presents American Management Association Seminars
The Voice Of Leadership: How Leaders Inspire, Influence & Achieve Results
Seminar No: 02130 -XNBB
CEU Credits: 1.8
Length: 3 days
“The difference between mere management and leadership is communication.”—Winston Churchill
It’s a fact of organizational life: To lead well, you must communicate well. No communication, no leadership—no question about it.
This fast-paced, results-oriented seminar is uniquely designed to strengthen your leadership communication skills. You’ll learn practical techniques to shape your leadership messages, hone an authentic leadership voice and engage in powerful conversations that achieve results.
Attendees:
Experienced and recently promoted managers, supervisors and executives...as well as anyone who aspires to a leadership position or who is expected to provide technical leadership.
How You Will Benefit:
- Become a more effective communicator--and leader
- Get your wishes, instructions or requests better and more quickly implemented
- Build greater buy-in, trust and loyalty
- Demonstrate grace under fire and defuse tension
- Overcome resistance to change
- Motivate followers and inspire them to action
- Rally support in difficult situations
Outline:
The Voices of Effective Leaders—Past and Present—Finding Your Voice
Describe the voice of leadership
Discover how to find your true voice as a leader
Describe typical situations requiring leadership, and assess how well you
use the language of leadership in these situations
Identify five traits of effective leaders as communicators and assess how well you demonstrate those traits
Finding Your Leadership Voice
Learn the two components of a leader’s voice
Discover how to find your true voice as a leader
Describe several leadership styles and describe your dominant style
Crafting Compelling Messages That Inspire Action and Produce Results
Pinpoint the desired results of your leadership message by using a results matrix
Shape your leadership message
Setting the Stage for Powerful Communication
Pick the right forum and create a winning setting for your key messages
Overcome stage fright and communication anxiety
Taking the Lead
Generate presence and charisma that command respect
Send clear messages that maximize audience understanding
Setting the Direction You Want Others to Travel—Inspiring Others Into Action
Communicate a clear mission
Light a fire in the hearts of others
Coaching, Counseling and Mentoring for Improved Performance
Stimulate and guide authentic coaching, counseling and mentoring sessions
Influencing and Inspiring Others Into Action
Identify the factors that demotivate people
Light a fire in the hearts of others
Addressing Tough and Touchy Topics in Ways That Defuse Tension
Extended/Detailed Course Outline
Learning Objectives
- Become a More Effective Communicator-and Leader
- Get Your Wishes, Instructions, or Requests Better and More Quickly Implemented
- Build Greater Buy-in, Trust, and Loyalty
- Demonstrate Grace under Fire and Defuse Tension
- Overcome Resistance to Change
- Avoid Confusion, Mixed Messages, and Frustrated Followers
- Motivate Followers and Inspire Them to Action
- Rally Support in Difficult Situations
The Voices of Effective Leaders-Past and Present
- Define Leadership
- Describe the Voice of Leadership
- Describe Typical Situations Requiring Leadership, and Assess How Well You Use the Language of Leadership in These Situations
- Explain How Effective Leaders-Past and Present-Have Communicated
- Describe Five Traits of Effective Leaders as Communicators, and Assess How Well You Demonstrate Those Traits
- Describe the Objectives, Agenda, and Major Themes for This Seminar
Finding Your Leadership Voice
- Describe the Two Components of a Leader’s Voice
- Describe How to Find Your True Voice as a Leader
- Describe Several Leadership Styles and Describe Your Dominant Style
- Describe How and When to Adopt Each Style
Crafting Compelling Messages That Inspire Action and Produce Results
- Pinpoint the Desired Results of Your Leadership Message by Using a Results Matrix
- Shape Your Leadership Message by Using the Elements of Information Packaging
Setting the Stage for Powerful Communication
- Pick the Right Forum and Create a Winning Setting for Your Key Messages
- Overcome Stage Fright and Communication Anxiety
Getting the Attention and Understanding of Those You Wish to Lead
- Get the Genuine Attention of Followers
- Generate Presence and Charisma That Command Respect
- Send Clear Messages That Maximize Audience Understanding
- Tell Stories That Captivate Audiences and Drive Home Your Message
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Setting the Direction You Want Others to Travel
- Communicate a Clear Mission and Inspiring Vision and Values
- Give Instructions and Delegate Authority in Ways That Prompt Others to Take Responsibility
Influencing and Inspiring Others into Action
- Describe the Factors That Demotivate People
- Light a Fire in the Hearts of Others
- Describe and Apply Nine Different Influence Strategies
- Get Others to Accept, Endorse and Advance Your Agenda
- Overcome Resistance and Initiate Change
Coaching, Counseling, and Mentoring for Improved Performance
- Stimulate and Guide Authentic Coaching, Counseling and Mentoring Sessions
- Apply the Appreciative-Inquiry Technique to Facilitate Improvement
- Listen to and Deeply Understand Others
- Provide Positive Feedback and Constructive Criticism
Addressing Tough and Touchy Topics in Ways That Defuse Tension
- Discuss the "Undiscussables" and Other Sensitive Issues
- Deliver Bad News and Unpopular Change in Ways That Win Acceptance
- Handle Conflict and Hostile Disputes
Putting It All Together
- Case Studies
- Exercises and Role-Plays
- Action Planning: How to Put Your Lessons Learned to Use
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
Select date/location & complete form below. Then, click on 'Send'
Additional Information:
After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.
New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.
Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631
San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103
Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309
Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202
If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at
. If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.