How to Handle difficult people Bad Attitude National Seminars Group

presents

National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

How to Handle Negativity, Bad Attitudes & Toxic People
Master techniques for handling even the most difficult people with less stress and more success!
Program Description:
Finally! A GUARANTEED Way to Handle the Toxic People Who Are Making Your Life at Work Miserable!
You know who we’re talking about: They’re the fly in the ointment. The stone in the soup. The storm cloud on a sunny day. They’re the toxic people you work with. They have bad attitudes and project negativity like a force field. Left unchecked, their toxic behavior can infect a whole team or company and cause productivity to plummet.
Don’t you get tired of negative, toxic people pulling your chain? Of course you do! Wouldn’t you like some help in dealing with these sour sorts once and for all? We thought so. That’s why we developed this amazing day of training.
Get Ready to Feel Good About Coming to Work Again, Confident That Negative and Toxic People Aren’t Going to Drag You Down!
When you attend How to Handle Negativity, Bad Attitudes & Toxic People, you’ll learn how to neutralize negativity and tame toxic behavior for good! This seminar is jam-packed with the practical techniques you need to stop misbehaving people from wreaking havoc in your workplace and in your personal life. You’ll learn how to:

Identify the major categories of negative people and learn how to respond to the most common attack tactics of each
Understand your emotional triggers so you know how they can impact your relationships with others
Be more confident dealing with manipulative, obnoxious, and over-the-top personalities
Stop being pushed around or put off by toxic people’s behavior
Put an End to the Stress, Frustration, and Aggravation You’re Enduring — Get Relief Now!
We can’t promise that negative and toxic people will just disappear from your life — but we do promise that you’ll know how to deal with them effectively from now on. Think of it — no more sleepless nights spent recounting the day’s ugly adventures, and no more commutes to work dreading the negative people who have been robbing your effectiveness. It’ll feel terrific!
Don’t miss out on this exceptional learning experience! We promise, you’ll leave this seminar refreshed, invigorated, and empowered to deal effectively with even the most negative and toxic people.
What You'll Learn
Attend and you’ll learn how to …

Handle the 10 kinds of difficult people and deal positively yet firmly with each
Combat the destructive effect of negativity in the workplace
Deal verbally with aggressive, manipulative, toxic people
Keep your cool and stay on track when you’re upset, so you don’t say something you’ll regret
Use effective calming techniques to quickly soothe angry people
Model positive attitudes that rub off on others
Use scripts and phrases that will help you defuse any difficult situation
Spend less time in conflict and more time getting the job done
Eliminate the stress and frustration you once felt when you had to confront someone about his or her unacceptable behavior
Confidently stand your ground with bullies, backstabbers, whiners, and other would-be toxic saboteurs
Reduce the amount of time it takes to work through problems with people you find difficult to work with
Keep your composure ... even when the most obnoxious person on the planet is trying to push your buttons!
Who Should Attend
Negative people can make your spirits sink, your teeth clench, and your stomach churn.
And if you don’t know how to protect yourself against their energyzapping, stress-inducing behavior, you’re stuck dealing with it, day after disheartening day.
That’s why attending this training is so important! If you’re dealing with negative, toxic people at work — you NEED this training NOW! Don’t put off attending — enroll TODAY!
Understanding Toxic and Negative Behavior in the Workplace

What drives difficult people to be so darn difficult?
When to ask yourself, “Could I be part of the problem?”
The consequences of not dealing with unacceptable behavior
Secrets to forging positive relationships with anyone ... really, anyone!
Communication Essentials

Active listening skills to help you find the real issue behind the stated problem
5 dangerous myths about communicating with negative people
How to plan your message around a desired goal and express it so you’ll be understood
10 steps to constructive criticism that’s powerful — and positive
Persuasion strategies that work miracles with “no” people
Handling the Most Common Difficult Personalities & People

The most common types of negative people and why they act the way they do
How to “listen actively” to make sure you understand what the other person is trying to express
The classic weapons negative and toxic people use and how to conquer them
“What to say when” phrases that’ll work wonders next time you’re trapped in a tough conversation with a negative person
7 proactive keys to conquer even the strongest resistance in others
How to deal with know-it-alls, naysayers, creditgrabbers, pouters, backstabbers, manipulators, and more
Surviving Emotionally Charged Situations

How to stay cool in any situation — even if you’re feeling anything but “cool” inside!
Keeping your expectations about change realistic
Keep anger, tears, and unwanted emotions in check at all times
How to avoid being caught off guard by anticipating the negative actions of others
Neutralizing your own emotions after a difficult encounter
Conflict and Confrontation Skills

Resolve conflict quickly using the A.C.E. method
3 questions to ask yourself that can help you stay clearheaded in a confrontational situation
Secrets for resolving any conflict — permanently
How to defuse an angry person so the situation doesn’t escalate
How to maintain your composure under fire and let the situation go

Your Guarantee of Complete Satisfaction

We stand behind our seminars with a 100 percent , iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Hours:
9:00 a.m. to 4:00 p.m. Registration begins at
8:30 a.m.

Group Discount: When 3 enroll from your organization, a 4th attends FREE!

Lunch:
Lunch is on your own.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required.
Bring a seminar to your site! For information about bringing a course to your site please call 1-919-847-0331 or email the registry at .

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*Fields with an "" are required input.**
* Attendee Name:
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* Address 1:
Address 2:
* City:
* State/Province:
* Zip/Postal Code:
Country:
* Phone:
* Fax:
* Contact first and last name:
Approving supervisor first and last name:
	Click here to add more attendees.
Dollar Amount of Transaction: (Please add appropriate sales tax if in SD or WV.)

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	Invoice Me, or
	Credit Card Info:
Credit Card Type:	American Express VISA Mastercard
Credit Card Number:
Expiration Date:
Name on Card:

PO # (if applicable):
Tax Exempt #:

Additional Attendees:	Use for listing additional attendees only.
Attendee 2 Name:
Attendee 3 Name:
Attendee 4 Name: (4th is FREE when you register 3)
Attendee 5 Name:
Attendee 6 Name:
Attendee 7 Name:
Attendee 8 Name: (8th is FREE when you register 7)