of your
success as a leader
- Understanding how your leadership style can work for or against your
employees
- Adopting the "success habits" that effective leaders swear
by
- "How-to's" for establishing your credibility as a leader
— fast!
- The 7 classic principles of influence ... and how and when to use
them to your advantage
- What are the keys to results? Focusing your efforts on that which
makes the greatest impact
Building a
Highly Motivated, High-Performance Team
- Recognizing the crucial role you play in driving your team's effectiveness
- Keys to making every team member feel valued and important
- Building relationships that enhance cooperation among team members
- How to ignite enthusiasm and gain buy-in for accomplishing goals
- Understanding the basic things that motivate today's workers: You
may be surprised
- Creative ideas for keeping your team motivated even if you don't have
an extra dime in the budget
- Proven morale-boosters for employees nearing burnout
The Mechanics
of the Manager's Job
- Proven tips for recruiting top-notch employees
- Do's and don'ts for effective interviewing
- How to help new employees hit the ground running and succeed on the
job
- Techniques for addressing poor performance so that positive change
results
- Strategies for curbing absenteeism, tardiness and rule-breaking
- When firing seems imminent: Key legal considerations you must understand
Communication
Techniques Every Manager Should Know
- Why developing your communication skills is essential to management
success
- Your role in keeping lines of communication open at all times
- Words and phrases that can destroy your credibility and authority
— and what to say instead
- The secret to giving crystal clear directions that are understood
the first time
- Active listening techniques that ensure you'll hear what's really
being said
- Pointers for speaking more powerfully and confidently in meetings
How to Turn
Around Difficult Employees and Eliminate Problem Behaviors
- Tips for turning chronic complainers into satisfied employees
- Tools for combating a variety of attitude problems
- The best approach for dealing with argumentative and combative people
- What's your role in settling disagreements between employees?
- "How-to's" for a professional, productive employee confrontation
- Proven techniques for appearing calm and in control when you're feeling
anything but
Managing Your
Time, Priorities and Projects
- Tips for saving tons of time using e-mail, voice mail and fax
- Prioritizing techniques that save the day when everything on your
desk is "urgent"
- Increase your "Planagement Quotient" and watch difficult
tasks disappear
- Why failing to delegate is a big, big mistake for managers
- A super time- and effort-saver: Learn how to say "no" in
a professional manner
- Guidelines for tracking projects so nothing falls through the cracks
The Leader's
Role in Making Change Happen
- Understanding why people often instinctively resist change
- Top reasons why organizational change often fails
- Important considerations to address before introducing any change
- The keys to overcoming employee resistance to change
- How to project confidence that inspires your people during change
or transition
- What you must do as a leader when your people flatly refuse to embrace
critical changes
Career Mapping:
Preparing Yourself for the Next Level
- Fine-tuning your skills: Why continuous learning is crucial to your
ongoing success
- What's most important to you? Incorporating core beliefs into your
career path
- Traits upper management looks for when deciding who to promote
- Tips for "tooting your own horn" so your accomplishments
are recognized
- Understanding how to "play the game" when you need to
Your
Guarantee of Complete Satisfaction
We stand behind our seminars
with a 100 percent , iron-clad, money-back guarantee
of satisfaction. If for any reason you’re not completely satisfied
with the solid skills, the tips, tools and shortcuts, and the crucial
information you receive during this workshop, we’ll refund your money
in full. Every penny. Guaranteed!
Program
Hours:
9:00 a.m.
to 4:00 p.m. Registration begins at
8:30 a.m.
Group
Discount: When 3 enroll from your organization, a 4th attends
FREE!
Lunch:
Lunch is on your own.
Continuing
Education:
Continuing education credits may be recognized by your professional
board. Contact your own board to find out what's required.
If you cancel your registration up to five business days before the workshop,
Bring a seminar to your site! For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
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Additional Information:
National Seminars Group will e-mail confirmation soon. If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.
Please mention the meeting number specified above and BE SURE TO STATE VIP CODE "919-120001-000 -- Training Registry".