National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

Conducting Employee Performance Evaluations

Program Description

As a manager, you may not feel truly comfortable when you're evaluating employees. You may even think that reviews make little or no difference. Perhaps you worry that the comments you give will hurt employee morale. With this course, you'll gain insight that you can use to conduct more thorough and legally sound employee evaluations.

What You'll Learn:

Who Should Attend?
Managers and supervisors who want to learn more about conducting fair, legal evaluations and make the entire review process an integral part of improving employee performance.

Workshop Agenda:

Master Your Role During Evaluations

  • Why employees really fear reviews . . . startling new facts every manager must know
  • 5 evaluation pitfalls that can surprise even the pros, and how you can prevent them
  • How you can sidestep the 4 most common stressors managers face when evaluating employees
  • 2 critical steps you must take when planning the performance review
  • 5 things employees expect from you during an evaluation session
  • Current Case Studies: Examine the impact performance appraisals have in today’s courtrooms
Boost Morale, Even When Giving Negative Feedback
  • How to keep an angry employee from bad-mouthing you after the review
  • What to do when an employee doesn’t take your criticism seriously
  • The #1 mistake managers make when criticizing employees . . . and how you can avoid it
  • How to find out how your employees really think you are performing
  • Subtle ways to keep sensitive employees from getting their feelings hurt
  • How to smooth ruffled feathers when an employee takes your criticism too personally
  • How to criticize in a way that boosts an employee’s spirits
  • 4 powerful skills for evaluating an employee with a bad attitude
Appraise Employees Fairly — and Accurately
  • What you must do if an employee disagrees with your evaluation
  • How to stay objective when evaluating an employee you just don’t like
  • A proven 3-point plan for evaluating any employee fairly
  • Important precautions to take when evaluating an employee who’s also a friend
  • Are you overlooking a favored employee’s flaws? Here’s how to tell
  • How to protect yourself now against courtroom battles
  • “Upward Appraisal” — how to use this proven technique to increase productivity
  • How the increase in 360° Feedback is affecting the evaluation process up and down the corporate ladder
Stop Dreading the Formal Review
  • The secret to beefing up an average performance
  • 3 types of feedback that will motivate superstars to accomplish even more
  • How to keep quiet employees from clamming up during the review
  • 4 ways to feel comfortable giving positive feedback when you’re not the nurturing type
  • 4 questions that will get employees to open up during the evaluation session
  • How to know in advance what an employee’s reaction will be . . . and how to prepare for it
  • How to handle an employee who brings up sensitive or personal issues during a formal review

Your Guarantee of Complete Satisfaction

We stand behind our seminars with a 100 percent , iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Hours:
9:00 a.m. to 4:00 p.m. Registration begins at
8:30 a.m.

Group Discount: When 3 enroll from your organization, a 4th attends FREE!

Lunch is on your own.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required.

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Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

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