American Management Association Seminars

See all American Management Association Seminars for Administrative Professionals

Management Skills For Administrative Professionals

Seminar No: 02294 -XNBB
CEU Credits: 1.8
Length: 3 days

Expand your managerial expertise for heightened professional growth and career development!

As an administrative professional, you know that your job already encompasses numerous managerial skills and responsibilities, including planning, scheduling, negotiating and delegating. Bring your current challenges and brainstorm with colleagues and your course leader to solve your most pressing problems. Leave with a concrete action plan!

In addition, you will...

  • Effectively build your repertoire of managerial skills and abilities

  • Keep your boss and your team functioning with as little chaos and as much efficiency as possible—using planning, prioritizing and follow through

  • Build a winning professional image

  • Master communication skills to add to your credibility and influence within your department and organization

  • Handle conflict and discourse with agility and professionalism

  • Discover the secrets of being an effective negotiator

  • Write an action plan for future success

  • Create take-home proposals and solutions using powerful presentation skills with your seminar team

  • Get heard: present your ideas powerfully as you practice your new skills

  • With group studies...and plenty of time for questions and answers... this virtual "learning-by-doing" seminar gives you the confidence and know-how you need to succeed!
Who Should Attend
Seasoned administrative professionals, including executive assistants, administrative assistants or senior secretaries who are striving to refine their managerial skills in order to enhance their careers and add to their organization’s effectiveness.

How You Will Benefit
  • Juggle multiple responsibilities
  • Learn better ways to think on your feet with powerful techniques
  • Create win-win solutions that leave everyone feeling positive
  • Become a strategic partner to your boss
  • Understand different team player styles for more effective collaboration
  • Control your time and workload with advanced time management skills

What You Will Cover

    Mastering Change with Management Skills

  • Find your place on the management team by aligning your goals to support strategic and tactical projects
  • Empower yourself to achieve growth
  • Discover what it takes to become a change master
  • Create a blueprint for managing change

    Fine-tuning Your Team Skills

  • Match business goals with administrative support goals
  • Assess your leader/manager preference in teams
  • Map your management team’s priorities for the year
  • Increase your administrative effectiveness to meet the priorities
  • Understand relationships on the management team

    Controlling Your Workday

  • Clarify your priorities to include goals of your team
  • Set criteria to validate your risk/value priorities
  • Plan projects with smart charts
  • Use a delegation checklist to get and train helpers
  • Solve urgency/importance dilemma
  • Eliminate your worst 20% of time wasters
  • Use task maps to control multi-loads

    Communicating with Credibility

  • Enhance your image to help in pursuing specific goals
  • Strengthen your active listening skills
  • Use key cues to manage your own emotions and detach from others’ emotions
  • Build mutual respect and trust with others

    Dealing Productively with Conflict

  • Use persuasion and negotiation to gain better outcomes from conflict
  • Define the sources of conflict in your workplace
  • Choose the appropriate method to handle conflict
  • Master five techniques for dealing with difficult people

    Putting Your Skills to Work

  • Improve your personal impact as you present proposals or plan negotiations
  • Try new tools for effective meeting management
  • Demonstrate best-practice tools in team interactions
  • Improve your personal impact as you present proposals or plan negotiations
  • Provide feedback to your colleagues

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

For information about bringing a course to your site please call 919-480-2550 or email the registry at .

If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

Select date/location & complete form below. Then, click on 'Send'

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Additional Information:

After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.

Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550.

For additional information and schedules call 919-847-0331.

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