presents American Management Association Seminars
Communication Bootcamp
Seminar No: 02210-XNBB
CEU Credits: 1.2
Length: 2 days
Text messaging…e-mails…the Blackberry—there’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way?
Let’s face it: there’s no substitute for in person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique, three-day course is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.
How You Will Benefit
- Optimize communication skills you already have
- Get strategies to better assimilate verbal information
- Effectively interpret the knowledge you hear
- Improve work relationships and reduce misunderstandings
- Communicate clearly and appropriately—and with greater confidence
- Choose the right words even in difficult circumstances
- Expand your influence and be recognized for your skills
What You Will CoverAssessing Your Communication Skills
- Understanding the skills you already possess
- Assessing your effectiveness and identify improvement areas
Developing Your Listening Competencies
- Defining the competencies of effective listening
- Identifying the different components of the information you’re hearing
- How to take a more active role when listening
- Increasing comprehension through mental openness and feedback
Increasing Cognitive Skills to Promote Comprehension
- Discerning, analyzing and evaluating
- Visual aspects of verbal communication
- Relating information productively to your own experiences
- Creating mental cross-references between old and new information
- Framing statements and discussions
Roadmap for Clearer Communication
Understanding effective body language and appropriate word choice
- Finding mutual connections or similarities to enhance communication
- Controlling emotions and establishing the right tone of voice
- Storytelling with imagery, passion and evocative language
- Creating a personal action plan
Who Should Attend
Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, administrative assistants, specialists, analyst, consultants, associate managers and project managers.
Learning Objectives
- Explain Why Effective Communication Is Vital to Your Professional Success
- Identify the Choices Individuals Make That Drive the Success or Failure of Any Communication
- Use Actionable Strategies, Processes and Skills to Address Most Business Communications
- Optimize Communication Skills You Already Have While Learning How to Overcome Your Limitations
- Improve Work Relationships By Reducing Misunderstandings
- Communicate Clearly and Appropriately—and with Greater Confidence
- Choose the "Right" Words Even in Difficult Circumstances
- Connect with People Whose Communication Preferences Are Different from Your Own
Communication: The "Make or Break" Competency
- Describe Why Communication Is a "Make or Break" Career Competency
- Define Your Personal Communication Strengths and Limitations
- Define the Characteristics of Effective and Ineffective Communication
Communication Fundamentals: Sending Your Message
- Describe the Characteristics of Effective and Ineffective "Sending" Skills
- Use a Mental Framework to Organize Thoughts and Keep Discussions on Track
- Pick Language That Promotes Constructive Dialogue
Hearing Others’ Messages
- Describe the Characteristics of Effective and Ineffective Listening
- Identify the Three Components in Every Message
- Listen with Interest Even in the Face of Distraction
- Select the Appropriate Technique for Paraphrasing and Summarizing What a Sender Is Saying
- Empathize to Defuse Emotionally Charged Situations
Hearing Others’ Messages
- Identify Their Primary Communication Style
- Identify the Four Primary Communication Styles
- Accommodate the Specific Communication Needs of Each Style
Understanding and Utilizing Nonverbal Communication
- Describe Why Nonverbal Communication Is So Important
- Identify Common Nonverbal Signals
- Proactively Use Nonverbal Communication to Increase Communication Effectiveness
Structuring Your Message
- Define a Purpose for a Discussion That Is Based on the Receiver’s Interests
- Describe the Fundamental Principals for Structuring a Discussion
- Open a Discussion, or Respond to a Discussion Opening, So That the Desired Goal Is Achieved
- Manage the Content, Feelings and Intentions That Are Presented During an Interaction So That the Discussion Goals Are Achieved
- Close a Discussion with Complete Information and on a Positive Note
- Use a Discussion Planner to Conduct a Productive Discussion
Avoiding and Recovering from Communication Breakdowns
- Describe the Cause and Effect Relationship Between Common Communication Breakdowns
- Take Responsibility for Having a Productive Discussion
- Use a Discussion Planner to Conduct a Challenging Discussion
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
Select date/location & complete form below. Then, click on 'Send'
Additional Information:
After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.
New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.
Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631
San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103
Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309
Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202
If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at
. If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.