How to manage people Behavioral psychology in the workplace

presents
American Management Association Seminars

The Psychology of Management: Why People Do What They Do
Seminar No: 02159-XNBB
CEU Credits: 1.2
Length: 2 days

Understand and harness the intrinsic power of human nature.
Do you know how perceptions impact behavior? Why are actions and intentions sometimes misconstrued? And why do rational people sometimes do things that seem so irrational?
Success in management and interpersonal dynamics is rooted in understanding the factors that shape individual and group behaviors. Using key dimensions of psychological science, this seminar will help you develop a more keen self-awareness, and also extend your understanding of attitudes, behaviors, motivation, and accountability. You will learn practical techniques to facilitate change and get the voluntary effort you want from people in order to achieve better results.
How You Will Benefit

Tap into psychology to build on the strengths of your people and yourself
Produce inspiring messages that influence others to action
Understand how to manage employees’ perception of reality so you can achieve the results you want
Recognize biased decisions and actions and how to turn them to your advantage
Understand group phenomena such as “group think” and its impact on behavior and outcomes
Get better results from underperformers
Recognize how your own style and personal biases may be contributing to missed opportunities to get better results
What You Will Cover

What psychology is and why it’s important to business
Common examples of the effects of psychology on individual behavior and group performance in organizations The relationship between thinking and behavior
Common errors in judgment and how to deal with them
Conformity, obedience to authority, social loafing, and social facilitation
Using social influence in beneficial ways
Behavioral psychology in the workplace: fundamental assumptions and needed paradigm shifts
Predicting patterns of behavior from common rules, regulations, policies and incentives
Pinpointing behaviors and using universal needs as reinforcers
Using behavioral psychology to identify and solve performance problems
Changing your own behavior as a method of changing others’ behaviors
Who Should Attend
Managers looking for practical techniques and different perspectives to facilitate change and improve performance.
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at .

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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at or calling us at 919-847-0331.

For additional information and schedules call 919-847-0331.

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