American Management Association Seminars

Communicating with a Multigenerational Workforce
Seminar No: 02212-XNBB
CEU Credits: 1.2
Length: 2 days

Don’t let a generation gap become a communication lapse.

There are four distinct generations working side by side in today’s workplace, each with its own viewpoint, values and communication style. Are your messages getting through with equal clarity to all of your coworkers—both younger and older? In this seminar, you’ll learn specific best practices for successful communication with every colleague, regardless of age. You’ll return to work better able to identify generational differences, break through stereotypes and create a more productive work environment.

How You Will Benefit

  • Recognize how values, work style, cultural influences and career expectations influence communicating to different generations
  • Reduce interpersonal conflict and ensure more successful teamwork by understanding and respecting generational differences
  • Address your multigenerational audience more effectively by customizing messages and using a variety of communication vehicles
  • Understand the effects of technology on interpersonal communication styles
  • Create successful knowledge transfer processes
What You Will Cover

The Four Generations in Today’s Workplace

  • Who they are: Traditionalists/Silent Generation, Baby Boomers, Gen Xers, and Gen Yers/Millennials
  • Significant influences on each generation, including defining events, trends and visible members
  • Core values, motivators and generational personality
  • Impact of generational differences on communication in the workplace
Communicating in Ways that Accommodate Different Styles
  • One size fits all approach is not effective
  • The role of technology in communicating across generations
  • When to move from storytelling and analogies to “tell it like it is” talk
Communication Strategies for Team Success and Knowledge Sharing
  • Rotating key team roles
  • R-E-S-P-E-C-T…the key ingredient across age groups
  • Sources of generational conflict, how to minimize it and turn it into collaboration
  • The common ground: mission and values
The Impact of Generational Differences with Other Dimensions of Diversity
  • Learning to ask the right questions
  • Best practices and communication techniques: consistency and clarity
  • Multigenerational and multicultural considerations
  • Direct and indirect communication styles
  • Emotional and unemotional styles
  • Multigenerational and gender considerations
  • Striving for a common language
  • Multigenerational and personality factors
  • Respecting different approaches to the same situation
Building a Foundation for Effective Communication Across Generations
  • Focus on the organization’s mission and values
  • Enhance your empathetic listening skills
  • How to discard generational myths and avoid stereotyping
  • Hot buttons and how to stay away from them
Who Should Attend Business professionals at every level and in all functional areas, including project managers and those working in or leading teams who need to improve their ability to communicate with coworkers of every generation.

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550.

For additional information and schedules call 919-847-0331.

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