presents American Management Association Seminars
COMMUNICATING WITH DIPLOMACY, DISCRETION AND INFLUENCE: A COURSE FOR ADMINISTRATIVE PROFESSIONALS
Seminar No: 02196 -XNBB
CEU Credits: 1.2
Length: 2 days
Top-level communications skills for today's senior administrative professionals!
Senior managers and their assistants agree: diplomacy, discretion and advanced communication skills are critical for executive assistants. And, at your level, it's equally important that you establish credibility and influence. Increase your value by building and maintaining powerful business relationships, communicating with savvy and finesse and handling sensitive issues--and people--with tact and diplomacy
Attendees:
Senior administrative professionals including those who assist CEOs, COOs, CIOs, chairmen, presidents, vice presidents and directors.
How You Will Benefit:
- Communicate more effectively with senior executives, their colleagues and clients
- Adapt your communication style to reflect your organization's culture and its executives' style
- Handle office politics, turf wars and confidentiality effectively and gracefully
- Increase your comfort zone, handle the social and protocol aspects at an executive level
What You Will Cover:
- Build a foundation of influence and credibility to handle situations with discretion and authority
- What you--and your boss--need to know to avoid social faux pas and demonstrate social finesse
- Identify and build on your communication strengths and adapt your communication style
- Communicating strategically and employing diplomacy to get results
- Handling sensitive information and delicate situations with tact
- Conducting international business and communicating effectively across global boundaries
- Selecting communication techniques strategically to get better results
Extended/Detailed Seminar Outline
Learning Objectives
- Communicate More Effectively with Senior Executives, Their Colleagues and Clients
- Adapt Your Communication Style to Reflect Your Organization’s Culture and Its Executives' Style
- Handle Office Politics, Turf Wars and Confidentiality Effectively and Gracefully
- Learn When and How to Use Indirect Communication to Get the Best Results
- Increase Your Comfort Zone When Handling the Social and Protocol Aspects of Business at an Executive Level
- Speak with Greater Authority
- Read between the Lines to Identify and Clarify Hidden Meanings
- Fine-tune Communication Skills
- Communicate Appropriately across International Boundaries and Cultures
- Build a Foundation of Influence and Credibility to Handle Situations with Discretion and Authority
Why We Need Advanced Communication Skills
- Examine the Significance and Benefits of Communication Skills in the Workplace
- Identify Communication Roles and Skills Required
- Identify and Define Effective Communication from an Organizational Standpoint
Building a Foundation of Credibility and Influence
- Identify Sources of Professional Influence
- Evaluate Personal Communication Styles and How Personality Traits Impact Perception
- Learn to Apply an Indirect Communication Approach Strategically in Order to Build Influence
Delivering with Discretion and Tact
- Manage Informal Networks in Order to Leverage Information While Maintaining Confidentiality
- Adopt Communication Techniques in Order to Confront Difficult Situations Successfully, with Discretion and Tact
- Apply an Understanding of Personal Motivators for Insight into Hidden Communication Goals
- Respond to Emotional Conversations Appropriately and with Composure
Social Finesse: Mastering Business Protocol and Etiquette
- Identify and Adopt Those Business Courtesies That Reflect an Executive Presence
- Initiate and Facilitate Social Interactions in a Business Environment Comfortably and Successfully
- Develop a Professional Image Reflective of the Senior Administrative Professional’s Position
Communicating with Impact
- Acquire Communication Techniques for Speaking Directly and Confidently
- Identify and Adapt to Differences in Communication Styles and Preferences
- Structure and Present Ideas Persuasively So as to Boost Retention and Support
Strategically Employing Diplomacy and Savvy
- Understand and Apply Diplomacy and Negotiation Methods to Obtain Better Results from Others and Gain Agreement
- Address Conflict and Adopt an Approach for More Productive Resolution to Disagreements
- Understand How the Dynamics of Territoriality, Office Politics, and Perceived Threat Affect Outcomes and Relationships at Work
- Define the Parameters of Ethical Behavior When Taking a Stand on Issues
Understanding Global and Multicultural Communications
- Apply an Understanding Context to Cultural Differences in Order to Facilitate International Communications
- Identify Cultural Dynamics That Might Impact Communication in Order to Avoid Faux Pas
Putting It All Together
- Create an Action Plan for Enhancing Communication Performance
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
Select date/location & complete form below. Then, click on 'Send'
Additional Information:
After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.
New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.
Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631
San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103
Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309
Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202
If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at
. If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.