presents American Management Association Seminars
DYNAMIC LISTENING SKILLS FOR SUCCESSFUL COMMUNICATION
Seminar No: 02271 -XNBB
CEU Credits: 1.2
Length: 2 days
In today’s complex business environment, effective communication is the secret ingredient to your organization’s bottom- line demands!
When was the last time you wanted to scream: "Is anyone listening?" Well, you’re not alone. Although all of us have been talking and listening to one another, we may not be communicating. In a working environment defined by diversity, stress and uncertainty, it is not surprising that misunderstandings abound. But help is on the way! This powerful seminar delivers The Strategic Verbal Communication System--an easy-to-learn process that enhances communication and encourages productive interactions.
Attendees:
This seminar is designed for every manager who wants to ensure that he or she is communicating effectively.
How You Will Benefit:
- Discover a powerful communication model for turning all interactions into productive outcomes
- Provide constructive information by addressing the performance…not the person
- Coach and counsel employees to build productivity and future employee development
- Listen actively and show interest and concern
- Clarify meaning and verify information to minimize misunderstanding and wasting time
- Foster positive attitudes by providing effective feedback
What You Will Cover:
- Acknowledging the emotions and ideas of others to build trust and improve communication in team situations
- Adjusting communication behaviors to communicate with different styles
- Listening actively to separate message content from feeling
- Asking questions to expand knowledge and bring out new ideas
- Directing others by giving clear instructions and delegating responsibility and authority
Extended/Detailed Seminar Outline
Learning Objectives
- Motivate Other People to Give You the Information You Need
- Ensure That You've Understood Another Person’s Message Correctly
- Increase Positive Information Flow to Enhance Productivity and Performance
- Strengthen Staff Trust and Morale
Opening Introductions, Introduction to Listening
- Gain an Understanding of the Importance of Listening
- Explore Some of the Popular Conceptions and Misconceptions about Listening
- Complete a Listening Self-Assessment
Verbal Communication System, a System for Listening, Film
- Understand How Listening Relates to Verbalizing Information, Feedback, and Feelings
- See How the Verbal Communication Categories Can Be Used to Improve the Effectiveness of Interpersonal Communication
- Develop a Strategy for Monitoring the Progress of a Discussion and Learn How to Revise Your Communication Strategy as the Discussion or Situation Changes
- Review the Four Typical Response Patterns
Hear the Message-Acknowledge Emotion and Encourage
- Learn How to Use the Acknowledge Emotion Category to Separate the Content of the Message from the Feelings It Contains
- Learn How to Use the Encourage Category and Praise to Build Openness and Rapport
Interpret the Message-Acknowledge Ideas
- Learn to Recognize That Barriers Can Affect the Interpretation of a Message
- Discover the Importance of Nonverbal Communication Signals and How They Affect the Communication Process
- See How to Listen More Effectively by Recognizing Nonverbal Signals
- Learn How to Use the Acknowledge Ideas Category to Verify Information, Promote a Feeling of Understanding, and Clarify Meaning
Evaluate the Message
- Learn to Use the Question Category
- Distinguish between Open-ended and Closed-ended Questions and Know When to Use Each
Respond to the Message
- Learn How to Use the Inform Category to Give Out Information Such as Facts, Thoughts, and Opinions
- Develop and Understanding of How to Use the Direct Category, Including Commanding, Delegating, and Communicating Orders
- See the Right Way to Use Criticism to Bring about Positive Effects
The Matrix
- Develop a Strategy for Monitoring the Progress of a Discussion
- Know How to Revise the Communication Strategy as the Discussion or Situation Changes
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
Select date/location & complete form below. Then, click on 'Send'
Additional Information:
After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.
New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.
Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631
San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103
Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309
Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202
If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at
. If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.