American Management Association Seminars

Taking on A New Role: A Roadmap for Experienced Managers
Seminar No: 02111-XNBB
CEU Credits: 1.2
Length: 2 days

Move to a new group with confidence, credibility and increased effectiveness Because you’re an experienced manager, people expect more from you. But what happens when you go from a familiar position with a team you know to an entirely new one? What happens when you’re overwhelmed by projects in progress, emergencies, accountabilities, staff issues and conflicts?

With proactive strategies, transitioning to your new role can become a much more manageable and successful process. In this course, you’ll learn and acquire hands-on experience with an organized, step-by-step methodology to ensure you learn critical knowledge about your new group and position, assess the current situation, establish essential support and credibility and chart your own strategy for complete success.

How You Will Benefit

  • Make an immediate impression as a strong, capable leader
  • Establish your own support system early on
  • Quickly assess the processes and behaviors of your new team
  • Identify critical knowledge about the group, your new role and the key players
  • Develop a deep understanding of the spoken/ unspoken realities of your new role
  • Analyze the current state of the group, the effectiveness of its processes and the behavioral style of staff and peers
  • Build on your previous experience and start establishing momentum
  • Develop an action plan that outlines your goals over the next year
  • Maintain ongoing communication with critical stakeholders
What You Will Cover
  • Learning your new role, subculture and key players
  • Knowing group resources, systems, processes and procedures
  • Recognizing political “land mines” and critical success factors
  • Letting go of preconceived ideas, assumptions and past roles
  • Organizational perceptions of group, boss and staff
  • Resolving outstanding issues and staff concerns
  • Group relationships with internal/external customers
  • Group requirements vs. group capabilities
  • Forces for change vs. forces against changes
  • Needed resources vs. current resources
  • A plan for taking charge of your team and ensuring high performance
  • Strategic communication with critical stakeholders
  • Establishing (or reestablishing) your network and reputation
  • Establishing ongoing feedback activities with stakeholders
  • Developing 6-month, 12-month and communication/feedback plans
Who Should Attend

Experienced managers who are transitioning to a new role and new responsibilities

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

For information about bringing a course to your site please call 919-480-2550 or email the registry at .

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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.

Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550.

For additional information and schedules call 919-847-0331.

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