National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

How to Excel as an Administrative Professional

Discover how to control your workload, build your credibility and earn the respect you deserve as a valued member of the team!

Program Description   Who Should Attend

Workshop Agenda   Guarantee

Dates/Locations, Pricing, Register

What You’ll Learn  

Program Description

Today’s administrative professionals have traveled light years from the “Gal Friday” who screened the boss’ calls and fetched coffee a generation ago. Now you juggle countless details and schedules, master office technology, organize in the midst of chaos, meet the needs of multiple supervisors, solve problems, manage resources and save the day — time after time.

The trouble is, there’s no official handbook for perfecting all the essential skills you need to excel in your demanding job. If you’re like most assistants, you’ve gotten the bulk of your training on the job in that well-known “School of Hard Knocks.” But now there’s a much faster, easier and better way to hone your skills: How to Excel as an Administrative Professional, an intensive one-day workshop that will literally cut years off your learning curve.

Discover proven solutions for taking control of your massive workload
This comprehensive program is results-focused, devoted to giving you proven solutions to the specific challenges you face every day. Just for starters, you’ll learn how to increase your productivity by minimizing interruptions ... how to manage multiple priorities with ease ... how to improve your work processes ... how to find a filing system that works for you instead of against you.

Learn to handle difficult people and uncomfortable situations with confidence
One of the major benefits of this exciting program is that you’ll learn dozens of assertive responses for handling situations that once made you uncomfortable. Imagine the surge of confidence you’ll feel when you deal with confrontation calmly, squash potential conflict before it occurs, build working relationships with people you once found difficult— and through it all, you’ll project a professional image that commands respect!

Master assertive communication principles — and get what you need
You’ll also learn how to be a stronger, more effective communicator — a crucial skill that will serve you well throughout your career. Find out which words and phrases may be robbing you of credibility and how to say “no” without causing resentment or feeling guilty. What’s more, you’ll discover tips and tricks for being a better “electronic communicator,” so that e-mail is a time-saver in your day instead of a time-waster.

Be inspired by a highly motivating trainer who’s been in your shoes
Your guide for this intensive training experience is an expert who has been in your shoes and will share colorful stories, “behind the scenes” insights and countless “power tips” you simply will not hear elsewhere. You’ll get all your questions answered, be motivated and inspired. Plus, you’ll spend your day of learning enjoying camaraderie with a room full of fellow professionals. Expect to leave feeling rejuvenated, energized and ready to conquer the work at hand.

Become indispensable in your crucial role
By attending, you’ll strengthen the skills you already possess, learn powerful techniques that will increase your productivity, and gain the insight you need to build your credibility – and earn the respect you deserve for the vital contributions you make to your organization.

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What You’ll Learn

  1. Get credit for the important contributions you make.
  2. Use assertive behavior and communication to get what you need in every exchange.
  3. Handle difficult people with ease — and say goodbye to frustration and stress.
  4. Eliminate the time-wasters in your day, and your productivity will soar!
  5. Bring your boss solutions instead of problems, and earn instant respect.
  6. Adopt prioritization principles to put things first and never again work in chaos.
  7. Say “no” when your plate is full, without causing resentment or anger.
  8. Conquer every type of interruption and free up time for both you and your boss.
  9. Increase your knowledge of business etiquette and become the ultimate professional.
  10. Position yourself for promotion or further career success.
  11. Enjoy the peace of mind that comes with being better organized.
  12. Avoid power-robbing mannerisms that make others take you less seriously than you deserve.
  13. Choose a filing system that’s right for you and put an end to the “paper blizzard.”
  14. Become more accountable and watch your credibility skyrocket.
  15. Use e-mail more effectively.
  16. Maintain positive work relationships — even with those you’re in conflict with.
  17. Become indispensable to your boss in 7 key ways you’ll learn in this workshop.
  18. Face confrontation head-on, calmly and confidently.
  19. Partner with your boss to achieve your goals.
  20. Capitalize on your inner strengths to become an exceptional, take-charge assistant!

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A Special Message to the Approving Manager

Each and every day, you depend on the administrative professional who’s requesting your approval to attend this workshop — which is why you’re probably wondering if you can really afford to have this employee out of the office to go to training.

Our answer? You can’t afford NOT to.

Here’s why: By “getting by” without this employee for just one day, you’re making an investment in skill-building training — an investment that will pay dividends for years to come in the form of increased productivity, improved efficiency and greater job satisfaction for this individual.
When your assistant returns to the office after training, you can expect this employee to ...

  • Be more confident and motivated — eager to jump in and do what needs to be done with minimal supervision
  • Handle a heavier workload with ease. Your assistant will take deadline pressure in stride and produce work that is perfect — on target AND on time
  • Become even better organized —able to flawlessly manage the details, making sure nothing falls through the cracks
  • Lighten your workload by taking charge of tasks that formerly demanded your time and attention
  • Manage priorities more effectively — and be better in tune with YOUR priorities
  • Deal with conflict and crises with less stress and frustration, becoming your strongest asset during those inevitable times when things go wrong

Approve this request for your employee to attend How to Excel as an Administrative Professional, and you do yourself an enormous favor, because your administrative professional will return with enhanced skills, greater confidence and increased productivity. And that will reflect highly on YOU!

Workshop Agenda

How to Project a Professional Image That Commands Respect

  • How to’s for making a dynamic impression in that all-important first 7 seconds
  • Tips for staying motivated and upbeat in a hectic, high-stress job
  • Power-robbing mannerisms and behaviors that make others take you less seriously than you deserve
  • Recognizing how your voice profoundly affects your image
  • Common mistakes administrative professionals make that scream, “Unprofessional!”
  • QUIZ: Identify your inner strengths and learn how to capitalize on them at work

The Assertive Assistant: How to Get What You Need

  • Understanding the keys to assertive behavior
  • Recognizing assertive responses, as opposed to those that are aggressive or passive
  • Tips for overcoming self-sabotaging tendencies toward passiveness
  • How to say “no” without causing resentment or anger
  • Negotiation techniques that will arm you with confidence
  • SKILL PRACTICE: Using assertive behavior to get what you need in various workplace situations

You and Your Boss: How to Build a Powerhouse Team

  • 7 keys to becoming indispensable to your boss
  • What are your boss’ priorities? How to find out — and how to meet them
  • Tips for getting your boss to see you as a trusted partner, not a “gofer”
  • Strategies for working with a difficult boss
  • How to bring your boss solutions instead of problems
  • Proven techniques for meeting the demands of multiple bosses

Efficiently Managing Priorities and Projects

  • 9 “great deceivers” that keep you powerless to prioritize
  • Simple prioritization principles that help you make sure you’re putting first things first
  • Prioritizing tools for meeting emergency demands and controlling chaos
  • Project management techniques all administrative assistants should know
  • MULTIPLE-PROJECT ORGANIZER: Learn to use this incredible tool for ongoing reference — and great results!

Honing Your Time Management and Organization Skills

  • 19 proven tools for conquering every type of interruption — for you and your boss
  • Organizational techniques top assistants couldn’t live without
  • Finding the right filing system to weather the “paper blizzard”
  • Time management tools that will help free up your hectic schedule
  • Delegation secrets guaranteed to lighten your load — even if you think there’s no one to delegate to
  • EXERCISE: Identify the time-wasters in your day and determine how to eliminate them

Increasing Your Effectiveness Through Powerful Communication

  • Mastering the 7 Cs of powerful communication
  • Recognizing and eliminating words and phrases that brand you as a “lightweight”
  • Active listening skills that will double your communication effectiveness
  • Smart ways to build your telephone image fast
  • E-mail how to’s that transform this tool from time-robber to a time-saver
  • Speaking techniques that will make you shine in meetings
  • Proofreading tips that guarantee you’ll save the day

Handling Difficult People and Tough Situations With Tact and Finesse

  • Proven strategies for handling difficult people with ease
  • 4 universal causes of conflict and how to defuse them
  • 7 principles for maintaining positive work relationships during conflict
  • How to handle confrontation head-on — calmly and confidently
  • How to appear calm and in control when you’re feeling the opposite
  • SKILL PRACTICE: An easy format for diplomatically dealing with personal requests from your boss and others

Gaining Credibility Throughout Your Organization

  • Accountability: The No. 1 way to gain credibility fast
  • How’s your business etiquette? Find out!
  • Important how to’s for handling confidentiality
  • How to toot your own horn for your accomplishments — without being obnoxious
  • 10 ways to increase your visibility within your organization

Growing Your Career While Maintaining Healthy Life Balance

  • Strategies for positioning yourself for promotion
  • Tips for transforming your job into the perfect position for you
  • How to get continued training to stay up-to-date and highly promotable
  • Stress reducers for staying healthy in your demanding job
  • EXERCISE: Identify and eliminate potential barriers to your professional development

Your Guarantee of Complete Satisfaction

We stand behind our seminars with a 100 percent , iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Hours:
9:00 a.m. to 4:00 p.m. Registration begins at
8:30 a.m.

Group Discount: When 3 enroll from your organization, a 4th attends FREE!

Lunch is on your own.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required. If you cancel your registration up to five business days before the workshop,

Bring a seminar to your site! For information about bringing a course to your site please call 919-480-2550 or email the registry at .

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Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

You can also register by emailing your registration information to us at or calling us at 919-480-2550. Please mention the meeting number specified above and BE SURE TO STATE VIP CODE "919-120001-000 -- Training Registry".

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