National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

Constructive Criticism and Effective Feedback

Program Description:
Ever lost sleep wondering what to do with an employee who has wandered “off track”?

Take heart – at one time or another most mangers find themselves struggling with difficult employee performance issues. After all, keeping employees on track is one of the most difficult jobs there is. Yet, as a leader it’s THE most important function you perform.

A New Way to Look at Performance Issues That You Know You Must Solve
The Manager & Supervisor’s Guide to Delivering Criticism, Discipline & Constructive Feedback With Authority, Tact and Finesse
arms you with the know-how you need to deal with all your staff performance problems. In just one day, you’ll learn how to confidently handle the conversations with employees that you’ve been dreading. You’ll view your challenging employees with a new insight ... ready to do what it takes to rid them of those work habits that are bringing them (and everyone else around them) down.

A Rare Chance to Learn With Other Leaders Who Can Totally Relate to What You’re Dealing With
This seminar is based on sound practices drawn from the real-world, which means you get criticism and feedback principles that have stood the test of time. You won’t get a day of theoretical lecture and the flavor-of-the-month management techniques. Your employees have already heard those. You are going to hear it straight from a training expert who has been in the trenches, too.

As an added bonus, you’ll sit shoulder-to-shoulder with others in your shoes. You’ll have the opportunity to brainstorm and network with managers just like you who are having the same kinds of problems in their organizations.

Get the Solid How-To’s You Need to Confidently Face All Your Employee Performance Issues

By enrolling in this seminar, you are going to develop the essential

Sub-Standard Employee Performance Is One of the Biggest Money Drains Organizations Face Today!
Each year, organizations spend millions on poor-quality work, low employee productivity, high turnover, negativism and absenteeism. You pay for it in time and money. You owe it to yourself and your organization to get the training you need.

Don’t Let This Important Opportunity Pass You By – Enroll Today!
You’ll leave this seminar with new confidence, armed with the skills and knowledge you need to evaluate and deal with your every performance problem – guaranteed. See you at the workshop!

What You'll Learn:
When employee performance is off-track, as a leader it’s your job to get it back on-track. It’s one of the toughest responsibilities you shoulder, yet one of the most important.

That’s why we’ve created this all-new workshop … to give you the techniques, tools and proven strategies you need to get the results you require.
  • Know when you are crossing the line between positive, motivating feedback and damaging, negative criticism
  • Find out how great managers get to the root of employee behavior problems
  • Know when employee behavior has crossed the line where discipline is no longer and option but an absolute “must”
  • Understand how to maintain your authority as a leader while still delivering feedback with tact
  • Learn why your body language and voice tone say volumes more than the words that are come out of your mouth
  • Master the fine art of finesse in winning employees over, even when they probably don’t want to hear what you have to say
Who Should Attend?
Do these situations sound all too familiar?
  • You have an employee who does a fine job with her work, but she just can’t seem to get along with other people.
  • Every time you talk to an employee about doing something differently, he immediately gets defensive and won’t listen.
  • You supervise people who are so negative that you go home every day feeling drained.
  • Productivity isn’t where it needs to be because employees aren’t taking initiative, and you don’t know what to say to jump-start initiative.
  • A few individuals are so resistant to change that you have trouble initiating needed changes.
  • When you’ve confronted employees about poor performance in the past, the behavior got even worse.
  • No matter how tactfully you address a performance issue, some employees overreact to what you’re saying.
  • You have employees who refuse to change behavior, even though you’ve addressed the issues several times already.
If you’re experiencing any of these problems and frustrations, this results-focused day of training gives you the real-world solutions you need.

Workshop Agenda:
Performance Tracking: Understanding the Nonperformers
  • The most formidable challenges in management
  • Top reasons people don’t do what they’re supposed to do
  • “Won’t do” vs. “Can’t do”: Know the difference
  • Assessing the procedure: Is it the problem or the solution?
  • Matching leadership styles with the situation: Why different employees require different approaches
Communication Essentials for Leaders
  • Using reflective listening to hear the real story
  • How to address poor performance and still leave the employee’s esteem intact
  • Opening the door for honest communication
  • Discussing a problem without pointing fingers and placing blame
  • National Seminars Group’s exclusive 4-point system for handling the nonperforming employee
Performance Reviews and Team Success
  • Document, document, document! Make sure you have all the facts before you get started
  • Managerial don’ts that could lead to hot water
  • 8 steps to positive prevention
  • The two most important questions to ask that cover all the bases
  • Self-rating plans: Do they work?
  • Getting a conversation going during the performance review
  • Drawing conclusions and future plans for commitment
How to Approach Specific Unwanted Employee Behaviors with Authority and Tact
  • What to do when your employee requires constant attention
  • Effective ways to get more commitment from employees just “doing time”
  • Charge up apathetic workers
  • Dealing with the work effects of an employee’s personal problems
  • Eliminating unwanted reactions to stress
  • Stop a negativity attitude from infecting the workplace
  • Easy techniques to deal with the know-it-alls, whiners and hostiles
Disciplining Compassionately
  • Putting the documentation together
  • Warnings: When and how
  • The Documentation Checklist: Make certain your ducks are in a row
  • Specific signals that let you know your discipline is on target
  • Putting your organization’s policies and procedures into action
  • Interpreting your company’s employee handbook
  • Establish a misconduct policy that is fair and covers all the angles
  • How to skillfully confront the serious performance problem
Tackling Problems for the Last Time: Terminations and Resignations
  • The final warning: How to be firm and specific
  • When to skip the discipline process and go right to termination
  • Dismissing people from their jobs with dignity
  • The necessary steps in the separation process
  • What to say to the rest of your staff when one employee is dismissed
  • Making sure this behavior never occurs in your workplace again

Your Guarantee of Complete Satisfaction

We stand behind our seminars with a 100 percent , iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Hours:
9:00 a.m. to 4:00 p.m. Registration begins at
8:30 a.m.

Group Discount: When 3 enroll from your organization, a 4th attends FREE!

Lunch is on your own.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required. If you cancel your registration up to five business days before the workshop,

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Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

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