American Management Association Seminars

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Partnering With Your Boss: Strategic Skills For Administrative Professionals

Seminar No: 02268 -XNBB
CEU Credits: 1.2
Length: 2 days

Discover how to become a proactive partner with your boss!

You are often called upon to communicate, plan, organize, negotiate and participate in decision making at very high levels. No longer a “secretary” but an administrative manager and leader, you need to develop new skills and competencies to succeed in this new strategic partnership. Attend this seminar and master techniques for effective goal setting, prioritizing, planning, decision making, relationship building and listening. Learn how to communicate confidently and assertively...and develop and use power and authority. You’ll return to work better able to support your organization’s/boss’s goals...adapt to various communication styles to successfully influence and work with your boss and others... establish trust, credibility and authority to strengthen your relationship with your boss...proactively manage tasks that impact on your boss’s productivity...and represent your boss in various situations.

Senior administrative support staff, executive secretaries, administrative assistants, staff assistants, and executive assistants.

How You Will Benefit:

  • Consistently anticipate your boss's needs
  • Gain the respect of your boss and be taken seriously
  • Get what you need from others to accomplish your job and achieve your boss's goals
  • Have the authority to make--and act on--decisions
  • Confidently represent your boss
  • Be seen by your boss and by others as a valuable professional resource
  • Develop a trusting relationship with your boss
  • Partner with multiple bosses and other office professionals
  • Effectively use time and get more things done in a day
  • Expand your administrative management skills to enhance your upward mobility

What You Will Cover:

  • Defining your strategic partnership
  • The benefits of successfully partnering with the boss
  • Identifying several essential skills
  • Developing a trusting partnership with your boss
  • Sharing interests, goals, and concerns
  • Establishing rules and expectations for each other
  • Being dependable
  • Complementing each other's work styles
  • Anticipating and proactively supporting the boss
  • Having active listening skills
  • Getting the right information
  • Aligning and expanding your partnership relationship
  • Informing the boss...influencing the boss
  • Extending the partnership: moving into the organization
  • Making decisions with the boss and for the boss in absentia
  • Using power thoughtfully

Extended/Detailed Seminar Outline

Learning Objectives

  • Build and Preserve Productive and Trusting Workplace Partnerships with the Boss and Others
  • Apply Planning Skills to Anticipate Needs, Manage Time and Projects, and Gain Recognition, Personal Power, and Authority
  • Identify and Practice Personal Behaviors and Modes of Interaction That Form the Basis for Strategic Collaborations with the Boss and Others
  • Apply Decision-Making Skills in Order to Become Proactive in Anticipating the Needs of the Boss and in Acting for the Benefit of the Organization
Defining Your Strategic Partnership
  • Identify the Characteristics of Effective Partnering and Use These Features to Create a Profile for Your Partnering Relationship with the Boss
  • Define Your Roles as a Partner by Completing a Partnering Worksheet/Planner
Developing a Trusting Relationship with the Boss
  • Identify Personal Behaviors and Their Impact on the Development of a Productive and Trusting Partnering Relationship with the Boss by Completing TRUST: The Ultimate Test
  • Assess Your Partnering Work-Style Preferences and Plan How to Adapt Methods to Compliment the Boss’s Preferences by Completing a Self-Evaluation Exercise and Creating a Blueprint for Change
Planning Skills to Anticipate and Proactively Support the Boss
  • Choose and Apply the Active Listening Skills That Will Allow You to Anticipate the Boss’s Needs by Completing a Communication Assessment and Enacting a Listening Skills Role Play
  • Act Proactively to Support the Boss by Designing and Using an Individualized "Partnering Relationship Template"
  • Apply Proactive and Anticipatory Time Management Skills for the Benefit of Your Boss or Bosses by Composing a Long-Range Work-Flow Plan and Creating a Master List of Best Practices for Supporting Multiple Bosses
Extending the Partnership
  • Use an Appropriate Decision-Making Model in a Decision-Making/Worktable Compromise Exercise
  • Define and Integrate the Use of Your Personal Power Bases by Revisiting TRUST: The Ultimate Test and Completing a Power-Base Planner
  • Synthesize and Practice New Skills in a Team-Based Adventure
Aligning and Expanding Your Partnering Relationship
  • Synergize and Practice New Feedback-Seeking and Informative Speaking Skills by Planning a Work Review or Project Update Presentation
  • Apply Influencing and Persuasive Communication Skills in Planning and Delivering a Business Case Presentation

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550.

For additional information and schedules call 919-847-0331.

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