presents American Management Association Seminars
Developing Your Emotional Intelligence
Seminar No: 02144-XNBB
CEU Credits: 1.2
Length: 2 days
Achieve top performance—personally and professionally—by expanding your self-awareness and using emotions to your advantage.
Emotional intelligence (EQ) is a hot topic in today’s workplace. But knowing what EQ is and knowing how to use it are entirely different things. Emotional intelligence is composed of four flexible skills, based on a connection between what you see and what you do with yourself and others. Now you can actually develop these skills to increase your EQ and take your career to the next level!
This intensive two-day program applies proven-inaction techniques and peer interaction to help you harness the power of your emotional intelligence. Incorporating the world’s #1 EQ testing and development method—TalentSmart’s EQ Learning—is a surefire way to boost your performance, increase your effectiveness in difficult situations, deal successfully with problem people and improve your interpersonal relationships.
You will observe emotional intelligence in action—through Hollywood movie clips!
How You Will Benefit
- Recognize the central nature of emotional intelligence (EQ) in achieving professional success
- Manage trigger events that cause an “emotional hijacking”
- Respond effectively to workplace social cues
- Build and maintain productive, working relationships and more cohesive groups
What You Will Cover
Establish the value of emotional intelligence in all workplace activities and relationships
- Identify various human emotions and develop the business case for EQ
- List, define, and begin to identify the key concepts of emotional intelligence
- Link the skills and abilities related to emotional intelligence to employee morale and productivity
- Set EQ development goals
Increase self-awareness of EQ skills and personal EQ competence in order to develop a clear understanding of EQ strengths
- Appraise your EQ skill level by completing an EQ assessment
- Relate the participant’s EQ Assessment scores to the four core EQ personal and social skill competencies
- Practice the core EQ competency of self-awareness
- Investigate both positive and negative emotions through EQ self-awareness strategies
Identify and manage trigger events that cause an “emotional hijacking”
- Recognize the sequence of brain-based activity that results in the human “impulse to action” response
- Assess how the second EQ core competency of self-management allows you to better manage trigger events and avoid emotional hijackings
- Review the role of self-talk in emotional self-management and apply strategies to reframe negative self-talk patterns into positive patterns
Apply strategies to observe people and recognize what they are really saying in order to build more productive working relationships
- Discuss the obvious and nonobvious messages others present
- Evaluate how the information we receive from others interacts with our own emotions and thoughts to determine our actions
Practice the EQ core competency of relationship management through application of self-awareness, self-management and social awareness
- Assess the roles of self-awareness, self-management and social awareness in creating and maintaining productive relationships
- Identify what is required to manage relationships while meeting your needs as well as the needs of others
- Evaluate the place of emotions in conflict and how to use core EQ skills to break the conflict code
Reinforce the training of the brain to develop emotional intelligence skills: training the EQ brains and implementing EQ habits
- Apply proven strategies for training the EQ brain using repetition, practice, imagery, self-talk and mentoring
- Create a six-month “boot camp” plan to train your EQ brain
- Teach others to recognize the habits of EQ’s four core competencies
Create an EQ action plan
- Identify EQ skills strengths, weaknesses and development opportunities
- Commit to a long-term EQ development plan utilizing EQ Brain training habits
Who Should Attend
All business professionals who want to maximize performance by developing their interpersonal skills and increasing self-understanding and self-management.
Extras from AMA
Receive a complimentary autographed copy of The Emotional Intelligence Quick Book when you attend this seminar.
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
Select date/location & complete form below. Then, click on 'Send'
Additional Information:
After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.
New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.
Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631
San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103
Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309
Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202
If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at
. If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.