presents


National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description


Giving and Receiving Feedback and Constructive Criticism

A seminar for EVERYONE in the workplace!
One-Day Seminar

Program Description:

Give vs. Receive: Thereís a Big Difference, and Itís Important to Master BOTH!

Every time two or more people get together to discuss anything in the workplace, an opportunity exists to either build relationships or damage them. So when it comes to discussions that require absolute clarity (feedback) and/or potentially sensitive subjects (criticism), itís important that you are skilled enough to handle whatever comes your way ... regardless of which side of the table you happen to be sitting at.

We developed the Giving and Receiving Feedback and Constructive Criticism seminar to help you handle yourself professionally and effectively in every situation you face. Regardless of your title, there are basically four distinct roles you play when it comes to feedback and criticism, and each requires a different effort and strategy from you. Hereís a glimpse of what youíll learn in this training that will make you both a better GIVER and RECEIVER of feedback and criticism ...

GIVING FEEDBACK: The rules of giving feedback are pretty clear Ė make sure the person receiving the message knows what youíre saying and why youíre saying it.

Effectively communicating feedback to achieve those goals isnít always easy ... especially when the message is complex or the receiver isnít listening. Weíll show you the techniques thatíll help you get your message across effectively every time.

RECEIVING FEEDBACK: When youíre receiving feedback from others, itís your job to make sure that you completely understand what theyíre saying and why theyíre saying it ... as well as what youíre supposed to do next.

At this seminar youíll learn how to ask probing and clarifying questions to make sure you understand and can act upon the feedback in appropriate ways ... even if the person delivering feedback is flat-out lousy at making him- or herself clear!

GIVING CRITICISM: When it comes to giving criticism, you must focus on making that criticism 100% constructive. Egos are fragile and important relationships are on the line.

You canít afford to be wishy-washy and have your message go unheard, nor can you afford to damage relationships by offering scathing criticism. Thereís a fine line here and itís one you donít want to cross! In this training, youíll learn how to give honest, helpful criticism in a way that builds understanding and cooperation.

RECEIVING CRITICISM: Hands down, this is the hardest challenge you face in the workplace. The simple truth is that sometimes youíre going to receive criticism that may be well-intentioned, but that feels like someone is pelting you with a ton of bricks. Thatís when your professionalism is put to the test.

This doesnít mean you have to take anything anyone dishes out, but it does mean that you need to be strong enough to not overreact and smart enough to probe for the real message. Weíll show you how to do that when you attend this seminar!

Agenda:

I. Handling Personalities

II. Handling Emotions
  • Keep from crossing the line between constructive and destructive criticism
  • Use succinct, specific language to deliver messages with sensitivity and generosity
  • Listen and respond with empathy and respect
  • Help others change their thinking from victim to controller
III. Constructing the Message for a Variety of Situations
  • Give one-on-one feedback or criticism
  • Give feedback or criticism to a group or team
  • Give feedback or criticism to a peer
  • Give feedback or criticism to a boss
IV. Receiving Feedback and Criticism With Grace
  • Learn to listen first and react later
  • Look for the truth in every message, theirs and yours
  • Separate the messenger from the message to maintain positive relationships
  • Practice receptive posture and other nonverbals
  • Convey genuine gratitude

Your Guarantee of Complete Satisfaction

We stand behind our seminars with a 100 percent , iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Hours:
9:00 a.m. to 4:00 p.m. Registration begins at
8:30 a.m.


Group Discount: When 3 enroll from your organization, a 4th attends FREE!

Lunch:
Lunch is on your own.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required.

Bring a seminar to your site! For information about bringing a course to your site please call 919-480-2550 or email the registry at .

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Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

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