leadership development program for administrative professionals

presents
American Management Association Seminars

Stepping Up to Leadership: A Course for Administrative Professionals
Seminar No: 02119 -XNBB
CEU Credits: 1.8
Length: 3 days

You are asked to take on the challenge of leadership...now you can master the skills you need to succeed! You are taking on more leadership roles in your organization—including forming and leading administrative teams, cross training other administrative professionals, supervising staff members, either directly or indirectly and making decisions that impact the bottom line. As an administrative leader, you face unique challenges that go beyond basic management skills.
How often are you asked to take over a leader role, without formal authority to supervise other people’s work...or even the necessary supervisory training? And yet, you are responsible for your team’s work output. Here’s your opportunity to deal with setting work expectations, influencing and motivating people to perform well, and providing feedback and coaching. You will look at the strategic elements you need to consider in your new role...and gain insight into the concept of Emotional Intelligence (EI)—how to gain and identify, assess and develop EI skills.
This seminar is specifically targeted to you, your needs and your future. In a special interactive environment, you will participate in exercises that promote networking among participants and offer targeted career development strategies.
Attendees:
Senior level administrative assistants, executive secretaries, administrative support staff or office support personnel with formal and informal supervisory responsibilities.
How You Will Benefit:

Acquire the confidence and self-esteem to help you step up to an administrative leadership role
Understand leadership behaviors
Gain an understanding of how your work impacts other parts of the organization
Develop strategies to influence and motivate up, down and across the organization
Learn to set expectations and provide feedback and coaching whether you directly or indirectly supervise people
Identify and apply emotional intelligence behaviors in the workplace
Discover career development strategies and opportunities
What You Will Cover:

Stepping up to the leadership challenge: leadership behaviors and styles
Attitudes and barriers that prevent you from taking a leadership role
Thinking strategically about your role and your organization
Influencing up, down and across the organization
How to create partnerships that get you the information and resources you need
Leading teams and individuals when you don’t have direct authority
Emotional Intelligence (EI): assessing and developing your EI skills
Career development strategies: creating your own personal development plan

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at .

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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

Select date/location & complete form below. Then, click on 'Send'

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After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at or calling us at 919-847-0331.

For additional information and schedules call 919-847-0331.

American Management Association Cover Page

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