Training Registry National Seminars Group human resource management employee behavior

presents

National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

How To Deal With Unacceptable Employee Behavior
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Training that takes the frustration, confusion, and stress out of dealing with unacceptable employee behavior
When employees are off-track … they won’t get back on track by themselves. Your job as a leader is to step in and deal with these employees’ issues head-on. If you’re like most managers, dealing with employees whose behavior or performance is subpar is difficult. Very difficult. That’s why it’s so very important that you attend
How to Deal With Unacceptable Employee Behavior.
In just one day, you’ll master all the how to’s required to handle any behavior problem you encounter tactfully, fairly, and legally. Oh yes, and with a lot less stress and frustration for you!
Get specific suggestions for “what to say” when handling dozens of the most common behavior issues with all types of difficult employees
Have you ever dreaded or put off confronting an employee because you were not sure what to say? Say goodbye to that worry! This training delivers dozens of specific suggestions for what to say in all different types of situations with all sorts of difficult employee types, including:

Types of Problems
Absenteeism and tardiness
Weak team skills
Failure to follow instructions
Unacceptable productivity
Poor work quality Types of Difficult Employees
Whiners
Know-it-alls
Lone rangers
Troublemakers
Excuse makers

Protect yourself and your organization from wrongful termination and other employee-related lawsuits
Wondering what legal ramifications you might face from confronting an employee about unacceptable behavior? Here’s some good news for you: This training contains the facts … all the facts … you need to make sure you’ve covered your legal obligations when handling touchy employee issues.
Your credibility as a leader is on the line
Do you want to be seen as a bully or a pushover? Or, would you rather be seen as fair but firm … compassionate yet confidently capable? Like it or not, your entire staff, your peers, and your boss all judge you on how you deal with these few difficult employees. Boost your credibility as a leader. Make the decision to enroll in this workshop today!
What You'll Learn:

Master essential skills required to resolve employee performance problems quickly and effectively

Tactful ways to open a difficult dialogue with an employee
Deal effectively with an employee who won’t admit his or her behavior is a problem
Why failure to stop unacceptable behavior will lead to even worse behavior in the future
Once and for all … know what you can say and what you can’t say when addressing a performance problem
Effective ways to respond when an employee reacts angrily toward you
The importance of documenting performance-related discussions
Protect yourself legally when disciplining or terminating an employee
And more! Do you have employees who are so difficult to deal with you’re ready to pull your hair out? Spend one day at this seminar and you’ll get the how to’s you need to put an end to their unacceptable behavior for good!
Workshop Agenda:

Communication Coaching – What to Say When

3 things to say when an employee blames the problem on you
3 words you should never use in a verbal warning
How to respond when an employee claims, “You’re not being fair”
How to save face when someone criticizes you in front of your employees
How to Improve Employee Performance

“Corridor Confrontation:” what it is and how to avoid it
How to avoid the 2 reasons some managers hesitate to counsel older employees
The ECS approach to avoiding buildups that can result in blowups
The one time you may want to put off confronting an employee
How to Conduct an Effective Discipline Session

The most important step in formal discipline
How to open a discipline session so you’re calm, confident, and in control
2 ways to use discipline as your most effective employee development tool
What you must know about disciplining employees for breaking “unwritten” rules
Counsel and Discipline Employees for Positive Results

The wisest way to proceed when you’ve inherited discipline problems
3 damaging discipline mistakes managers make and how avoid them all
How to prevent a counseling session from turning into a gripe session
How some managers encourage problem behavior without knowing it
4 proven styles of disciplining and how to tell which is right for you
Legal Aspects of Employee Discipline and Termination

How to determine if your disciplinary procedures are legally secure
How employee privacy issues can affect your disciplinary process
The one time when the failure to discipline could land you in legal hot water
What you need to know about documenting employee discipline sessions
When termination is the answer and how to do it legally

Your Guarantee of Complete Satisfaction

We stand behind our seminars with a 100 percent , iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Hours:
9:00 a.m. to 4:00 p.m. Registration begins at
8:30 a.m.

Group Discount: When 3 enroll from your organization, a 4th attends FREE!

Lunch:
Lunch is on your own.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required. If you cancel your registration up to five business days before the workshop,
Bring a seminar to your site! For information about bringing a course to your site please call 1-919-847-0331 or email the registry at .

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If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.
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Title:	Mr. Mrs. Ms
*Fields with an "" are required input.**
* Attendee Name:
Position:
* E-Mail:
Company:
* Address 1:
Address 2:
* City:
* State/Province:
* Zip/Postal Code:
Country:
* Phone:
* Fax:
* Contact first and last name:
Approving supervisor first and last name:
	Click here to add more attendees.
Dollar Amount of Transaction: (Please add appropriate sales tax if in SD or WV.)

Payment Information
	Invoice Me, or
	Credit Card Info:
Credit Card Type:	American Express VISA Mastercard
Credit Card Number:
Expiration Date:
Name on Card:

PO # (if applicable):
Tax Exempt #:

Additional Attendees:	Use for listing additional attendees only.
Attendee 2 Name:
Attendee 3 Name:
Attendee 4 Name: (4th is FREE when you register 3)
Attendee 5 Name:
Attendee 6 Name:
Attendee 7 Name:
Attendee 8 Name: (8th is FREE when you register 7)