American Management Association Seminars

Survival Skills for Supervisors
Seminar No: 02106 -XNBB
CEU Credits: 1.2
Length: 2 days

Get the confidence and skills to manage your daily operational challenges.

Conflicting commitments and communication barriers. Time constraints and tough decisions. Delegation, discipline, office politics and employee dissatisfaction. These are just some of the daily roadblocks that affect profits, morale and the bottom line.

Focusing on these many workplace challenges, Survival Skills for Supervisors gives you the skills to cope with stress and "real" issues that must be dealt with daily. This seminar is your answer to survive as a supervisor—to manage your own functions and gain the right mix of skills and confidence to succeed with colleagues, direct reports and upper management.

Who Should Attend
Field supervisors, experienced frontline supervisors, production supervisors, operations managers, team leaders, area managers, call center managers and anyone with direct reports.

How You Will Benefit

  • Obtain real solutions to work challenges and stressors
  • Learn to gain control of your job, and not have the job control you
  • Effectively deal with politics, conflicts and dissatisfaction
  • Develop flexibility in your problem-solving style to achieve better results
  • Learn to calculate risk and effectively set and communicate priorities
  • Successfully influence others and gain their trust
  • Communicate and collaborate better with cross-functional groups
  • Gain the confidence and skills to handle day-to-day challenges easily
What You Will Cover
  • Discover your individual challenges and the “real” issues that cause day-to-day stress
  • Learning to adopt disciplinary and constructive criticism skills
  • Identify, assess and reduce the stress associated with decision making and problem solving
  • Learn to set priorities and balance conflicting commitments
  • The connection between trust, influence and your personal sense of control
  • Learn to anticipate conflicts and build confidence and trust with your staff and your manager
  • Gain the skills to support the needs of the business and your direct reports through improved performance
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

For information about bringing a course to your site please call 919-480-2550 or email the registry at .

If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

Select date/location & complete form below. Then, click on 'Send'

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After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.

Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550.

For additional information and schedules call 919-847-0331.

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