American Management Association Seminars

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Managing Multiple Bosses: A Course for Administrative Professionals Seminar

Seminar No: 02123-XNBB
CEU Credits: 1.2
Length: 2 days

Do you have multiple bosses with different agendas, priorities, styles and expectations—all competing simultaneously for your attention and your time?

If you do, you know it can be the perfect scenario for increased stress, as well as inefficient, unsatisfying work. This two-day seminar is especially designed for administrative professionals who want to learn valuable skills for not only dealing effectively with two or three bosses—but enjoying and advancing their careers in the process.

How You Will Benefit

  • Understand how to deal with different boss personality types and with less stress
  • Learn how to say “no” to projects and offer solutions instead of becoming overwhelmed
  • Increase your boss's awareness of challenges you face—in a diplomatic way
  • Discover opportunities for success when handling multiple bosses
  • Understand how to align and expand your working relationships with peers
What You Will Cover
  • The role of the boss/administrative professional partnership
  • Communication strategies for ongoing productive work relationships
  • Distinguishing between priority and urgent situations
  • Communicating with composure and increased effectiveness
  • Action plan: developing a blueprint and dialogue guidelines for dealing with multiple bosses
Who Should Attend

Executive secretaries and assistants, administrative support staff, office managers, coordinators, team members and associates, office coordinators/supervisors/managers.

Extras from AMA

Take-aways: On-the job tools/job aids/references for self management and boss management.

Extended Seminar Outline

Learning Objectives

  • Build an Effective Working Relationship Customized to Suit the Specific Needs of Each One of Your Bosses
  • Identify Existing Resources to Help You Manager Multiple Bosses
  • Schedule Your Time So You Can Meet Goals and Handle the Unexpected without Getting Side-Tracked
  • Manage Priorities to Maximize Your Productivity As Well As Your Bosses’
  • Create a "Boss Management Matrix" to Manage Each Boss"s Preferences and Differences
Understanding Your Bosses’ Styles and Working Expectations
  • Identify the Tools Needed to Meet the Challenges of Managing Multiple Bosses
  • Recognize the Unique Styles of Each of Your Bosses
  • Analyze Your Bosses’ Needs and Expectations
  • Affirm Your Role and Authority When Supporting Your Bosses’ Work
Communicating Clearly and Directly with Your Multiple Bosses
  • Identify the Benefits and Drawbacks of Using Various Methods of Communication with Your Bosses
  • Apply Active Listening, Questioning, and Paraphrasing to Ensure Shared Direction with Your Bosses
  • Use the PEBS Model to have Productive Discussions with Your Bosses
  • Recognize Your Present Uses of Assertive Behavior, and Plan to Enhance These Skills
  • Say "No" to Bosses When Appropriate, While Maintaining Professional Relationships and Office Productivity
Prioritizing to Manage Your Bosses’ Work
  • Set Priorities
  • Apply Criteria to Rank Projects and Tasks
  • Use the Important Versus Urgent Matrix to Sort Tasks and Activities
  • Apply Batch-and Bundle Strategies to Accomplish Tasks and Save Time
Planning and Managing Time to Meet Your Bosses’ Expectations
  • Identify the Steps in a Systematic Approach to Planning
  • Recognize the Role of Technology in Assisting You in Planning, Scheduling , and Needs of Your Multiple Bosses
Managing Virtual and Out-of-the-Office Bosses and Situations
  • Diagnose the Issues and Set Proactive Strategies for Working with Virtual and Frequently Out-of-the-Office Bosses
Setting and Sharing Your Future Plans for Success
  • Teach Another Administrative Professional How to best Manage Your Bosses
  • Process New Lessons and Skills By Working with a Partner to Complete An Action Plan
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550.

For additional information and schedules call 919-847-0331.

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