presents American Management Association Seminars
Management Skills For New Supervisors
Seminar No: 02248 -XNBB
CEU Credits: 1.8
Length: 3 days
Three days of intensive training that focuses on the supervisory skills you need to succeed in your new role...in a changing business environment!
This could be the most critical time of your career. It’s time to look at the "big picture"... learn how to apply proven supervisory techniques that you can put into action immediately...and to explore the various managerial skills that will help you manage effectively no matter what comes your way!
Attendees:
New supervisors with one to two years of supervisory experience; process and production supervisors.
How You Will Benefit:
- Understand how to succeed in a rapidly changing environment
- Learn how to plan, organize, communicate and monitor
- Apply the most appropriate supervisory style to individuals and situations
- Understand your legal responsibilities
- Solve problems effectively by using active listening skills to ask the right questions
- Learn how to give constructive criticism
- Understand how to apply various motivational techniques
- Maximize productivity by leveraging a diverse workforce
- Learn techniques to help you cope with difficult employees
- Use delegation for effective employee development, time management and motivation
- Learn a six-step coaching model and create an action plan
What You Will Cover:
Embracing Your New Role - Making the leap from outstanding employee to effective supervisor
- Recognizing four basic management functions
- Understanding different supervisory styles Managing a Diverse Workforce
- Understanding different kinds of diversity
- Describing how you cant to be treated
- How to handle difficult situations with confidence Building Your Communication Skills and Your Repertoire of Writing and Listening Abilities
- Choosing the communication methods that work for you
- How to avoid the pitfalls of e-mail
- Understanding the meaning and value of non-verbal behavior
- Asking questions that get the answers you need Coaching for High-Quality Performance
- Knowing the difference between coaching and counseling
- Understanding the nature of constructive communication
- How to boost your coaching skills Creating a Motivational Environment
- Understanding what motivates positive performance
- Getting feedback on performance motivation
- How to avoid mixed messages
Related Courses:
People who took this seminar were also interested in:
Other Management Courses
Management Skills for New Managers
Time Management
Successfully Managing People
Managing Technical Professionals
Seminars to Enhance your Management Capabilities
Improving Your Project Management Skills
Fundamentals of Finance and Accounting for Nonfinancial Executives
Leadership Skills for Supervisors
Skills Every Professional Needs to Master
Interpersonal Skills
Strategies for Developing Effective Presentation Skills
Problem Solving and Decision Making
Extended/Detailed Course Outline
Learning Objectives
- Understand How to Succeed in a Rapidly Changing Environment
- Learn How to Plan, Organize, Communicate and Monitor
- Apply the Most Appropriate Supervisory Style to Individuals and Situations
- Understand Your Legal Responsibilities
- Solve Problems Effectively by Using Active Listening Skills to Ask the Right Questions
- Learn How to Give Constructive Criticism
- Understand How to Apply Various Motivation Techniques
- Maximize Productivity by Leveraging a Diverse Workforce
- Learn Techniques to Help You Cope with Difficult Employees
- Use Delegation for Effective Employee Development, Time Management and Motivation
- Learn a Six-Step Coaching Model and Create an Action Plan
Embracing Your New Role
- Establish Your Overall Objectives for the Course
- Discuss What Your Boss, Employees, Peers and Senior Management Expect from You in Your Supervisory Role
- Define and Discuss the Four Basic Management Functions: Planning, Organizing, Communicating, Monitoring
- Demonstrate Three Supervisory Styles and Discuss When and How to Use Each One
Managing a Diverse Workforce
- Discuss Various Kinds of Diversity and Explain How It Affects You, Your Work Unit, Your Company
- Explain the Key Laws Relevant to Your Supervisory Position
- Explain the American with Disabilities Act (ADA), Hostile Environment and Other Key Laws and Legal Terms
- Discuss Your Obligations Regarding These Laws
- Demonstrate How to Handle Challenging Situations in Legally Solid Ways
Filling Your Communication Skills Toolbox
- Discuss Advantages and Disadvantages of One-Way and Two-Way Communication and When to Use Each
- Capitalize on the Benefits of E-mail
- Demonstrate Paraphrasing to Check Content Understanding
- Experience the Impact of Nonverbal Communication
- Send Harmonious Messages
- Ask Questions That Get the Answers You Need
Coaching for High Quality Performance
- Demonstrate Giving and Receiving Criticism Constructively
- Explain How to Minimize Defensiveness in Yourself and Others
- Specify Your Own Coaching Strengths and Weak Spots
- Demonstrate a Five-Step Coaching Discussion Model
- Deliver and Profit from Peer Feedback
Creating a Motivational Environment
- Explain the Components of a Motivating Environment
- Discuss How Behavior Is a Function of Its Consequences
- Demonstrate Rules for Reinforcing Productive Behavior
- Explain How to Avoid Common Reinforcement Mistakes
- Use Delegation as a Motivational Tool
- Develop a Strategy for Solving a Current Employee Motivational Problem
Managing Performance Appraisals
- Discuss Your Company’s Uses of Its Appraisal System
- Demonstrate How to Keep Effective Records
- Explain How to Protect the System’s Legal Integrity
- Write a Performance Appraisal Document
- Conduct a Performance Appraisal Meeting
- Cope with Various Employee Reactions
Managing Time Effectively
- Understand Key Principles of Managing Time Effectively
- Share Time Management Best Practices
- Explain How to Avoid Typical Time Wasters
- Demonstrate Five Stages of Managing Meetings Effectively
Planning for Continuing Growth
- Select and Prioritize Your Own Next Steps
- Develop an Action Plan for Continuing Professional Development
- Critique Other Action Plans and Recommend Strategic Action Steps
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to
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Select date/location & complete form below. Then, click on 'Send'
Additional Information:
After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.
New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.
Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631
San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103
Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309
Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202
If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at
. If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.