National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

Assertiveness Skills For Managers & Supervisors

Program Description

Assertiveness isn’t an option for success-minded managers – it’s a must-have skill.

That’s because as a manager, it’s your job to get the best possible results through others day in and day out. To get great results, you’ve got to be authoritative without steamrolling people … make your points powerfully without coming across as pushy … gain cooperation and commitment without being heavy-handed … resolve conflicts without losing your cool.

In other words, to be a great manager today,
you’ve got to be skilled in assertiveness.

Learn to manage with greater confidence and authority
Assertiveness Skills for Managers & Supervisors is a powerful one-day seminar designed to provide you with the communication essentials you need to manage with greater confidence and authority. Through interactive exercises, insightful discussions, and activities, you’ll master people skills and assertive communication techniques guaranteed to give you an edge when you deal with people, problems, and situations that once caused you stress.

Attend, and you’ll learn how to …

  • Speak up assertively without seeming pushy
  • Handle problem employees quickly and effectively
  • Assert your authority without being heavy-handed
  • Get the credit you deserve for your ideas
  • Encourage employees to bring you solutions – not problems
  • Deal firmly and professionally with those who question your authority

Professionally handle problems and problem employees
In just one day of training, you’ll find out how to give criticism that motivates improved performance, how to get the results you expect from employees, and how to implement unpopular policies without losing staff loyalty. You’ll learn how to negotiate better, so you’ll be able to win time, resources, and the backing of upper management for your department.

Plus, this seminar will give you dozens of problem-solving techniques for handling interdepartmental conflicts with tact so that you can reach compromises that are “win-win” solutions for everyone involved. You’ll also build solid strategies for protecting your authority as a manager – without making enemies along the way.

Earn the respect and recognition you deserve
Attend this intensive seminar, apply the powerful assertiveness techniques and communication skills you’ll learn, and you can become the manager higher-ups will turn to whenever they have challenging projects that can’t be trusted to just anyone. You’ll be the “go-to” person whose opinion is not only listened to, but actively sought out. You’ll be admired by employees, colleagues, and top management alike – and you’ll achieve the recognition and respect you deserve.

If you’re serious about dramatically improving your managerial effectiveness, put this seminar on your calendar and enroll right now. We guarantee it’ll be one of the best career decisions you ever make.

What You'll Learn:

  • How to state your opinions and ideas positively and powerfully
  • How to exercise your authority without coming across as pushy
  • Techniques for handling chronic troublemakers who make your job more stressful than it should be
  • Powerful how to’s for delivering news you know your people don’t want to hear
  • Tips for dealing with people who try to circumvent your authority
  • What to do when you’re negotiating with someone who won’t budge on an issue important to you
  • How to be a more persuasive and influential communicator
  • And much more!

Who Should Attend?

Professionals who want to fine-tune their management skills and become more assertive without appearing overly aggressive

Workshop Agenda:

Manage With Authority

  • How to avoid crossing the line between assertive and aggressive behavior
  • Discover which of the 3 types of bosses you are with this confidential management survey
  • How to exercise your authority without being a tyrant or a taskmaster
  • YES! It's all right to show your anger ... here's how to do it constructively
  • How to confidently handle complaints and criticism from your peers
  • 3 techniques top professionals use to gain the hard-earned respect of higher-ups
  • How to use “the buck stops here” management style that’s the hallmark of an effective leader

Become a Master of Persuasion and Negotiation

  • How to powerfully state your opinion without appearing hostile
  • A great way to get even the most unbudging opponent to compromise
  • The 1 form of persuasion that employees hate and how to avoid using it
  • 3 phrases that will instantly dilute any suggestion you make ... and what to say instead
  • How to involve employees in managerial decision-making without inviting them to usurp your authority
  • The 4-to-1 rule savvy managers use to criticize employees and get positive results fast
  • 5 expert negotiation tactics for handling stonewallers and stubborn bargainers
  • 6 vital tips for ensuring that employees will carry out your instructions to the letter

Handle Conflicts and Crises With Confidence

  • How to defend yourself without letting your emotions get the best of you
  • How to get employees to solve problems on their own instead of bringing them to you all the time
  • 3 methods for dealing with aggressive colleagues
  • The secret to changing the way you feel about a person or policy you don't agree with
  • How to use assertive body language that tells everyone you mean exactly what you say
  • The most effective way to cut to the heart of any problem
  • How to firmly handle peers who try to exert power over you or your staff members

Gain Support and Dedication From Your Staff

  • The professional way to admit you've made a mistake and move on
  • How to defend your employees' actions without damaging your credibility
  • Step-by-step guidelines for helping your team meet deadlines when the pressure is on
  • How to decisively handle chronic troublemakers who destroy worker loyalty and motivation
  • 1 of the most powerful employee motivators that many managers fail to use
  • How to put an unpopular decision into effect without damaging employee morale
  • How to organize a self-sufficient team you can rely on to get things done – even when you're out of the office
  • How to avoid stress-induced burnout, frustration, and exhaustion by using superior delegation skills

Your Guarantee of Complete Satisfaction

We stand behind our seminars with a 100 percent , iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Hours:
9:00 a.m. to 4:00 p.m. Registration begins at
8:30 a.m.

Group Discount: When 3 enroll from your organization, a 4th attends FREE!

Lunch is on your own.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required. If you cancel your registration up to five business days before the workshop,

Bring a seminar to your site! For information about bringing a course to your site please call 919-480-2550 or email the registry at .

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Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

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