National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

Highly Effective Criticism & Discipline Skills For Managers & Team Leaders

This essential one-day workshop teaches you how to handle performance problems positively, without arousing resentment or hostility. You'll learn everything you need to know to tackle employee problems head-on...tactfully, fairly and legally.

Program Description   Who Should Attend

Workshop Agenda   Guarantee

Dates/Locations, Pricing, Register

What You’ll Learn  

Program Description

Highly Effective Criticism & Discipline Skills for Managers & Team Leaders is an essential one-day workshop that teaches you how to handle employee performance problems in a positive manner, without arousing resentment or hostility. You'll learn everything you need to know to tackle challenging employee behavior issues head-on ... tactfully, fairly and legally.

You'll discover how to address poor performance while still leaving the employee's self-esteem intact, as well as how to gain a sincere commitment from the employee to improve. You'll gain proven tips for successfully dealing with constant complainers, rule-breakers, slackers and other problem employees. In addition, you'll learn the keys to disciplining compassionately without being a pushover.

In just one day of intensive training, you'll gain management skills and solutions you'll use to transform employee behavior and improve performance for years to come. Do yourself, your people - and your career - a favor by attending this powerful workshop!

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What You’ll Learn

  1. Approach nonperformers in a way that earns their trust
  2. Discipline compassionately, without being a pushover
  3. Develop a solid plan for performance improvement
  4. Gain a sincere commitment from employees to improve
  5. How to address poor performance and still leave the employee's
    self-esteem in tact
  6. What to do with team members who require constant attention
  7. How to inspire enthusiasm in an employee who doesn't seem to be motivated by anything
  8. Tips for dealing with "hostiles," "complaints" and unresponsive team members
  9. The difference between criticism that enhances further performance and criticism that causes even more problems down the road
  10. Simple ways you can keep the negativist's attitude from spreading
  11. When and how warning s should be issued
  12. Why people don't do what they're supposed to do in the first place
  13. How to know whether your performance standards and systems are encouraging unwanted behavior
  14. Facts about data gathering-how to make sure you have your ducks in a row before you address a performance issue
  15. Managerial "don'ts" you need to avoid

Who Should Attend

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Workshop Agenda

Your Guarantee of Complete Satisfaction

We stand behind our seminars with a 100 percent , iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Hours:
9:00 a.m. to 4:00 p.m. Registration begins at
8:30 a.m.

Group Discount: When 3 enroll from your organization, a 4th attends FREE!

Lunch is on your own.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required. If you cancel your registration up to five business days before the workshop,

Bring a seminar to your site! For information about bringing a course to your site please call 919-480-2550 or email the registry at .

If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

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Additional Information:

National Seminars Group will e-mail confirmation soon. If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

You can also register by emailing your registration information to us at or calling us at 919-480-2550. Please mention the meeting number specified above and BE SURE TO STATE VIP CODE "919-120001-000 -- Training Registry".

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