presents

American Management Association Seminars


Management Skills For New Managers
Seminar No: 02238 -XNBB
CEU Credits: 1.8
Length: 3 days


The seminar chosen by more than 70,000 managers to put their careers on the right track!

Understand how business trends affect the way you manage-- and identify the skills you need to keep up with these changes. This unique course combines a wide range of managerial topics with Ken Blanchard’s Situational Leadership® II* model assessment instrument. Together, they will provide you with a foundation for both short-term success and long-term growth.

Attendees:
New managers with one to three years of management experience.

How You Will Benefit:

  • Enhance your management ability and gain a deeper understanding of management’s roles and responsibilities
  • Use improved communication to effectively set expectations for your direct reports
  • Adapt your leadership style to meet the needs of individual team members
  • Communicate organizational goals effectively
  • Gain familiarity with diversity issues and know what actions to take
  • Learn a six-step method for successful delegation
  • Improve your staff members’ performance through a proven-effective coaching model
  • Capitalize on your direct reports’ natural motivators for success SPECIAL FEATURE: TAKE THE NEW MANAGER SELF-ASSESSMENT TOOL Gain valuable information and insight into your managerial strengths and weaknesses and discover what compentencies you need to develop or refine for greater managerial success.

What You Will Cover:

  • The roles and responsibilities of managers and direct reports: Why you need to set expectations with your direct reports and how to do it
  • Situational Leadership® II: Diagnosing the needs of your people at a point in time and using the leadership style that’s most productive
  • Identifying the tools for effective communication--within and outside your organization
  • Clarifying the manager’s responsibilities in a diverse workplace
  • The benefits of, the roadblocks to, and the steps to take for successful delegation
  • The importance of coaching as a management skill: Coaching to improve, maintain and exceed current performance
  • Identifying the factors that motivate you and your employees Why you should attend AMA’s most popular seminar! This seminar is designed to give you the tools to solve the key problems faced by every new manager. It offers the skills, knowledge and confidence-building techniques that only practice can bring—practice you’ll get right in this class. This top-of-the-lin

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Developing Executive Leadership

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Interpersonal Skills
Strategies for Developing Effective Presentationg Skills
Negotiating to Win

Extended/Detailed Course Outline

Learning Objectives

  • Expand Your Management Tool Kit and Gain a Deeper Understanding of Management’s Roles and Responsibilities
  • Use Improved Communication to Effectively Set Expectations for Your Direct Reports
  • Adapt Your Leadership Style to Meet the Needs of Individual Team Members
  • Communicate Organizational Goals Effectively
  • Gain Familiarity with Diversity Issues and Know What Action to Take
  • Learn a Six-Step Method for Successful Delegation
  • Improve Your Staff Members' Performance through a Proven-Effective Coaching Model
  • Capitalize on Your Direct Reports' Natural Motivators for Success
Defining Your Role
  • Review the Business Trends Which Impact Management Efforts
  • Understand the Roles and Responsibilities of Managers
Effective Communication
  • Determine the Best Application of the Different Modes of Communication
  • Identify the Tools and Skills Necessary for Effective Communications
  • Learn the Best Ways to Communicate Your Organizational Goals
  • Manage Upward Communication
  • Run Effective Meetings
Motivation
  • Apply the Classic Models of Herzberg and Maslow
  • Identify the Causes of Dissatisfaction in Your Workplace
  • Uncover Your Employees' Motivations
  • Capitalize on Your Employees' Natural Motivators for Success
"The Art of Influencing Others"
  • Definition of Leadership as an Art of Influencing Others
  • Examine the Three Skills of a Situational Leader
  • Apply the Three Skills
Performance Management-Coaching for Performance
  • Explore the Importance of Coaching as a Key Performance Management Skill
  • Uncover Your Strengths as a Coach
  • Describe Techniques to Improve Performance Effectively
  • Demonstrate How to Coach a Staff Member
Performance Management-Delegation for Growth and Development
  • Explore the Importance of Delegation as a Key Performance Management Skill
  • Identify the Benefits of Delegating
  • Assess Your Own Comfort with Delegating
  • Learn the Steps to Take for Delegation Success
  • Practice Making Delegation Assignments

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

For information about bringing a course to your site please call 1-919-847-0331 or email the registry at .

If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

Select date/location & complete form below. Then, click on 'Send'

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After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.

Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-847-0331.

For additional information and schedules call 919-847-0331.

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