American Management Association Seminars

Staying Connected: Communication Skills For Successful Virtual Work Relationships
Seminar No: 02135 -XNBB
CEU Credits: 1.2
Length: 2 days

No one can afford to be "out of the loop" in today’s everchanging business arena. If you’re working in a virtual environment...make sure you’re doing everything to overcome the communication challenges that can distance you from your organization.

The virtual world demands a whole new kind of interpersonal communication skills. This seminar focuses on how to communicate effectively as telecommuters, members of remote project teams, geographically dispersed employees or employees of decentralized organizations. Plus--how to get your messages across clearly, effectively and without any "virtual" interference.

Managers of sales forces, sales managers, project managers, team members, employees working in satellite offices, telecommuters, HR and OD professionals and anyone working with others who are not physically located in the same office.

How You Will Benefit:

  • Get more accomplished by building rapport and establishing highly productive work relationships
  • Move projects along quickly by selecting virtual communication channels that are most appropriate for each stage—and accommodate receiver preferences
  • Increase productivity and reduce mistakes by sending accurate, clear and concise messages

What You Will Cover:

  • Developing high performance virtual work relationships based on trust
  • Effectively communicating content and emotion using voice, phrasing and vocabulary to increase understanding
  • Identifying and adapting to virtual communication styles and preferences
  • Maintaining motivation and a sense of connectedness with all virtual employees

Extended/Detailed Seminar Outline

Learning Objectives

  • Apply Effective Relationship-based Communication Skills to Successfully Work with Others Who Are Not Physically Located in the Same Place., e.g., Telecommuters, Colleagues in Remote Locations, Workers in Decentralized Offices, Customers, Vendors, etc.
  • Identify the Strengths and Weaknesses of Various Electronic Communication Options, Defining When and How to Use Each to Build Productivity
  • Establish, Build, and Maintain Trust to Create a Sense of Rapport Resulting in Productive Partnerships with Clients and Internal/External Customers in Remote Sites
  • Express What You Mean, Both Content and Emotion, through Effective Use of Voice, Phrasing, Vocabulary, Style, and Form
  • Identify and Analyze Others' Sensory Preferences for Taking in and Processing Information in Order to Implement Successful Virtual Communication
  • Recognize and Apply Appropriate Virtual Communication Strategies to Attain Recognition and Productivity When Working with and through Others
Human Communication and Virtual Work
  • Identify and Discuss the Importance and Key Characteristics of Effective Communication in the Virtual Workplace
  • Evaluate the General Impact of Technology on Communicative Interactions and Identify Appropriate Adjustments
  • Define the Concept of Communication Channel and Identify the Channels Most Typically Used in Virtual Working Environments
  • Assess the Strengths, Weaknesses, and Best Uses of a Variety of Virtual Environment Communication Channels
Planning for Virtual Communication Success
  • Evaluate the General Impact of Technology on Organizational Viability and Workplace Relationships
  • Define the Concept of Relationship-Centered Communication Networks
  • Position Relationship-Centered Communication Networks as a Fundamental Approach for Addressing the Challenges Presented by Virtual Work Relationships
  • Identify the Components and Working Practices That Contribute to Effective Use of Relationship-Centered Communication Networks
  • Assess Personal and Organizational Implementation of Relationship-Centered Communication Networks and Establish a Plan to Enhance Your Use of These Skills
Basic #1-Establish Trust
  • Identify and Discuss the Importance of the Key Characteristics of Trust in All Our Workplace Relationships
  • Recognize the Important Links between Trust and Relationship-Centered Communication Networks When Building Effective Virtual Relationships
  • Establish a Plan for Communicating Trust in Virtual Relationships Using Newly Acquired Skills and Strategies
  • Apply New Understandings and Skills to Problem-Solve Workplace Situations Where Establishing and Nurturing Trust Is Pivotal to Successfully Conducting Virtual Work
Basic #2-Communicate Content and Feeling
  • Recognize the Role of Content and Feelings in Sending and Receiving Clear Communications through Face-to-Face and Virtual Channels
  • Identify and Use Active Listening Skills That Support Creation of Shared Meaning
  • Assess the Uses of Voice and Delivery as Applied through Virtual Channels
  • Assess the Ways in Which Meaning Is Enhanced in e-Mail Applications through the Use of Feeling Cues and Content Structures
Basic #3-Identify and Adapt to Virtual Communication Styles
  • Recognize That We Communicate Face-to-Face and Virtually with Particular Preferences and These Preferences Shape How We Perceive, Process and Assign Meaning to Messages
  • Assess the Principles of Neurolinguistic Programming as They Expand Our Understanding of Communication Preferences and Virtual Relationship Interactions
  • Identify Your Personal Neurolinguistic Communication Preferences as Well as Those of Others
  • Personal Communication Preferences to Flex and Fit the Preferences of Others in Order to Facilitate Interactions in Traditional or Virtual Channels
  • Assess a Virtual Relationship in Order to Establish a Plan to Improve Communication and Productivity Using NLP Insights and Strategies
Basic #4-Maintain Motivation and Sense of Connectedness
  • Assess Why Virtual Workers Do Not Feel Part of an Organization or Process and Identify Remedies for Each of These Situations
  • Identify the Role of Context in Virtual Cross-Cultural Work and Relationships to Make More Effective Choices around Communication Channels and Adaptations
  • Apply the Concept of Role and Responsibility Charting to Managing Virtual Work Conducted with and through Others
  • Identify Recognition Skills and Strategies That Communicate Support of Virtual Work Relationships and Build Productivity
Integrating Communication Skills for the Virtual Workplace
  • Synthesize and Apply New Communication Skills for Successful Virtual Relationships in a Work Situation
Setting a Plan for Continued Skill Growth
  • Develop an Achievable Plan to Implement Personal Communication Skills for Successful Virtual Relationships

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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