Today’s administrative professionals have traveled
light years from the “Gal Friday” who screened the boss’
calls and fetched coffee a generation ago. Now you juggle countless details
and schedules, master office technology, organize in the midst of chaos,
meet the needs of multiple supervisors, solve problems, manage resources
and save the day — time after time.
The trouble is, there’s no official handbook for
perfecting all the essential skills you need to excel in your demanding
job. If you’re like most assistants, you’ve gotten the bulk
of your training on the job in that well-known “School of Hard Knocks.”
But now there’s a much faster, easier and better way to hone your
skills: How to Excel as an Administrative Professional, an intensive one-day
workshop that will literally cut years off your learning curve.
Discover proven solutions for taking control of your
massive workload
This comprehensive program is results-focused, devoted to giving you proven
solutions to the specific challenges you face every day. Just for starters,
you’ll learn how to increase your productivity by minimizing interruptions
... how to manage multiple priorities with ease ... how to improve your
work processes ... how to find a filing system that works for you instead
of against you.
Learn to handle difficult people and uncomfortable
situations with confidence
One of the major benefits of this exciting program is that you’ll
learn dozens of assertive responses for handling situations that once
made you uncomfortable. Imagine the surge of confidence you’ll feel
when you deal with confrontation calmly, squash potential conflict before
it occurs, build working relationships with people you once found difficult—
and through it all, you’ll project a professional image that commands
respect!
Master assertive communication principles — and
get what you need
You’ll also learn how to be a stronger, more effective communicator
— a crucial skill that will serve you well throughout your career.
Find out which words and phrases may be robbing you of credibility and
how to say “no” without causing resentment or feeling guilty.
What’s more, you’ll discover tips and tricks for being a better
“electronic communicator,” so that e-mail is a time-saver in
your day instead of a time-waster.
Be inspired by a highly motivating trainer who’s
been in your shoes
Your guide for this intensive training experience is an expert who has
been in your shoes and will share colorful stories, “behind the scenes”
insights and countless “power tips” you simply will not hear
elsewhere. You’ll get all your questions answered, be motivated and
inspired. Plus, you’ll spend your day of learning enjoying camaraderie
with a room full of fellow professionals. Expect to leave feeling rejuvenated,
energized and ready to conquer the work at hand.
Become indispensable in your crucial role
By attending, you’ll strengthen the skills you already possess, learn
powerful techniques that will increase your productivity, and gain the
insight you need to build your credibility – and earn the respect
you deserve for the vital contributions you make to your organization.
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What
You’ll Learn
- Get credit for the important contributions you make.
- Use assertive behavior and communication to get what
you need in every exchange.
- Handle difficult people with ease — and say goodbye
to frustration and stress.
- Eliminate the time-wasters in your day, and your productivity
will soar!
- Bring your boss solutions instead of problems, and
earn instant respect.
- Adopt prioritization principles to put things first
and never again work in chaos.
- Say “no” when your plate is full, without
causing resentment or anger.
- Conquer every type of interruption and free up time
for both you and your boss.
- Increase your knowledge of business etiquette and
become the ultimate professional.
- Position yourself for promotion or further career
success.
- Enjoy the peace of mind that comes with being better
organized.
- Avoid power-robbing mannerisms that make others take
you less seriously than you deserve.
- Choose a filing system that’s right for you and
put an end to the “paper blizzard.”
- Become more accountable and watch your credibility
skyrocket.
- Use e-mail more effectively.
- Maintain positive work relationships — even with
those you’re in conflict with.
- Become indispensable to your boss in 7 key ways you’ll
learn in this workshop.
- Face confrontation head-on, calmly and confidently.
- Partner with your boss to achieve your goals.
- Capitalize on your inner strengths to become an exceptional,
take-charge assistant!
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A
Special Message to the Approving Manager
Each and every day, you depend on the administrative professional who’s
requesting your approval to attend this workshop — which is why you’re
probably wondering if you can really afford to have this employee out
of the office to go to training.
Our answer? You can’t afford NOT to.
Here’s why: By “getting by” without this
employee for just one day, you’re making an investment in skill-building
training — an investment that will pay dividends for years to come
in the form of increased productivity, improved efficiency and greater
job satisfaction for this individual.
When your assistant returns to the office after training, you can expect
this employee to ...
- Be more confident and motivated — eager to jump
in and do what needs to be done with minimal supervision
- Handle a heavier workload with ease. Your assistant
will take deadline pressure in stride and produce work that is perfect
— on target AND on time
- Become even better organized —able to flawlessly
manage the details, making sure nothing falls through the cracks
- Lighten your workload by taking charge of tasks that
formerly demanded your time and attention
- Manage priorities more effectively — and be better
in tune with YOUR priorities
- Deal with conflict and crises with less stress and
frustration, becoming your strongest asset during those inevitable times
when things go wrong
Approve this request for your employee to attend How to
Excel as an Administrative Professional, and you do yourself an enormous
favor, because your administrative professional will return with enhanced
skills, greater confidence and increased productivity. And that will reflect
highly on YOU!
Workshop
Agenda
How
to Project a Professional Image That Commands Respect
- How to’s for making a dynamic impression in that
all-important first 7 seconds
- Tips for staying motivated and upbeat in a hectic,
high-stress job
- Power-robbing mannerisms and behaviors that make others
take you less seriously than you deserve
- Recognizing how your voice profoundly affects your
image
- Common mistakes administrative professionals make
that scream, “Unprofessional!”
- QUIZ: Identify your inner strengths and learn how
to capitalize on them at work
The
Assertive Assistant: How to Get What You Need
- Understanding the keys to assertive behavior
- Recognizing assertive responses, as opposed to those
that are aggressive or passive
- Tips for overcoming self-sabotaging tendencies toward
passiveness
- How to say “no” without causing resentment
or anger
- Negotiation techniques that will arm you with confidence
- SKILL PRACTICE: Using assertive behavior to get what
you need in various workplace situations
You
and Your Boss: How to Build a Powerhouse Team
- 7 keys to becoming indispensable to your boss
- What are your boss’ priorities? How to find out
— and how to meet them
- Tips for getting your boss to see you as a trusted
partner, not a “gofer”
- Strategies for working with a difficult boss
- How to bring your boss solutions instead of problems
- Proven techniques for meeting the demands of multiple
bosses
Efficiently
Managing Priorities and Projects
- 9 “great deceivers” that keep you powerless
to prioritize
- Simple prioritization principles that help you make
sure you’re putting first things first
- Prioritizing tools for meeting emergency demands and
controlling chaos
- Project management techniques all administrative assistants
should know
- MULTIPLE-PROJECT ORGANIZER: Learn to use this incredible
tool for ongoing reference — and great results!
Honing
Your Time Management and Organization Skills
- 19 proven tools for conquering every type of interruption
— for you and your boss
- Organizational techniques top assistants couldn’t
live without
- Finding the right filing system to weather the “paper
blizzard”
- Time management tools that will help free up your
hectic schedule
- Delegation secrets guaranteed to lighten your load
— even if you think there’s no one to delegate to
- EXERCISE: Identify the time-wasters in your day and
determine how to eliminate them
Increasing
Your Effectiveness Through Powerful Communication
- Mastering the 7 Cs of powerful communication
- Recognizing and eliminating words and phrases that
brand you as a “lightweight”
- Active listening skills that will double your communication
effectiveness
- Smart ways to build your telephone image fast
- E-mail how to’s that transform this tool from
time-robber to a time-saver
- Speaking techniques that will make you shine in meetings
- Proofreading tips that guarantee you’ll save
the day
Handling
Difficult People and Tough Situations With Tact and Finesse
- Proven strategies for handling difficult people with
ease
- 4 universal causes of conflict and how to defuse them
- 7 principles for maintaining positive work relationships
during conflict
- How to handle confrontation head-on — calmly
and confidently
- How to appear calm and in control when you’re
feeling the opposite
- SKILL PRACTICE: An easy format for diplomatically
dealing with personal requests from your boss and others
Gaining
Credibility Throughout Your Organization
- Accountability: The No. 1 way to gain credibility
fast
- How’s your business etiquette? Find out!
- Important how to’s for handling confidentiality
- How to toot your own horn for your accomplishments
— without being obnoxious
- 10 ways to increase your visibility within your organization
Growing
Your Career While Maintaining Healthy Life Balance
- Strategies for positioning yourself for promotion
- Tips for transforming your job into the perfect position
for you
- How to get continued training to stay up-to-date and
highly promotable
- Stress reducers for staying healthy in your demanding
job
- EXERCISE: Identify and eliminate potential barriers
to your professional development
Your
Guarantee of Complete Satisfaction
We stand behind our seminars
with a 100 percent , iron-clad, money-back guarantee
of satisfaction. If for any reason you’re not completely satisfied
with the solid skills, the tips, tools and shortcuts, and the crucial
information you receive during this workshop, we’ll refund your money
in full. Every penny. Guaranteed!
Program
Hours: