American Management Association Seminars

See all American Management Association Seminars for Administrative Professionals

The Essential Administrative Professional: The Skills And Know-How To Make You Invaluable

Seminar No: 02299 -XNBB
CEU Credits: 1.8
Length: 3 days

It’s the right time to prepare to meet the new challenges ahead.

Your boss—and your organization are counting on you to develop the strategies and techniques needed to compete in today’s workplace.

Administrative support staff, executive secretaries, and administrative assistants.

How You Will Benefit:

  • Adapt a better approach to the change in your role and responsibilities
  • Save time and avoid stress
  • Transform the way others react to you
  • Confidently take on new tasks
  • Influence others and gain information
  • Deliver clear messages
  • Actively participate in team settings

What You Will Cover:

  • Plan for ongoing growth and development
  • Taking reasonable risks
  • Using your personal power
  • Selecting the right technologies
  • Developing a "can do" attitude
  • Tracking responsibilities
  • Building consensus

Extended/Detailed Seminar Outline

Learning Objectives

  • Adapt a Better Approach to the Change in Your Role and Responsibilities
  • Save Time and Avoid Stress
  • Transform the Way Others React to You
  • Confidently Take on New Tasks
  • Influence Others and Gain Information
  • Deliver Clear Messages
  • Actively Participate in Team Settings
The Transformer: Personal Preparation for Change
  • Apply the Transformation: Three-Phase Model by Analyzing Your Responses to Change and Developing a Personal Action-Based Plan to Achieve Desired Transformations
  • Assess Your Personal Power Base and Formulate How That Influence Can Be Used to Transform Your Work Relationships by Completing the Power Base Inventory and Using Results to Develop a Personal Power Profile
  • Formulate Risk-Taking Strategies That Fit the Demands of Your Changing Roles, Workplace Dynamics, and Personal Comfort Levels by Completing a Risk-Taking Exercise
  • List New Demands Your Changing Role Presents and the Skill Sets You Must Develop to Meet Those Challenges by Completing the Seminar Action Planner Worksheet
The Navigator: Working with and through Others to Achieve Change
  • Apply the Characteristics of a "Can Do" Attitude and the Six-Step Process for Dealing with Change in a Case Study Exercise
  • Identify and Adjust Key Personal Characteristics and Behaviors in Order to Update the Image Others Hold of You by Conducting an Image Self-Analysis and Setting a Plan for Change
  • Synthesize New Role Behaviors and Change Processes to Work with Others to Plan and Execute a Project Using The Project Planning Situation
The Communicator: Cutting-Edge Communication Skills
  • Describe and Apply Communication Skills in Order to Build Trust, Rapport, and Credibility by Working with Others to Complete a Trust-and-Believability Assessment and Relationship-Building Exercise
  • Examine Personal and Key Others' Preferred Communication Systems in Order to Improve Workplace Relationships by Completing a Preferred Communication-Styles Inventory and a Workplace Relationship-Building Exercise
  • Synthesize New Communication and Conflict Management Skills to Establish Agreements and Workable Solutions in Difficult Situations by Analyzing and Role-Playing a Conflict-Management Case Study
The Innovator: Using Office Technology to Meet New Challenges
  • List Specific Implications of Technology for Your Changing Roles and Set Plans to Better Integrate Technology into Daily Tasks by Completing a Techno-Pro Implementation Activity
  • Apply New Thinking Skills to Create an "Open System" Approach to the Achievement of Goals and Objectives by Completing a Techno-Pro Exercise and Technology Applications Chart
  • Analyze Projects and Select Appropriate Technology to Perform More Efficiently and Effectively in Creatively Approaching and Solving Several Case Studies
The Team Player: Working and Teaming with Others
  • Deliver Clear and Assertive Messages to Others by Preparing a Motivational Script
  • Construct and Enact Role-and-Responsibility Charting Systems to Streamline Work with and through Others by Completing a Team-Based Case Study Activity
  • Synthesize Change Management, Communication, Project Planning, Techno-Pro, Team Player, and Consensus-Seeking Skills by Working Out a Business Case and Presenting Results in a Poster or Home-Page Exhibition
The Futurist: Personal and Professional Career Planning
  • Identify Networking and Self-Promotion Strategies to Move Your Career Forward by Working with Others to Create a "Best Practices" List
  • Analyze Your Career and Personal Priorities by Completing an Individualized Professional Priorities-Assessment and Planning Worksheet
  • Construct Long- and Short-Term Goals, Plans, and Activities for Personal and Professional Career Development by Completing the Goal-Setting Activity

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550.

For additional information and schedules call 919-847-0331.

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