presents

American Management Association Seminars


Mastering Organizational Politics, Influence And Alliances: The Winning Formula For Experienced Managers
Seminar No: 02125 -XNBB
CEU Credits: 1.2
Length: 2 days


You’ve got the management expertise and experience. But is this really enough to successfully manage today’s organization?

What really drives a high-performance management career? It’s more than management skills—it’s a 360-degree management mindset that enables you to understand and control all the forces that shape your career...step up your influence throughout your entire organization...strengthen alliances...and get what you need from your team. This seminar presents a savvy, sophisticated approach to managing that reveals the hidden truths about management success today.

Attendees:
Team managers, project managers and senior managers with significant experience under their belts. Whether you’re already on the fast track—-or need a career boost—this seminar will give you the critical skills and organizational savvy you need to achieve high performance.

How You Will Benefit:

  • Understand the processes that go into high performance—and how to drive the efforts you need from your team
  • Better manage your interactions and relationships with colleagues across the organization
  • Successfully manage your political image
  • Use communication to influence others and strengthen your organizational alliances
  • Effectively manage your own behavior and your impact on the team
  • Improve your coaching, delegating and mentoring abilities

What You Will Cover:

  • 360-degree management effectiveness: managing up, down and across your organization
  • The art of developing staff
  • Understanding and influencing the performance of teams
  • Managing lateral and upward relationships: politics and its impact on your success
  • Influencing others: skills and strategies
  • Taking charge: programming yourself for success

Extended/Detailed Course Outline

Learning Objectives

  • Understand the Processes That Go into High Performance and How to Drive the Efforts You Need from Your Team
  • Better Manage Your Interactions and Relationships with Colleagues across the Organization
  • Successfully Manage Your Political Image
  • Use Communication to Influence Others and Strengthen Your Organizational Alliances
  • Effectively Manage Your Own Behavior and Your Impact on the Team
  • Improve Your Coaching, Delegating and Mentoring Abilities
What Does It Take to Win at Management?
  • What Do Organizations Do and What Makes a Successful Organization?
  • The Many Responsibilities and Challenges of a Manager
  • The Winning at Management Formula: (Ts + QT + Im (Ms)
  • Emotional Intelligence
  • The Importance of 360-Degree Management
Working with Direct Reports A Refresher on the Basics to Make Sure You’re on Track
  • Overview of Performance Management Process: Performance Planning Calibration and Appraisal
  • What Gets in the Way
  • Basic Skills Review: Giving Feedback and Calibrating Performance
  • Calibrating Performance Skill Practice Beyond the Basics
  • Questionnaire: Principles of Adult Mentoring Inventory (PAMI)
  • Mentoring as a Development Tool
  • What Is Mentoring: The Benefits Components
  • The Six Behavioral Functions
  • PAMI Questionnaire Scoring and Processing
  • Skill Enhancement: Storytelling as a Mentoring and Development Tool
  • Types of Stories
  • Developing a Useful Story
Influencing Others: The Art of Managing beyond Your Own Authority
  • Definition of Influence and Why It Is Important
  • Factors Leading to Successful and Unsuccessful Influence Attempts
  • Communicating to Influence
    • The Persuading/Attending Continuum
  • Influential Communication Micro Skill Demonstration and Exercises
    • Presenting Ideas and Suggestions
    • Proving
    • the Language of Persuasion
    • Asserting
    • Giving Critical Feedback
    • Building Rapport: Employee Mirroring
    • How to Make It Easier for People to Accept New Ideas
Navigating Organizational Politics
  • Functional and Dysfunctional Ways of Looking at Politics
    • Negative Perceptions of Organizational Politics
    • Customary Definitions of Politics and Why They Are Dysfunctional
    • Levels of Political Maturity
    • Positive Politics: A New, More Useful Definition
  • How Political Is Your Organization?
    • Factors Leading to Political Intensity
  • Sources of Organizational Power
  • Acquiring and Using Power
  • Strategies of Political Involvement: The Influence and Strategies
  • Exercise Questionnaire (ISE)
  • Nine Strategies for Gaining Power and Improving Influence
  • Identifying Currencies Skill Practice
  • Planning a Currency Exchange: Bargaining Planning Simulation
  • Responding to Unethical and Hardball Tactics
The Politics of Teams
  • Famous Names: The Potential of Teams
  • Blocks and Barriers to Team Effectiveness
  • Beyond the Basics
    • Teams as Systems
    • Characteristics of Systems
    • Three Key Components of Team Systems: The Human Grid
    • Overview of Team Mapping Principles
    • The Nuts and Bolts of Using a Team Map
    • How Well the Team Is Operating -Likelihood of Conflict
Putting It All Together
  • Action Planning

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

For information about bringing a course to your site please call 919-480-2550 or email the registry at .

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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.

Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550. Or, call 1-800-255-4141 between Monday & Friday 6:30am to 8pm, CST. Please mention the meeting number specified above and BE SURE TO STATE PRIORITY CODE XNBB.

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