presents American Management Association Seminars
CONFRONTING THE TOUGH STUFF: ADVANCED MANAGEMENT SKILLS FOR SUPERVISORS
Seminar No: 02140 -XNBB
CEU Credits: 1.2
Length: 2 days
Learn how to successfully manage timely "real-life" challenges and increase your value and effectiveness as a leader!
In our rapidly changing business environment, sticky situations are bound to arise. Now you can prepare for the unexpected with enhanced confidence and problem-solving skills. You’ll role-play real-life situations that challenge your solid management skills as you handle the issues of today: team dysfunction, mediation between difficult employees and coping and working through "survivor" shock from layoffs, mergers and acquisitions.
Attendees:
Managers and supervisors with three to five years of experience, process and production supervisors and graduates of AMA’s Management Skills for New Managers, Management Skills and Techniques for New Supervisors and Making the Transition from Staff Member to Supervisor.
How You Will Benefit:
- Master practical, proven techniques for dealing with uncomfortable, challenging situations
- Become skilled at trying to avoid potentially litigious situations
- Write a difficult-to-create performance evaluation
- Enhance your team-coaching skills
- Overcome communication barriers to productivity
- Understand how to supervise while coping with survivor shock
What You Will Cover
- Coaching uncooperative employees
- Constructive and destructive conflict and how to capture conflict’s benefits
- Techniques for using conflict to increase cohesion
- The four stages of mediation
- Motivating “survivors”: strategies for helping employees overcome organizational and interpersonal obstacles to performance
- Writing helpful, legally-sound performance appraisal
Extended/Detailed Course Outline
Learning Objectives
- Master Practical, Proven Techniques for Dealing with Uncomfortable, Challenging Situations
- Become Skilled at Trying to Avoid Potentially Litigious Situations
- Learn How to Successfully Write a Difficult-to-Create Performance Evaluation
- Enhance Your Team-Coaching Skills
- Overcome Communication Barriers to Productivity
- Understand How to Supervise While Coping with Survivor Shock
Coaching Uncooperative Employees
- Define the Role of Coaching Today
- Define "Diversity"
- Specific Coaching Challenges of a Diverse Workplace Population
- 12 Critical Coaching Skills
- Develop Coaching Plans for Your Own Challenging Employees
- Demonstrate and Practice The Contribution Connection Model as a Coaching Model
Resolving Conflict to Build Bridges among Team Members
- Discuss Constructive and Destructive Conflict and How to Capture Conflict’s Benefits
- Describe Four Resolution Positions
- Identify Your Own Style Preferences
- List Techniques for Using Conflict as a Cohesive Factor
- Discuss When and How to Use Each Technique via Practice Discussions
- Using One’s Own Situations
- Describe the Four Stages of Mediation
- Mediate Disputes between Others
Delegating to Reluctant Employees
- Discuss the Differences between Delegating to an Individual and to a Team
- List Ways to Make Delegation "Attractive" in Tough Times
- List Six Authority Levels and Explain the Importance of Delegating Specific Authority Levels
- Describe an Authority Level Matrix for Two of Your Staffers
- Dealing Effectively with Reluctant Employees' Objections
- Use The Contribution Connection as a Delegation Monitoring Tool
- Conduct Delegation Meetings That Guarantee Action
Motivating "Survivors"
- Understand the Issues in "Survivor Guilt"
- Provide Needed Structure
- Understand the Feelings under Complaints, Accusations
- Build Alliances to Overcome Organizational and Interpersonal Obstacles to Performance via The Contribution Connection
Managing Performance: The Written Part
- Adapt The Contribution Connection Model to Draft Hard-to-Write Documents
- Write and Edit Corrective Action Memos That Encourage Behavior Change
- Write Legally Sound Performance Appraisals
- Customize an Editing Checklist
- Develop a Personal Evolution Contract
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
Select date/location & complete form below. Then, click on 'Send'
Additional Information:
After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.
New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.
Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631
San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103
Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309
Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202
If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at
. If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.