presents American Management Association Seminars
COACHING AND COUNSELING FOR OUTSTANDING JOB PERFORMANCE
Seminar No: 02246 -XNBB
CEU Credits: 1.8
Length: 3 days
Empower your employees to become more productive, effective and committed team members!
In today’s tough business environment, your organization can’t afford anything less than outstanding performance. Are you prepared to get the best from your team? Keep your team members’ productivity up to par--and show them how to do the best job they can. You’ll learn a step-by-step approach to effective coaching and successful counseling.
Attendees:
Managers, supervisors, project or team leaders, human resources professionals and counselors.
How You Will Benefit:
- Create a climate for success
- Increase job satisfaction and work output
- Resolve problems that interfere with job performance
- Inform, delegate and motivate to achieve objectives
- Build teamwork by tapping into employees' individual strengths
- Learn how to get valuable feedback from your team
What You Will Cover:
- A results-based coaching and counseling framework--leading and managing for efficiency
- Increasing your effectiveness--understanding behavior and values
- Building trust and rapport--confronting conflict constructively...creating a positive climate
- Coaching--a seven-step model...precision communications...coaching as a two-way process
- Coaching--a six-step model...facilitative listening...helping others in problem solving
Extended/Detailed Course Outline
Learning Objectives
- Create a Climate for Success
- Increase Job Satisfaction and Work Output
- Resolve Problems That Interfere with Job Performance
- Inform, Delegate, and Motivate to Achieve Objectives
- Build Teamwork by Tapping into Your Employees' Individual Strengths
- Learn How to Get Valuable Feedback from Your Team
Introduction-Coaching and Counseling Foundation: Performance Management
- Understand the Four Dialogue Topics of a Performance Management System
- Understand Productivity Is Improved and Employees Are Developed through Performance Management
- Understand the Place of Coaching and Counseling in a Performance Management System
- Understand Minimum Communication Requirements before Beginning Coaching and Counseling
A Coaching and Counseling Framework
- Define Coaching and Counseling, and Distinguish When It Is Appropriate to Use Each Set of Skills
- Describe the Relationship of Coaching and Counseling to Leadership and Empowerment
- Describe and Explain the Coaching and Counseling Success Model
- Express the Assumptions for and Obstacles to Coaching and Counseling, and the Ethics of Effective Coaching and Counseling
Increasing Your Effectiveness at Coaching and Counseling
- Recognize the Significance of Using Yourself as an Instrument of Coaching and Counseling
- Assert Your Personal Values, and Recognize Others' Need to Assert Their Own Values
- Identify Your Interpersonal Behavior Style and Recognize the Need/Value in Business for Other Behavior Styles
Building Trust and Rapport
- Define and Explain Trust as It Relates to You, Your Relationships, and the Three Stages of Personal Interaction
- Explain and Use Five Different Approaches to Deal with Conflict in Relationships
- Identify Your Primary Mode of Communication and the Primary Modes Used by Others
- Apply the Concepts of Trust, Constructive Conflict, and Rapport to Coaching and Counseling
Coaching
- Define Coaching
- Explain Each of the Seven Steps of the Coaching Model
- Recognize Different Learning Styles
- Use Precision Communications to Increase Understanding and Rapport throughout the Coaching Process
Counseling
- Define the Counseling Process
- Specify the "Rules" of Counseling
- Use Facilitative Listening and Precision Communication Skills
- Conduct a Counseling Session
Eleven Building Blocks for Successful Implementation
- Practice a Number of Skills Important to Becoming a More Successful, Results-Oriented Coach and Counselor
- Explore and Affirm Concepts and Practical Applications of Coaching and Counseling in Your Role as a Coach and Counselor
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
Select date/location & complete form below. Then, click on 'Send'
Additional Information:
After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.
New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.
Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631
San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103
Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309
Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202
If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at
. If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.