presents American Management Association Seminars
BUILDING BETTER WORK RELATIONSHIPS: NEW TECHNIQUES FOR RESULTS-ORIENTED COMMUNICATION
Seminar No: 02235 -XNBB
CEU Credits: 1.8
Length: 3 days
Improve your communication skills—and every aspect of your working relationships!
We have all heard the phrase "It's not what you say but how you say it that counts." But how many people really know what that means? In this seminar, you'll discover the importance of effective communication and how to be sure that the message you're sending out is what you really want to communicate. You'll become more of a "conscious communicator" —one who knows exactly what you want to say every time you communicate...as well as knowing the impact your message has on the listener. After only three days, you'll learn how to step into someone else's shoes...see and hear through that person's eyes and ears. You'll discover how to build, deepen and maintain rapport and trustqualities that are essential in making communication and relationships work. And you'll be able to perceive "realities" other than your own...see other people's perspectives, and thus expand your expectations of others and get better results. You will enhance your ability to truly understand other people—to empathize with them, rel
Attendees:
Supervisors and managers who want to communicate with greater confidence.
How You Will Benefit:
- Develop flexibility in actions, thoughts and feelings to better handle any situation
- Enhance your ability to truly understand another person—whether he or she is from the same department or from the opposite end of the world
- Identify and avoid communication mistakes such as misinterpreting others or acting like you're listening when you're not
- Determine whether other people's behavior is congruent with their verbal messages or not
- Learn how to build rapport and achieve trust
- Discover what the phrase "perception is reality" means—and work on ways to change people's perceptions of you
- Find out if the messages you're sending are the ones you really want to send
- Create ways for you and your team to be motivated to work together
- Listen to the way people use words to understand their points of view
- Master the keys to excellent communication: Watch, look and listen
What You Will Cover:
- Defining communication
- Identifying the characteristics of a model communicator
- Performing effective listening skills
- Detecting language patterns
- Deepening and maintaining rapport
- Communicating in different styles
- Identifying ways to motivate and influence others
- Differentiating between congruent and incongruent messages
- Assessing your communication strengths and weaknesses
Extended/Detailed Seminar Outline
Learning Objectives
- Develop Flexibility in Actions, Thoughts, and Feelings to Better Handle Any Situation
- Enhance Your Ability to Truly Understand Another Person-Whether They Are from the Same Department or from the Opposite End of the World
- Identify and Avoid Communication Mistakes Such as Misinterpreting Others or Acting Like You’re Listening When You’re Not
- Determine Whether Other People’s Behavior Is Congruent with Their Verbal Messages or Not
- Learn How to Build Rapport and Achieve Trust
- Discover What the Phrase "Perception Is Reality" Means-and Work on Ways to Change People’s Perceptions of You
- Find Out if the Messages You’re Sending Are the Ones You Really Want to Send
- Create Ways for You and Your Team to Be Motivated to Work Together
- Listen to the Way people Use Words to Understand Their Points of View
- Master the Keys to Excellent Communication: Watch, Look, and Listen
Conscious Communication Overview
- Recognize the Importance of Self-Awareness in Changing Your Behavior
- Learn How Communication Is a Cycle of Continuous Responses
- Analyze and Choose the Appropriate Level at Which to Target Change Interventions
Establishing Outcomes
- Use Precise Questions to Reformulate Your Communication Goals into Structured Outcomes That Are Manageable and Measured
- Establish Realistic Outcomes That You Can Obtain within Your Organizational Structure
The Role of Beliefs and Criteria
- Transform Limiting Beliefs into Beliefs That Build Better Relationships
- Evaluate the Usefulness of Existing Highly Valued Criteria
- Respect Another Person’s Highly Valued Criteria and Avoid Making Assumptions as to What They Mean
Improving Relationships through True Listening
- Recognize and Overcome Barriers to Listening Effectively
- Understand the Difference between Hearing and Actively Listening
- Develop Flexibility in Listening Skills
- Listen for and Identify Four Language Patterns in Order to Be Able to Ask Specific Information-gathering Questions
Language and Communication
- Identify Individual Thinking Styles and Their Relationship to Eye Movement in Order to Better Understand Another’s Model of the World
- Create Greater Versatility in Recognizing and Matching Language Styles in Order to Establish Rapport
Influencing with Respect
- Develop Rapport Building Skills in Order to Be Able to Establish Trust
- Practice Nonverbal Behavior
Aspects of Effective Communication
- Respond Constructively to Mixed Messages
- Act Assertively
- Identify Your Communication Style
- Control Your Nonverbal Behavior
- De-escalate Conflict
Action Plan
- Direct Your Energy Toward Getting What You Want
- Develop an Action Plan for Using Your New Skills
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
Select date/location & complete form below. Then, click on 'Send'
Additional Information:
After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.
New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.
Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631
San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103
Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309
Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202
If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at
. If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.