American Management Association Seminars

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Greater Productivity Through Improved Work Processes: A Guide For Administrative Professionals

Seminar No: 02156 -XNBB
CEU Credits: 1.2
Length: 2 days

Use process improvement and leadership techniques to boost productivity!

Seasoned administrative professionals with three or more years of experience, including: Administrative assistants/coordinators, office managers, executive secretaries and assistants, and assistants to managers and directors.

How You Will Benefit:

  • Streamline routine business systems
  • Improve productivity and operational performance
  • Reduce delays, errors, and duplications
  • Overcome resistance to change--and gain support and commitment from others

What You Will Cover:

  • Productivity and the administrator's evolving role
  • Assessing workflow and improving work processes
  • Facilitating discussion and handling disagreements
  • Initiating and implementing measurable improvements
  • Communicating to get results and support

Extended/Detailed Seminar Outline

Learning Objectives

  • Discuss Productivity and the Administrator’s Evolving Role
  • Improve Work Processes
  • Identify Improvement Opportunities
  • Assess Work Flow and Analyze Processes
  • Plan for Improvement
  • Facilitate Discussion and Handle Disagreements
  • Initiate and Lead Improvement Efforts
  • Implement Measurable Improvements
  • Communicate to Get Results and Support
  • Get Recognition for Achievements
Identifying Productivity Improvement Opportunities
  • Examine Productivity in Relation to Work Systems and Processes
  • Streamline Routine Business Processes-Reducing Delays, Errors and Duplication-by Examining Results and Assessing Factors That Impact Productivity
  • Identify Functional and Cross-functional Work Processes
Assessing Work Flow and Analyzing Processes
  • Diagnose and Document Productivity Problems Using Process Analysis Tools
  • Evaluate the Effectiveness of Work Systems and Identify Opportunities for Measurable Improvement
  • Apply Process Improvement Tools to the Analysis of Workflow and Systems
Initiating Improvement Strategies
  • Analyze Productivity Problems and Identify Potential Solutions
  • Adopt Problem-Solving Techniques in Order to Generate and Set Criteria for Solutions
  • Apply Creativity Techniques in Order to Generate Innovation
Leading Effective Improvement Efforts
  • Initiate and Manage Change by Adopting Strategies That Anticipate and Overcome Resistance to Change and That Generate Support and Commitment
  • Apply the Characteristics of Effective Teams and Team Leadership to Improvement Initiatives
  • Plan and Facilitate Productive Team Meetings in Order to Increase Work Group Effectiveness
Planning for Improvement
  • Evaluate and Prioritize Work Improvement Strategies
  • Select Improvement Strategies Using Group Decision-making Techniques
  • Understand the Impact of Group Dynamics and Groupthink on Decisions
Implementing Measurable Improvements
  • Establish Measurable, Specific Improvement Goals
  • Identify Factors That Will Influence the Achievement of Improvement Plans
  • Develop an Implementation Plan for Productivity Initiatives
Communicating to Influence and Get Results
  • Structure and Present Improvement Plans and Recommendations Effectively and Persuasively
  • Address Conflict and Lack of Support by Confronting and Resolving Dissenting Views
  • Assess Reactions to Conflict and Adopt an Approach for More Productive Resolution to Disagreements
Boosting Credibility and Gaining Recognition
  • Apply Principles of Credibility to Increase Support and Influence
  • Identify Strategies for Gaining Visibility, Obtaining Recognition and Reducing Self-Sabotage
  • Create an Action Plan for Productivity Improvements

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

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For additional information and schedules call 919-847-0331.

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