American Management Association Seminars

Taking On Greater Responsiblity: Step-Up Skills For Non-Managers
Seminar No: 02132 -XNBB
CEU Credits: 1.2
Length: 2 days

Get ready to grow in your job and meet new demands.

You have always wanted to make a difference in your company. And now, you probably wear many more hats than you used to. However, to excel in this rapidly changing work environment, you need more skills than ever before--like understanding your business, managing change, communicating strategically, leading, working in teams and juggling your new assignments with current responsibilities.

Who Should Attend Anyone interested in developing the skills to improve their performance and grow within their organization. Project managers, office staff, assistant and junior managers will benefit, as well as professionals in customer service, sales, accounting and technical fields. The seminar is also designed for high potential employees and individuals who are seeking new responsibilities.

How You Will Benefit

  • Feel confident when asked to “step up to the plate” with new projects outside your regular work activities
  • Take your skills and potential to new heights with proven-in-action, “get-ahead” strategies
  • Understand your role in today’s new workplace...and gain the new skills and competencies required for success
  • Meet the rising pressure that tight budgets and lean organizations demand
  • Map out a plan of action to enhance your efficiency


  • Assess the strengths and skills required in today’s workplace and develop effective strategies for success
  • Develop your analytical thinking: understanding the problem-solving process
  • Define how your role fits into the business strategy and how it impacts business results
  • Accept uncertainty and practice coping skills to adapt to change: develop resiliency
  • Demonstrate the ability to remain positive and proactive in a changing business environment

    Extended/Detailed Course

  • Learning Objectives

    • Identify the Master Competencies for Ongoing Professional Development (Analytic Thinking, Problem Solving, and Coaching/Feedback Seeking) as the Foundation on Which to Achieve Performance Excellence
    • Integrate and Apply the Master Competencies to Exceed Present Role Expectations by Developing Abilities in the Five Key Skill Areas for Taking on Greater Responsibility (e.g., Understanding Your Business, Managing Change, Communicating Strategically, Juggling New Assignments and Current Responsibilities, and Leading and Working in Teams)
    • Assess Current Levels of Performance in the Five Key Skill Areas for Taking on Greater Responsibility to Set Plans for Skill Development
    • Identify Opportunities for Moving up to Bigger Responsibilities in the Five Key Skill Areas by Developing Action Plans to Maximize Potential and Professional Contribution
    • Analyze Workplace Demands and Expectations to Integrate a Productive Attitude for Facilitating Necessary Change with and through Others
    • Examine and Apply Communication Skills That Build Confidence and Gain Support to Develop New Skills and Move up to More Challenging Responsibilities
    • Develop Strategies for Creating and Maintaining a Unique Coaching and Mentoring Partnership with Your Manager That Reflects Professional Priorities and Shared Results-Based Benefits
    • Synthesize Fresh Ways of Thinking, Planning and Acting to Upgrade Present Levels of Decision Making and Problem Solving and Achieve New Levels of Responsibility, Organizational Contribution and Professional Recognition
    Preparing for Greater Responsibility
    • Define the Master Competencies for Performance Excellence
    • Identify and Practice Coaching and Feedback Seeking Strategies Needed to Move up to Greater Responsibility at Work
    • Review and Apply Relevant Analytic Thinking and Problem Solving Skills
    Identifying and Assessing the Five Skill Areas
    • Identify Five Key Skill Areas for Taking on Greater Responsibility
    • Assess Your Strengths and Liabilities Relative to the Five Skill Areas
    • Establish a Professional Planning Process to Guide Your Future Development Using the Five Skill Areas
    First Key to Success: Being Business Smart and Savvy
    • Define Your Organization’s Mission, Vision and Strategy
    • Articulate Your Role as a High-Level Contributor in the Process of Achieving Strategic Results for Your Organization
    • Recognize Internal and External Factors That Shape and Impact Your Business Environment and Climate
    • Identify and Monitor Resources Covering Present and Future Business Trends That Will Allow You to Create Value-added Contributions at Work
    Second Key to Success: Managing Change
    • Identify the Link between Dynamic Business Trends, Accepting Uncertainly and Productively Managing Change
    • Recognize Common Reasons for Resisting Change and Identify Strategies for Remaining Resilient
    • Assess Reasonable Risk Using a Five-Step Process
    • Develop an Awareness of the Value of Maintaining a Positive Attitude toward Change
    • Synthesize Analytic Thinking and Problem-solving Skills with Strategies for Managing Change
    • Apply Creative Idea Generation Skills to Change Management Situations
    • Identify Strategies for Leading Others through Change Processes
    Third Key to Success: Communicating Strategically
    • Identify Your Communication Style and Understand How to Flex to Others' Communication Preferences
    • Identify Persuasion and Influencing Strategies That Will Allow You to Impact the Way Others Think, Feel and Behave
    • Synthesize and Apply Communication Skills in a Context Specific Situation
    Fourth Key to Success: Juggling New Assignments and Current Responsibilities
    • Identify and Take Responsibility for Time Management
    • Set Goals and Prioritize Each Day’s Tasks
    • Apply Proactive Planning and Organizing Skills to Avoid Unnecessary Chaos
    • Create a Working Environment That Utilizes Low- and High-Tech Solutions to Get More Done in Less Time
    • Utilize Negotiation Skills to Build Shared Commitment and Creatively Use Resources and Time
    Fifth Key to Success: Leading and Working in Teams
    • Identify the Roles You Can and Should Bring into Each Team Encounter
    • Create a Productive Team Environment That Encourages Everyone to Participate and Share Ideas
    • Motivate Teammates to Achieve Team Results Using Communication, Cooperation and Recognition
    • Analyze When and How to Step-up to Leadership within the Team Environment
    • Synthesize Analytic Thinking, Communication and Decision-Making Skills in the Team Problem-solving Setting
    Preparing the Plan for Greater Responsibility
    • Synthesize Strategic Development and Performance Goals into a Coherent Presentation
    • Present Your Strategic Development and Performance Plan to Your Coaching Triad
    • Identify Solutions for the Potential Barriers Your Manager May Present to Your Plan

    Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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