American Management Association Seminars

Listening & Writing: Building A Foundation For Better Communication
Seminar No: 02286 -XNBB
CEU Credits: 1.2
Length: 2 days

Don’t risk your reputation! Learn to communicate effectively on paper, on-the-phone and face-to-face...and get the power and influence you need.

Communication is the essence of every manager’s job. It’s also one of the most time-consuming tasks that you have. The ability to communicate successfully—to speak, write and listen expertly—will help you to gain greater professional recognition and will enable you to achieve powerful results! Who Should Attend
This "learn by doing" seminar is for everyone who wants to increase productivity through clear and specific messages. Learn the skills you need to become a better listener, to write better letters, memos and short reports and to overcome the barriers to successful oral communication.

How You Will Benefit

  • Analyze the situation—learn when you should use written communication and when it’s better to talk face-to-face or on the phone
  • Develop your ability to understand your audience and the purpose of your communication
  • Increase productivity through clear and specific messages
  • End no-result communication by learning how to write better letters, outlines, memos, short reports and briefings
  • Make sure your message is clearly sent, received and understood
  • Achieve greater productivity and win/win results
  • Develop techniques to become an active listener
What You Will Cover
  • Challenging your language skills
  • Tackling usage problems
  • Evaluating actual business letters
  • Using memory tricks to retain what you learn
  • Learn to identify and correct faulty sentences
  • Write with style and proper tone to ensure diplomacy

Extended/Detailed Course Outline

Learning Objectives

  • Learn When to Use Written Communication and When It’s Better to Talk Face-to-Face
  • Understand Your Audience and the Purpose of Your Communication
  • Write Better Letters, Outlines, Memos, Short Reports, and Briefings
  • Make Sure Your Message Is Clearly Sent
The Role of Communication in Business
  • Relate to the Consequences of Poor Communication
  • Identify Where and Why Communication Fails
  • Understand the Communication Process and What Makes Communication Effective
  • Identify the Barriers to Effective Communication and How to Eliminate Them
  • Understand the Significance of Nonverbal Messages and Use Them to Your Advantage
Effective Listening Skills
  • List the Reasons for Poor Listening and How to Eliminate Them
  • Describe Four Levels of Listening and Where Each Is Appropriate
  • Understand the Key Communicating Styles
  • Understand Active Listening and How to Use It
  • Identify Filters That Affect Good Communication and Know How to Eliminate Them
Successful Business Writing-Getting Started
  • List the Four Cs of Good Business Writing
  • Understand That the Writing Process Begins Before the First Word Is Typed or Written
  • Approach a Writing Assignment in a Logical, Prepared, Organized Manner
  • Focus Your Writing to Ensure Results
Clear and Concise Business Writing
  • Recognize Errors That Destroy Clarity and Conciseness
  • Understand How and Why These Errors Affect Writing
  • Correct These Errors Quickly and Easily
  • Check Your Writing for Clarity and Conciseness
Correct and Complete Business Writing
  • Solve the Gender Problem
  • Write Good News or Information Only Letters Easily and Quickly
  • Create Positive, Reader-focused Bad News Letters
  • Increase Your Effectiveness Worth by Using Persuasive Writing to Advance Your Career

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

For information about bringing a course to your site please call 919-480-2550 or email the registry at .

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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.

Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550.

For additional information and schedules call 919-847-0331.

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