National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

Improving Employee Accountability

The buck stops here! Eliminate finger-pointing and blame-shifting ... and get people to “own” their jobs once and for all!

Program Description:

Individual Accountability Leads to a Better Workforce

It’s something you’ve seen lots of times before – employees who simply refuse to take responsibility and accountability for themselves. And it’s a problem you’d love to get rid of. Unfortunately, that’s not always an easy thing to do. You’re expected to set clear performance expectations, establish benchmarks, deliver effective feedback, and have a backup plan when things aren’t working. And all this while still performing all your other duties. Face it – you need help.

Improving Employee Accountability was designed just for you. This fun and entertaining one-day training has the information you need to improve accountability and become a better, stronger, and more effective manager right away, without turning you into the villain.

Don’t let irresponsible employees drag productive ones down – learn how to raise the bar for everyone!

Do you really want to deal with the negativity and poor morale that go hand-in-hand with a lack of employee accountability? Of course not. And that’s why you need Improving Employee Accountability.

Sign up for this training and you’ll learn how to:

Finger-pointing builds a culture of distrust and resentment. Don’t let it –we can help! When accountability is lacking, it drags down morale and hurts productivity. Instead of spending time solving problems and finding solutions, some of your employees may be more interested in fingerpointing and the blame game. That’s when it’s your job as a manager to step in and find ways to improve accountability.

You need to readjust your staff’s way of thinking and change your organization’s culture. That’s where Improving Employee Accountability comes in. This one-day seminar is jam-packed with proven strategies that you can use right away to start improving employee accountability and getting better results.

Don’t wait – a better work environment is just around the corner. Sign up now!

What You'll Learn

  • Stop the blame game and the “I didn’t know I was supposed to do that” game before they start
  • Set clear performance expectations
  • Criticize in the right way to avoid hurting morale
  • Bring responsibility-shy employees on board
  • And much more!

Workshop Agenda

The Basics of Employee Accountability

  • Finding out if your employees really know what’s expected of them – or if they’re scraping by thinking they’re doing a great job
  • Consistency: the absolute #1 key to employee accountability
  • Promoting a sense of accountability in employees with different backgrounds and values
  • How a lack of personal responsibility negatively affects your bottom line
Establishing Clear Benchmarks
  • Determining individual goals for everyone on your team
  • Defining expected results and outlining paths to reach them
  • Facts and figures: the importance of quantifiable metrics – and how to establish them for any position
  • Establishing a clear standard to hold everyone to
  • Consequences: how to handle employees who aren’t meeting their goals
Delivering Effective Feedback
  • Pointing out problems and trouble spots without hurting anyone’s feelings
  • Constructive criticism – how good intentions can sometimes cause bad feelings
  • Do it now: why it’s better to give feedback immediately rather than wait until later
  • Praise-criticize-praise: a three-step plan for softening the blow of negative feedback
  • Tailoring your message to each individual and why the same approach won’t work for everyone
Fostering a Culture of Accountability
  • Rewarding success: encouraging employees to embrace accountability
  • Leading by example – and how to get others to follow
  • Do as I say, not as I do; or why executives and managers who don’t take personal responsibility can’t expect their employees to
  • Creating a work experience that instills the right beliefs and values
  • Positive reinforcement: rewarding employees who take responsibility
Overcoming the Blame Game
  • Pointing fingers – the negative impact it has on morale
  • Understanding why people point fingers instead of taking personal responsibility
  • The impact of attitude on the workplace and how a blame shifter can drag everyone down
  • How to handle an employee who never takes responsibility for his or her failures
  • “I was wrong”: strategies for getting employees to acknowledge and say these three difficult words
Overcoming Resistance and Getting Employee Buy-In
  • Getting employee commitment and buy-in to goals, achievements, and expectations
  • Managing resistance: how to position employee accountability as a win-win for everyone on the team
  • Tips for handling sensitive and uncomfortable performance dilemmas
  • Getting employee commitment when transitioning to more accountability
  • How to handle that employee who just won’t cooperate

Your Guarantee of Complete Satisfaction

We stand behind our seminars with a 100 percent , iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Hours:
9:00 a.m. to 4:00 p.m. Registration begins at
8:30 a.m.

Group Discount: When 3 enroll from your organization, a 4th attends FREE!

Lunch is on your own.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required.

Bring a seminar to your site! For information about bringing a course to your site please call 919-480-2550 or email the registry at .

If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

** Register Online**

Select date/location from list box below (Use side arrow to scroll). Complete form and click on 'Send'

Title: Mr. Mrs. Ms
Fields with an "*" are required input.
* Attendee Name:
* E-Mail:
* Address 1:
Address 2:
* City:
* State/Province:
* Zip/Postal Code:
* Phone:
* Fax:
* Contact first and last name:
Approving supervisor first and last name:
Click here to add more attendees.
Dollar Amount of Transaction:
(Please add appropriate sales tax if in SD or WV.)

Payment Information
Invoice Me, or
Credit Card Info:
Credit Card Type: American Express VISA Mastercard
Credit Card Number:
Expiration Date:
Name on Card:
PO # (if applicable):
Tax Exempt #:

Additional Attendees: Use for listing additional attendees only.
Attendee 2 Name:
Attendee 3 Name:
Attendee 4 Name:
(4th is FREE when you register 3)
Attendee 5 Name:
Attendee 6 Name:
Attendee 7 Name:
Attendee 8 Name:
(8th is FREE when you register 7)

Additional Information:

National Seminars Group will e-mail confirmation soon. If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

You can also register by emailing your registration information to us at or calling us at 919-480-2550. Please mention the meeting number specified above and BE SURE TO STATE VIP CODE "919-120001-000 -- Training Registry".

Cover Page | Padgett Thompson Seminars

The Training Registry