American Management Association Seminars

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Business Writing for Administrative Professionals

Seminar No: 02296 -XNBB
CEU Credits: 1.8
Length: 3 days

Meet the challenge of writing business correspondence!

Understand the writing process, from getting started to organizing and expressing ideas.

Secretaries and administrative assistants who want to take on new levels of responsibility.

How You Will Benefit:

  • Grasp the principles of good grammar and punctuation
  • Gain recognition as your boss's backup and representative--become the "office writing expert"
  • Organize and write memos, minutes, and procedures
  • Write and ghostwrite for your boss(es), using appropriate style and tone
  • Learn how to write e-mail
  • Understand the entire writing process
  • Master the principles of grammar and punctuation
  • Build your confidence and gain recognition in the office
  • Write effective letters for all occasions
  • Effectively deal with criticism
  • Save time through proven tricks of the trade

What You Will Cover:

  • Basic formats--and when to use them
  • Ten principles for readability
  • Letters that get results: Four techniques for power and persuasion
  • Using your writing to gain recognition
  • Understanding your reader and selecting the appropriate approach
  • How to turn dictation into a readable document
  • Using mind-mapping to help you get started

Extended/Detailed Course Outline

Learning Objectives

  • Grasp the Principles of Good Grammar and Punctuation
  • Gain Recognition as Your Boss’s Backup and Representative-Become the "Office Writing Expert"
  • Organize and Write Memos, Minutes, and Procedures
  • Write and Ghostwrite for Your Boss(es), Using Appropriate Style and Tone
  • Learn How to Write e-Mail
Writing Overview
  • Pinpoint the Basics of Business Writing
  • Understand Today’s Reader
  • Clarify Ideas
Formulas for Editing, Proofreading, and Rewriting
  • Review Basics of Grammar
  • Eliminate Unnecessary Language
  • Edit and Proofread Effectively
Letters That Get Results
  • Organize Letters Effectively
  • Convey a Warm, Personal Tone
Winning on Paper-Strategies for Success
  • Vary Your Sentence Length and Structure
  • Subordinate Secondary Ideas
  • Highlight Key Ideas
  • Design Your Page Effectively
  • Gain Recognition through Your Writing
Memos and Minutes
  • Organize Logically
  • Select a Winning Tone
  • State Opinions or Pinpoint Problems
  • Write Effective Procedures
  • Summarize Effectively
Tricks of the Trade
  • Write for Your Boss
  • Write Disciplinary Communications
  • Become "the Office Writing Expert"
  • Apply Time Management Techniques to Writing
  • Create a Style Manual for Your Office

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

For information about bringing a course to your site please call 919-480-2550 or email the registry at .

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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550.

For additional information and schedules call 919-847-0331.

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